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Welcome to Royalton CHIC Antigua, an exceptional adults-only resort experience on Antigua's beautiful Dickenson Bay. Just 15 minutes from V.C. Bird International Airport, our All-In Luxury® resort is the ultimate holiday escape for singles, couples, and groups. Enjoy poolside relaxation, pristine beaches, hand-mixed cocktails, chef-made cuisine, vibrant shows, and rejuvenating treatments at The Royal Spa. With Royalton Fit keeping you energized, every moment at Royalton CHIC Antigua is unforgettable. Experience paradise with spectacular sunsets and endless celebrations.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
4 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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At Royalton CHIC Antigua, the atmosphere is described as vibrant, with activities and music that some guests find overly loud. While the amenities, including the Diamond Club and fitness facilities, are often lauded, service and value have received mixed reviews, with a number of travelers feeling upgrades are costly and service can be hit-or-miss. The resort's cleanliness and modernity are acknowledged, although housekeeping is sometimes inconsistent.
Despite noise issues from the sports bar and construction, the location's beach proximity and views are well-regarded. Rooms receive mixed feedback, with some dissatisfaction over readiness and cleanliness, yet the views and modern features are appreciated.
Location
Picturesque
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Top-notch
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Had an excellent stay at the Royalton Chic. I booked based on the location and amenities and was not disappointed.
A number of things stood out to make my stay enjoyable.
The beach and pool area are well laid out, with vast beach frontage. There were never any issues finding a sunbed or obtaining beach towels.
The contrast between the main pool area, where it’s buzzing, and the smaller, quieter pool is great if you want some peaceful chill time.
The resort organised some great events during my stay. On Super Bowl Sunday, the buffet was effectively moved to the entertainment plaza, with a great selection of snacks, burgers, etc., beers, and the Super Bowl live on the big screen. Great atmosphere and well-organised. There were two foam parties during my stay, with the Friday one being the most lively and well-attended. It was very enjoyable and good fun. Groups of dancers plus the vibe team added to the atmosphere. At sunset on the Thursday, both a live DJ and a saxophonist, along with the dancers, made for a great sunset event.
Food at the resort was fairly standard for an all-inclusive. You’re not going to get Michelin-starred dining at this type of resort, but I found the food ranged from average to excellent depending on the restaurant. The Olympus restaurant was my favourite location, well-located with a near oceanfront aspect, open-air, and a good choice on the menu. Again, this was a contrast to the other restaurants located near the entertainment plaza, so if you want a quieter meal, head here. The Vespa Italian restaurant was excellent, with the best food on the resort, and the service was very good. Hunters, the steakhouse, also had pretty good food; however, the service here could have been better. The Haven Grill had a disappointing menu. More Caribbean classic dishes such as meat curry, jerk chicken, and stuffed rotis should have been on the menu.
The food truck at the main pool was a welcome addition, serving reasonable burgers, etc. The jerk chicken served one day was outstanding.
I booked a slightly upgraded room type, a pool view, which was well-located, had an extremely comfortable bed, the minibar was stocked well, and the room was serviced daily.
I do, however, understand why the hotel does receive some negative feedback and reviews. Constant stock issues at the bars were disappointing, and some of the service at the restaurants was uncoordinated and slow. It took more patience and effort than should be required to get a drink at the buffet, both at breakfast and dinner. Some of the staff were in the wrong places, appeared disinterested, and were not customer-focused. Attention to detail is also poor at this resort.
Overall, I would highly recommend the resort if you enjoy fun in the sun.
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Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Relax and enjoy !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Marketing at Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 4 weeks ago
Dear 99please, Thank you for choosing Royalton CHIC Antigua and for taking the time to share such a detailed review of your stay. We're delighted that the location, amenities, and vibrant atmosphere met your expectations and contributed to an enjoyable experience. It’s wonderful to hear that you appreciated the contrast between the lively main pool and the quieter relaxation areas, as well as the well-organized events like the Super Bowl celebration and foam parties. We appreciate your balanced feedback regarding dining and service. While we’re pleased that you enjoyed restaurants like Olympus and Vespa, we acknowledge your concerns regarding stock availability at the bars and service inconsistencies. Your insights are invaluable as we continue to refine our guest experience. It was a pleasure hosting you, and we hope to welcome you back for another fun and memorable stay in the future. Warm regards, Jose Abreu General Manager Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort
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We arrived after a long journey from the UK to be allocated the wrong room category we paid for sea view and was given full pool view this was sorted out straight away by reception, we had to sign paper work at reception to say if we lost the braclett to enter our room we would have to pay 150usd which I did not agree with. Our room had a stunning view of the ocean, the room was lovely and clean. Pool towels are plentiful. The beach was fabulous and we sat on the beach most days sandals end, where it was very peaceful and chilled, the beach bar behind us did close early some days which was a shame however the pool bar is minutes away. The pool bar did run out of ingredients and drinking straws, so we would go to the lounge bar for our straws and drinks. The pool bar does need more staff at busy times. However, staff were always polite . The food truck and all the staff who work there are fabulous, especially the man in white who look after the buffet there. We did enjoy the breakfast at the buffet, we also enjoyed lunch at the buffet and to me there was plenty of choice. The staff always re filled our wine and water without us having to ask shout out to paulette and Christine and the beautiful server with the blond hair they were
amazing and always called me by my first name and always came over to say hello to us. The steak house was great with fantastic steaks and attentive staff. However, if a large group were in there, we would go elsewhere due to maybe a long wait. The buffet in the evenings was relaxing a good choice of food and staff attentive. The Italian restaurant was very good with a fabulous menu. The vibe team with ajarnie and timofle and keshaun were a joy always talking to all the guests, making us smile and dancing around us and asking how we were and how our day had been. I would like to see a carribean theme in the evenings rather than the DJ sets which were most of the time we travelled to Antigua to a party hotel so let's party carribean style. The bands in the evenings were great. We really did enjoy ourselves at this hotel, and we left the hotel chilled relaxed and happy, the taxi service from the hotel was great, the airport is 15 minutes from the hotel. Late afternoons the large groups surround the pool dancing and having a great time with the vibe team if you find it too loud at this time there is a huge quiet pool in the hotel which we had for ourselves most of the time, it was a fabulous vacation 😀
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Field Marketing Manager, Marketing at Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 12 Aug 2024
Dear Alisonsnazz, Thank you for making Royalton CHIC Antigua your resort of choice and for sharing your feedback with us. Our team consistently aims to provide exceptional holidays to each of our valued guests. We are thrilled to read your compliments on the various aspects instrumental to your holiday's success. Your commendations will be shared with our entire team. It was undoubtedly a pleasure hosting you and we look forward to your return for an even greater experience. Kindest Regards, Royalton CHIC Antigua, Management Team.
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I thought that this is resort was beautiful on a beautiful beach, but the service made this resort one of my least favorite resorts I’ve stayed at. 2 nights in a row my family received raw steak, and waited a very long time to receive our food. Our fridges in our room were not stalked unless we asked, and room cleaning seemed to be very unreliable. Me and my family also had a couple of bad experience with the swim up bar bartender. He made very rude comments to multiple people in my family, and even yelled at me in front of other guests, and ultimately made my family choose to never stay at a Royalton resort again. Beautiful country with beautiful beaches, but definitely would recommend staying at a different resort, and will never be returning to a Royalton again. Will be back to Antigua though!!
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Marketing at Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 1 Feb 2025
Dear 917kileyp, Thank you for sharing your feedback. While we’re pleased to hear that you enjoyed the beauty of Antigua and our stunning beach, we sincerely apologize that your overall experience at our resort did not meet expectations. The service issues you encountered, including dining delays, housekeeping inconsistencies, and your experience at the swim-up bar, are deeply concerning and do not reflect the high standards we strive to uphold. Your comments have been shared with our team for immediate review and improvement. We regret that we did not provide the exceptional experience you deserved and that this has impacted your view of our brand. We truly appreciate your feedback and hope that, in the future, we may have an opportunity to restore your confidence in our brand. Warm regards, Jose Abreu General Manager Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort
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Booked our first trip with Royalton Chic Diamond Club and it fell well below expectations. Started off with arriving at the hotel and it taking 1 hour to get checked in. Finally receiving our room key, our butler took us to our room, set our luggage inside and left without any explanation of the resort, the places where we could find dinner that evening etc. It took them 3 days to get bathroom supplies like shampoo,conditioner etc to the room. Every day after room service was there they would remove our soiled towels and never leave new ones. We always needed to call and request with some showing up pas late as 10:30 pm at night or not at all!! The service at the restaurants was fair from good and the food at most restaurants was never warm. At the pool area, they would always run out of towels and trying to get service pool side was almost impossible. The bars would run out of glasses everyday and we witnessed the bartenders rinsing used glasses out with water and pouring new drinks for new customers into them!! Nightly turn down in our room only happened 2 of the 7 nights that we were there. A lot of ther A-la-carte restaurants were closed a few times throughout our stay and it was very tough getting a reservation. We even had a reservation cancelled one evening as they closed the Resturant. The evening entertainment was not at all like advertised!! Although the performers did their best, it fell well below the expectations they had set out on the website - as well- they never once started on time!. I would not recommend this resort to anyone and will never go back until they address the people issues and other issues that is holding this resort back.
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:DONT BOOK AT THIS RESORT!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Field Marketing Manager, Marketing at Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 23 Nov 2024
Dear 481boyd, Thank you for taking the time to share your feedback. We're truly sorry to hear about the challenges you encountered during your stay, especially on such an important first visit with us at Royalton CHIC Antigua. Your comments regarding delays at check-in, inconsistent housekeeping, restaurant closures, and the quality of services have been shared with our management team for immediate attention. This is far from the experience we aim to deliver to our valued guests, and we deeply regret that we fell short during your visit. We also apologize for any discrepancies between the advertised entertainment and your expectations. Our goal is to provide memorable experiences, and your feedback will help us address these areas of concern. Thank you for bringing these matters to our attention. We hope to have the chance to welcome you back in the future under better circumstances and exceed your expectations. Warm Regards, Jose Abreu General Manager Royalton CHIC Antigua
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After this experience I will not be traveling to or recommending a Royalton Luxury Resort to anyone.
My wife and I just stayed at the Royalton Chic in Antigua for 5 days/4 nights and our experience was less than stellar. Service at the resort was horrible, which appeared to stem from a management issue not the fault of the employees. The employees were clearly not trained at all or very little at most, and this was the case at every restaurant and bar throughout the resort. We experienced long wait times even if just a handful of people were being served. For example, on day 1 we went to the sports bar (the only location open for food from 5-6) we arrived at 5:15 and there were 3 other guests inside. The wait staff and bartender arrived after us and began setting things up... why they were not already working and set up to go at 5 was surprising. When we were finally asked to order they told us they were out of half the items on the menu, and it took an hour to get the 2 burgers that we did order. Drink/cocktail wise they had no menu so we were asked just to make up something. I asked for a Bahama Momma (a common tropical drink) and we were told they did not have the ingredients for it and to try something else. Another person at our table asked for a beer (of any kind) and it took multiple requests to the waitress and bartender for him to get it after 20 mins...again there were only 5 people in the restaurant.
Another day my wife ordered a Mojito (a common drink) at the main pool bar as we were told not to even look at the drink menu because they were out of ingredients to make the majority of things on it. I waited for the mojito while she went to the food truck for a burger and fries. After 30mins of waiting for the Mojito they came to tell me they did not have the ingredients to make it and to get something else. So we asked for a Mai Thai after 30 more mins (1 hour total) she finally got her burger (which she was reluctant to eat due to the questionable food handling) and came back to meet me still waiting for the Mai Thai which they finally handed me after an hour and unfortunately it tasted so bad neither of us drank it.
