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Staying in a condo in town, we didn't have access to a beach directly, so we decided to try the beach club here. It was quick taxi ride, to arrive at the beautiful resort grounds. We arrived early and were able to get a couple...More
Response from Adrian_Aragon, Director de Relaciones Públicas at Hotel Suites VillasolResponded 13 February 2017
We appreciate your comments,
Let me see what's happening. Of course all our visitors have the same treat, in the beach club we have a regulation where we specify that is forbidden to set aside the commonly used furniture.
Thanks to let us know, we're...More
I booked King rooms with balcony, but was not granted with it. It is not like I booked the rooms a week before, but I booked it at least 4 months prior to our arrival date. However, the rooms that we got was not bad....More
Thank Pamela Krizia M
Response from Adrian_Aragon, Director de Relaciones Públicas at Hotel Suites VillasolResponded 6 February 2017
Thanks for your visit and sharing your comments.
We think the valuation you made is pretty hard, but we understand your stay wasn't what you expected. we promise to work on that to make your next visit much better.
This is our first trip to Mexico. Puerto Escondido is such a beautiful are, with something for everyone. The hotel itself is very clean, and the staff are wonderful. There is a beautiful pool in the center court, and another pool down at the ocean...More
1 Thank ccfoods
Response from Adrian_Aragon, Director de Relaciones Públicas at Hotel Suites VillasolResponded 27 January 2017
We're really sorry about the noise, we will work on that.
As you said, the hotel is undergoing refurbishment, but it will be ok soon.
Thanks for your visit, we hope to see you again
The hotel was excellent, the bed comfortable, room clean and an amazing view from our balcony. They upgraded us as per our email request and it was very appreciated. The service from the front desk to the housekeeping was great and while there was a...More
1 Thank Theresa D
Response from Adrian_Aragon, Director de Relaciones Públicas at Hotel Suites VillasolResponded 23 January 2017
we're glad to read your comments, good to know that you had a good time here,
Please come back whenever you want
Hotel is very pretty and clean & the workers are nice.
---Hotel is VERY NOISY with construction that is worse during the day but right now (5:15 pm) I'm hearing construction noise also. Sunday they were constantly hammering until 6 Pm.
--When we booked it...More
Thank Kim G
Response from Adrian_Aragon, Director de Relaciones Públicas at Hotel Suites VillasolResponded 19 January 2017
Thanks for sharing your comments!
We're sorry about the noise, we're remodeling the rooms so we had to take some days to hard working.
The breakfast is included in our regular rooms rate,and probably you book with a promotional rate, by the way we're glad...More