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Krystal Ixtapa

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Traveller (434)
Room & Suite (170)
Pool & Beach (159)
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Overview
  • Excellent21%
  • Very good28%
  • Average24%
  • Poor13%
  • Terrible14%
Travellers talk about
“pizza bar”(4 reviews)
“pool activities”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3 Star Hotel
All hotel details
Additional information
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Rooms
2 Jul3 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,058)
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384 results
Traveller rating
47
134
103
53
47
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LanguageEnglish
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47
134
103
53
47
Show reviews that mention
All reviewspizza barsound of the wavespool activitieslove ixtapabeautiful beachdinner buffetpool sideevery mealyear after yearspent a weekbeach volleyballtime sharebogartannabeloceanjosejesus
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1 - 5 of 384 reviews
Reviewed 4 days ago

For what I paid I could not ask for anything more. The rooms were spotless, staff was more than accommodating, perfect location, beautiful beach, very happy guests, breakfasts were great! If I was going for the food I would have spent literally ten times more...More

Thank kathleen d
Response from Oscar Abel R, Director General at Krystal IxtapaResponded 4 days ago

Dear Kathleen: We greatly appreciate the valuable comments that you have kindly written on the Trip Advisor network, your comments will definitely make other customers, just like you choose KRYSTAL IXTAPA as a destination to enjoy an unforgettable family vacation. It is very gratifying to...More

Reviewed 3 April 2018

First time for me at the Krystal, though my companion stays there every year. Loved the location in Ixtapa-short walk to town for restaurants and shopping. Close to a bike/running path that was safe (though I would prefer to go with someone as it is...More

1  Thank aliceloves2travel
Response from Oscar Abel R, Director General at Krystal IxtapaResponded 7 April 2018

Dear Alice: Thank you very much for your valuable comments, we are pleased to know that your stay was pleasant, indeed. The Krystal Ixtapa Zihuatanejo is always thinking about how to pamper more guests. That is why its hotel Krystal began last December, 2016 a...More

Reviewed 28 March 2018

I would call this a one star hotel, not happy with a lot of the things here. Dinning room doesn't open till 7pm,if it opens at all, food is very tasteless, had to go off resort to have a great meal. Music at the pool...More

4  Thank Lori M
Response from Oscar Abel R, Director General at Krystal IxtapaResponded 29 March 2018

Dear Lori: Thank you very much; I appreciate you taking the time to leave your valuable comments about our service. I’ve taken note about your comment and I have personally spoken with our staff and we will act to strengthen our service immediately. We are...More

Reviewed 24 March 2018 via mobile

We arrived on March 18 & leave tmr. B4 arriving I read some negative reviews but have been very impressed with the hotel & staff. Our room was very nice with a king bed & nice ocean view. AC worked great. Shower had good pressure...More

Thank wndnns
Response from Oscar Abel R, Director General at Krystal IxtapaResponded 26 March 2018

Estimado wndnns: We greatly appreciate the valuable comments that you have kindly written on the Trip Advisor network, your comments will definitely make other customers, just like you choose KRYSTAL IXTAPA as a destination to enjoy an unforgettable family vacation. It is very gratifying to...More

Reviewed 23 March 2018 via mobile

Stay away unless you want to have a really bad time Room was ok but everything else including the staff are RUDE.... They say swim up bar not it is now an Adult pool full of kids and floating things. They say No eating by...More

1  Thank Mary B
Response from Oscar Abel R, Director General at Krystal IxtapaResponded 23 March 2018

Dear Mary: We do apologize that your stay was anything less than exceptional. We carefully reviewed your feedback and I have shared your concerns with our Front desk manager and with our leadership team in order to avoid this kind situations. I hope you will...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$73 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Ixtapa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$73 - US$158 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 On the Beach Hotel in Ixtapa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (434)
Room & Suite (170)
Pool & Beach (159)
Dining (94)
Amenities (36)
Family and Play Areas (3)
Questions & Answers
Ask a question
cherandder
10 June 2018|
AnswerShow all 4 answers
Response from Leia C | Reviewed this property |
This is literally the only thing good about this hotel. The view. Has balcony that you sit out on. You will hear the waves crashing, which I find relaxing. Be prepared, in the evening they don't start the nightly events... More
1
Vote
cherandder
23 May 2018|
AnswerShow all 6 answers
Response from Oscar Abel R | Property representative |
The pool has four areas, one the deep 9 feet, there is an area only adult, another that is for children and the other that is for everyone. we only count in the bathrooms of the rooms with shower.
0
Votes
Google Translation
Room Tips
"Ask staff at front desk...higher floors have a better view of ocean (trees don't obscure the view.)"
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"Go to another place"
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"great for families with kids if you don't need the internet"
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"Choose a deluxe oceanview 8th floor"
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