This was a common occurrence throughout our stay, on the rare occasions when we did get food quickly it was usually cold or unappetizing. The buffets although quick access usually did not have many good tasting options and food containers were often left empty as kitchen staff were unattentive. At arrival we were told to check the room TV for information on room/resort functions/activities but none of the information videos worked. There was also no place to hang/sit washcloths or soap in the shower, but I guess we didn’t need it much as we ran out of washcloths during our stay and it took 3 days to get more after asking both housekeeping and the front desk multiple times. A positive is that the resort was clean and the beach and pool were nice (although the resort is renovated and not brand new as made to believe on their website). Other positives were the gym was modern and had great equipment, and the service in the coffee shop was by far the best at the resort and seems to be the only place running efficiently.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Field Marketing Manager, Marketing at Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 9 Jul 2024
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Royalton CHIC Antigua. We apologize for any challenges and frustrations you encountered during your visit. Your comments regarding the service at the resort are concerning and not reflective of the high standards we strive to maintain. We regret any inconvenience caused by long wait times, limited menu options, and issues with drink availability. Please accept our sincerest apologies for the disappointing dining experiences you described. We appreciate your acknowledgment of the cleanliness of the resort, as well as the positive experiences you had at the gym and coffee shop. However, we understand that these positives were overshadowed by the issues you faced elsewhere on the property. We take your feedback seriously and will address the issues raised with our management team to ensure improvements are made where necessary. Your insights are invaluable as we work to enhance our guest experience. If there's anything else you would like to discuss or if you have additional feedback, please feel free to reach out to us directly. We value your input and hope to have the opportunity to restore your faith in our resort in the future. Best regards, Royalton CHIC Antigua Management Team
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If you enjoy waking up at the crack of dawn to reserve a sunbed with a towel, only to order a latte at breakfast and be served regular coffee instead—then making a fuss and waiting 30 minutes for the proper latte—this is the place for you: Diamond Club. In the end, we resorted to getting our lattes from the café (as it was impossible to do so in the Diamond Club breakfast room) before heading to breakfast. The only way to secure a sunbed was by placing a towel on one at an unacceptably early hour, as everyone else did. It was something we felt bad about having to do. For those who enjoy cannabis, the sea-view balconies seemed to be the perfect spot to get high on secondary fumes while watching swim-up pool guests drink excessively. Dining experiences were no better. At the Perscari restaurant, we ordered two main courses, but only one arrived. At the Olympus restaurant, we waited an hour for the starter and 30 minutes for the second course—eventually giving up on the rest. The Vespa restaurant followed the same pattern: starters requested twice, mains taking forever, and desserts abandoned altogether. Although the serving staff were friendly, they were clearly overworked. Across all restaurants, dining out became an exhausting and unpleasant ordeal. Our first spa appointment was cancelled due to overbooking, and the price quoted during booking was later increased. When we rebooked, we were charged an even higher price. After raising the issue, the original price was honoured for the manicure, but the entire experience felt chaotic and poorly managed. On the bright side, the rooms were spacious, and the evening entertainment was genuinely enjoyable. The highlight of our stay was the Insomnia coffee shop, where the friendly and efficient staff provided delicious cookies and ice cream. Visiting the café became a daily treat, as the team always made us laugh. Overall, our experience with the Diamond Club was deeply disappointing. The so-called butlers proved to be a waste of money, as guests can easily book restaurant reservations themselves without relying on their assistance. Requests such as room extensions on the last day, securing sunbeds, or arranging early flights were unmet, leaving us dissatisfied. The daily messages sent by the butlers felt insincere, clearly copied and pasted for all clients. Ultimately, the hotel’s operations seemed heavily reliant on tips, with those tipping the most receiving preferential treatment and service. Diamond guests are charged a champagne price for a lemonade service. To be avoided.
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Date of stay: March 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Marketing at Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
Responded yesterday
Dear Traveller-00t, Thank you for sharing your detailed feedback. We sincerely regret that your experience did not meet your expectations. Providing seamless and high-quality service is our goal, and we apologize for any delays or inconsistencies you encountered. It’s disappointing to hear that certain aspects of your stay did not reflect the elevated experience we strive to provide. Please know that we take your concerns seriously and will be reviewing them internally to ensure necessary improvements are made. On a positive note, we’re glad you enjoyed the spacious rooms, evening entertainment, and Insomnia coffee shop. We appreciate your recognition of the café team’s dedication and friendly service. Your feedback is invaluable in helping us enhance our guest experience, and we truly regret that we did not provide the exceptional stay you deserved. Should you reconsider visiting in the future, we would love the opportunity to offer a more seamless and enjoyable experience. Best regards, Jose Abreu General Manager Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort
