The Barcelo is extremely clean. The staff are consistently friendly and supportive. Jorge at the front desk somehow always remembered us and helped us out, despite the hundreds of guests he must have served while we were there. The food was good, although after about a week, we chose to seek out and enjoy the other local restaurants. The hotel is very family oriented so there there were many kids. We found the hotel's internet to be difficult to log into and intermittent in service. We chose to buy the premium service level and were glad that we did; the benefits were worthwhile.
My wife and I recently returned from our 6 year anniversary celebration at Barcelo Ixtapa. We cannot say enough wonderful tings about Barcelo Ixtapa! The resort has excellent COVID safety protocols (masks, hand sanitizer, and social distancing). Our oceanview room was clean and comfortable. We especially enjoyed the waterfall shower in the bathroom. Service throughout the resort was 5 star. Food at the buffets and specialty restaurants was delicious. The pools were crystal clear, warm, and inviting. There are plenty on lounge chairs poolside and underneath the shady palm trees on El Palmar Beach. We loved early morning walks on the beach. Recently hatched baby turtles were crawling from the coco sand beach to the ocean. At night, mama turtles swam ashore, laid their eggs, and then returned to the sea. Yoga classes at 10AM. Zumba classes at 11AM. Water aerobics at 12PM. Funny games at 1PM. Water volleyball at 3PM. Fabian and Any, the Entertainment Team, were so fun and welcoming. From El Palmar Beach, you can parasail, jet ski, and enjoy banana boat rides. We enjoyed beautiful sunsets every evening. Nothing but good times and complete relaxation! We can't wait to go back to Ixtapa someday. Muchas gracias to the wonderful team at Barcelo Ixtapa for a fantastic, memorable anniversary celebration!!!…
This was our first time in Mexico and our first time visiting a Barcelo property - it was great. We stayed 7 nights and I would recommend going with the upgrade to Premium, we found it was worth the additional cost. The food and the service in the restaurants were great, staff were very friendly and always helpful. We had a couple of birthdays in our group and special thanks to Marcelo for taking care of everything and making sure we had a great time. Also thanks to Claudio and Jorje for the great service too. Property was kept very clean and tidy. I rated it 4/5 only because 4.5/5 wasn't an option. We will definitely go back.
We had a blast at the beach playing volleyball with Fabian, Arturo and toti, they are part of the staff and but honestly they made our day. The facility is clean overall all the stuff is nice and cordial. Our room was also, excelente service, I would recommend and come back again.
We had the best stay! Everyone was super nice and very attentive to everything. The night show at one of the restaurants is super fun and highly recommended. They have activities for the kids which my daughter loved! The food was so good and the drinks even better(: