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Holiday Inn Resort Ixtapa

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Holiday Inn Resort Ixtapa
Holiday Inn Resort Ixtapa
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1,156 Reviews from our TripAdvisor Community

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Showing 688: English reviews
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Kelowna, Canada
Reviewed yesterday NEWvia mobile

Located right in central Ixtapa. Close to shops and restaurants. Food is kind of bland - buffets. Only one a la carte on site. Splurge on the ocean facing rooms. Garden rooms kind of dark. Visit Ixtapa island!

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Helpful?
Thank Kyra G
Litchfield, Minnesota, United States
Reviewed yesterday NEW

We spent four nights at the Holiday Inn - very impressive staff, less than impressive accommodations. We reserved an Oceanview King room when booking our trip. When we arrived we were given an Oceanview room (great views) with two double beds. The room smelled of fresh paint and mold, by day two we just smelled mold. Since we liked our...

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Helpful?
Thank Stacy G
Vancouver, Canada
Reviewed yesterday NEW

We just got back from a glorious week at this hotel with our extended family - 12 of us in 4 rooms, ranging in age from 18 months to 88 years. I won't repeat what many of the previous reviewers have written, except to say that we were all in the lowest priced "garden-view" rooms in the low-rise building, and...

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Helpful?
Thank Rudy U
Woodbridge, Canada
Reviewed 2 days ago NEW

We are repeat clients at this Hotel from one it was Presidente and now the change over to Holiday Inn . i Must say it was better when it was presidente cuz Holiday Inn wants to make this into a family resort . We keep going back because of the Entire hotel staff and waiters are beautiful charming people with...

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Helpful?
Thank Aldo V
Vancouver, Canada
Reviewed 3 days ago NEW

After owning the former Intercontinental Presidente for several years, Holiday Inn is beginning to put its brand on the hotel. I was told that one of the first priorities is to update all the rooms. Some rooms are wonderful while others are the tired and musty-smelling rooms that several other reviewers have complained about. My husband has difficulty most days...

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2Thank gailv32
Vancouver Island
Reviewed 3 days ago NEW

We booked this hotel as a last minute deal for our family of two adults and two four year olds. We feel that this is a budget hotel and that you could have two very different experiences dpending on where you stay on the resort. Room: The rooms in the tower are renovated and the overal feel in there is...

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2Thank Tico107
Ottawa Canada
Reviewed 5 days ago NEW

We got to the hotel February 10,2017 when we first got to our room (in the dungeon) it smelt mouldy and sheet on the bed were wet so I asked for another room the second room also in the dungeon but not has humid. They had no others so I had no choice. We stayed in the dungeon. We tried...

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Helpful?
2Thank HappyBPPP
patricia032158, Manager at Holiday Inn Resort Ixtapa, responded to this review

Dear Customer Thank you for taking the time to express your experience about your stay at our hotel. We apologize for the incident you experienced. Your feedback has been forwarded to our management to ensure similar situations can be avoided in the future. Sincerely, The General Mangement

Calgary, Alberta
Reviewed 6 days ago NEW

Great 'ocean front' room...asked for King, got queen, but overall good ..Good food..Fresh and great variety...Hotel is located in perfect location for walking, cycling, shopping, beach walking . Nice staff...We will return.

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Helpful?
2Thank Lois M
patricia032158, Manager at Holiday Inn Resort Ixtapa, responded to this review

Dear Lois M Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. The General Management.

Chicago
Reviewed 1 week ago

Excellent service, food improving, great beach, Empoyes are friendly and help you every time you ask them. Special mention to front desk employees, Jorge and Alejandro. Dining area, make sure you get Carlos for your waiter. Wonderful service and became great friend over the years. All employees at front of hotel handiing baggage are the best. Answer all your questions...

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Helpful?
1Thank Bill D
patricia032158, Manager at Holiday Inn Resort Ixtapa, responded to this review

Dear Bill D Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The General Management

Midwest
Reviewed 1 week ago

We just returned from our 5th straight year staying here and unfortunately it will be our last. As the Intercontinental, it was a very pleasurable resort with a good mix of Americans, Canadians, Europeans, and Mexicans of all ages. The pools were welcoming and reflected their intended purpose (activity pool vs. quiet pool vs. kids' pool). The food was very...

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1Thank TheTwoOfUsMidwest
patricia032158, Manager at Holiday Inn Resort Ixtapa, responded to this review

Dear Guest, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience....

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Babysitting

Additional Information about Holiday Inn Resort Ixtapa

Address: Boulevard Ixtapa S/N | Lote 2, Ixtapa, Zihuatanejo 40880, Mexico (Formerly InterContinental Presidente)
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo > Ixtapa
Price Range: $163 - $547 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Resort Ixtapa 3.5*
Number of rooms: 420
Reservation Options:
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Also Known As:
Intercontinental Presidente Ixtapa Hotel Ixtapa
Presidente Intercontinental Ixtapa
Intercontinental Ixtapa
Ixtapa Presidente
Presidente Hotel Ixtapa
Presidente Ixtapa
Hotel Style:
#10 On the Beach Hotel in Ixtapa
#11 Top resorts Hotel in Ixtapa
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Resort Ixtapa staff and other travellers.
78 questions
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Questions? Get answers from Holiday Inn Resort Ixtapa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure there is a tip for this. You don't get everything you reserve and they don't seem interested in correcting the situation.”
 of 5 bubbles StacyG501, 20 Feb 2017 | Read review
“Tower rooms are fully renovated recently”
 of 5 bubbles 581aldov, 19 Feb 2017 | Read review
“Tower rooms are upgraded.”
 of 5 bubbles Tico107, 18 Feb 2017 | Read review
“Make sure you are in the tower cause the dungeon sucks”
 of 5 bubbles HappyBPPP, 16 Feb 2017 | Read review
“Ocean front room was amazing.”
 of 5 bubbles loism929, 15 Feb 2017 | Read review
5 of 5