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WORST HOTEL STAY. Bad management, poor reception from Front Office & many times from Room Service which either put us on hold & never got back to us or sent our orders incomplete add to this our experience at Olympus Restaurant where we waited 2 hours for possibly the most tasteless meal ever. We waited almost 6 hours on our check in day before we got a room for our 99 year old Mother. FO said they never got the communication that we needed a room at the ground floor but we traveled with our Travel Consultant who had all the emails relaying the request for 2 rooms with wheelchair access. We were told at 2:30PM that the room was being cleaned and every time we inquired for more than 5 hours the room was still being cleaned. We got our Mother settled in our room at 8PM already. There is no acceptable explanation for this inconvenience. The hotel is not worth the trip or your money. Food is sub stan standard, many dishes were dirty, as well as drawers and desks in the room (I have videos of foil and food in the drawers in the room they "cleaned" for 5 hours). The only positive note to our one week stay was the warmth of the staff - Halima who opened Excite Bar so we would have an air conditioned place to stay while we waited for our room and who spoke to the kitchen staff to whip us up a meal, Natasha and Deanna who took care of us every time we were at Haven Grill and many others who extended what service they could in their own area specially in terms of assisting us with our Mom, our luggage, pool side service, at Vespa and Haven Grill - Zamora, Jefflyn, Rand, Britannia, Jenin, Dwight, Rachel, Coco, Katy Ann, Amoy, our housekeeping girls whom we specially requested for Avet & Kim, Denesha, Britanny and so many more. They are the only good memory we have of Royalton Chic Antigua and of the Caribbean.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Consider other hotels where food and service is better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Field Marketing Manager, Marketing at Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 8 Aug 2024
Dear 275desb, We extend our sincerest gratitude for choosing our resort for your stay. Regrettably, certain aspects of your experience may not have met your expectations. Please accept our heartfelt apologies for any inconvenience this may have caused. Our unwavering commitment is to provide exceptional service to our esteemed guests consistently. Your feedback has been duly noted and shared with our management team. Rest assured, this will enable us to identify areas for improvement and implement necessary changes. It has been an honor to have you as our guest, and we eagerly anticipate the opportunity to welcome you back. We also invite you to contact our post-travel team at ptravelagentcan-anu@royaltonresorts.com for any additional concerns or queries. Warm regards, Royalton CHIC Antigua Management Team
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This facility has complete potential but it is poor because of the service. It’s horrible! No smiles, no communication, no assistance. We literally had a hand full of people that helped and one was a manager. This resort was expensive too! Not worth it.
I would NOT return bc the service was so poor and the staff seem not interested in you or having a nice time. (We are even tippers and I’m coming home with my tip money).
The facility is great, food very good, entertainment at night excellent.
ROON basic but ok (they need to do better at cleaning. Fan needs to be dusted and mold in shower; flat pillows too). Although the fire detector flashes like a strobe light every few seconds. Didn’t sleep well bc of it.
Day time activities were lacking except for the foam party. Foam party was great… they had dancers out and the employees danced as well (they are great dancers).
They ran out of coconut rum and the coffee shop never had decaf (always out)
This was a very expensive trip and not worth my money. I would NOT return. There are so many other islands where the workers are grateful.
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Date of stay: January 2025Trip type: Travelled as a couple
Room Tip:You can park at facility if you have a car. Save your money otherwise
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Marketing at Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 16 Jan 2025
Dear Suzie G, Thank you for sharing your feedback. We sincerely apologize for the challenges you encountered during your stay. We understand that the service you experienced fell short of expectations, and we regret that it impacted your overall experience. Providing attentive and friendly service is a priority for us, and we will be addressing your concerns with the relevant teams. We’re also sorry to hear about the issues you faced with your room. Guest comfort is of utmost importance, and we will work to address these maintenance and housekeeping concerns. While we're pleased to know that you enjoyed the food, entertainment, and foam party, we truly understand that these positives don’t make up for the frustrations you experienced. Your feedback is valuable, and we will take the necessary steps to improve in these areas. Once again, we apologize for the inconveniences, and we appreciate you taking the time to share your thoughts. We hope to have the opportunity to serve you better in the future. Warm regards, Jose Abreu General Manager Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort
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Resort was small but mostly clean. The one thing I couldn’t understand was why they left room service trays, drinks, food etc out all day/night long without cleaning them up. One day our room was not cleaned and on the other days it took them all day. The food was sub par. Nothing exciting some was good and some was not at all. They would often run out of things at the resort. For example, the food truck had no more cheese or salt. They did not get more they just said you can’t have it for the rest of the day. That happened with various things at restaurants and the bar. Most of the staff were very polite and tried to accommodate. They have entertainment at night and during the day at the main pool. The exercise classes were great. Our room was advertised as “garden view” I will attach picture. You can see for yourself. Missing the big bottles for the shower of shampoo and body wash. Had to call front desk. They gave us small bottles so they weren’t restocking the ones that hang in the shower. We were lucky to get them so will leave it at that. The resort is a beautiful location, they just need to do work with guest services to make it what it should be. Including the pool where the tiles dislodge under your feet so they are many missing pieces
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Date of stay: February 2025Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Marketing at Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 4 weeks ago
Dear brysenbusta, Thank you for sharing your detailed feedback. We sincerely apologize for the issues you encountered during your stay. We understand your concerns, especially regarding the cleanliness of room service trays, inconsistent room cleaning, and the availability of amenities. This is certainly not the experience we aim to provide our guests. We are committed to addressing your concerns with our team to ensure improvements in service and guest satisfaction moving forward. We are pleased to hear that you enjoyed the entertainment and exercise classes, and we truly appreciate your feedback. We hope you will consider giving us another chance to provide a more seamless and enjoyable experience in the future. Warm regards, Jose Abreu General Manager Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort
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As I just booked two more all inclusive vacations, I told my travel agent that we would never be staying at another Royalton again. It also reminded me that I never wrote a review from last year and I'm hoping that the service has changed since then and other guests have had a better experience than me. I went with my husband, sister, and brother-in-law and we have never experienced worse customer service than we have here. We have been going to all-inclusives for about 20 years now and have a good understanding of services/amenities. When my husband called down to guest services one day, they actually hung up on him and then went he went downstairs to ask what happened, they pretended that he never called there and played dumb. The last night we were there for dinner, a waitress in the Italian restaurant accidentally spilled an entire plate of oil on my brand new satin dress completely staining the bottom half of it. I went down to Guest Services where it took over an hour to resolve the issue and I put in a reimbursement form to my credit card so when I got home, I could get my dress dry cleaned. When I went to check out the next morning, they didn't have the paper I filled out and I had to fill out another one leaving my credit card information again. Needless to say, both Tracy and Selina from Guest Services did not hold up their end of their promise and I never saw that money to my card to clean my dress. It was wasted time and energy and I wasn't thrilled that my credit card was taken each time and then nothing done with it. There was also no beach service for drinks or food like advertised on the website, and half the time at the pool bar, they ran out of liquors and only one Bartender who was completely overwhelmed and upset. Meanwhile, at the beach bar, it was fully stocked, no Bartender, and they wouldn't take liquors from there for the Pool bar to replensih. It was mind boggling that every time we needed a drink during the day, we had to go all the way back inside and get it ourselves. The only reason I'm giving any points is that the food actually was delicious, and the beach itself was gorgeous. The staff at the restaurants were decent and the staff at the Sports Bar were actually very friendly which is where we spent most of our time after dinner. I definitely would not go back there for their guest services alone. They have a lot to work on and I think there are much better resorts out there that I've experienced that I would go back to than a Royalton property.
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Date of stay: August 2024
Value
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Location
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Trip type: Travelled as a couple
Room Tip:Pools were gorgeous and so was the Beach, but service was terrible!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Online Communications Manager, Marketing at Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
Responded 11 Feb 2025
Dear Jennifer1326, Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience did not meet expectations and that you encountered multiple service challenges during your stay. Providing exceptional guest service is our priority, and we apologize for any frustrations you faced, particularly with guest services, drink availability, and overall attentiveness. Regarding your reimbursement, if you would like to discuss this further, please contact us at ** ptravelagentcan-anu@royaltonresorts.com**. Your concerns have been noted, and we will review them with our team to identify areas for improvement. While we’re pleased that you enjoyed the food, the beach, and the service at the Sports Bar, we regret that other disappointments overshadowed these positives. We appreciate your honest feedback and will use it to enhance the overall guest experience. Warm regards, Jose Abreu General Manager Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes we did get private airport transfer. It just depends on what is included when you book the room and that rate. When I booked some room rates had it and others did not.
Good luck!
There are more places to choose from in the Cedar Grove area.
PRICE RANGE
S$597 - S$923 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanAntigua and BarbudaAntiguaSaint John ParishCedar Grove
NUMBER OF ROOMS
243
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ROYALTON CHIC ANTIGUA, AN AUTOGRAPH COLLECTION ALL-INCLUSIVE RESORT - ADULTS ONLY | UPDATED 2025 Hotel Reviews, Price Comparison and 1,219 Photos (Cedar Grove, Antigua and Barbuda) - Tripadvisor
Frequently Asked Questions about Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only
Which popular attractions are close to Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only?
Nearby attractions include Dickenson Bay (0.08 km).
Does Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only have airport transportation?
Yes, Royalton CHIC Antigua, An Autograph Collection All-Inclusive Resort - Adults Only offers airport transportation for guests. We recommend calling ahead to confirm details.
