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We should have known better when we were told this was a hot deal. We were lucky enough to get upgraded to one of the villas on the beach. The beaches are beautiful, staff is fabulous, not much english, lots of locals, and the food...More
First of all I’d like to say that if you come across this being rated as a 4 star, it is not. I would rate it as a 3 star at best. This is our third time to Ixtapa and this was our least favorite...More
We got what we were looking for. Decent price at a decent resort.
We went here knowing it wasn't a 4 or 5 star place, but honestly we never stay at 4 or 5 star places. All in all we were happy. I think we...More
Sunwing rated this hotel a 4 star its lucky to be a 3 star.normally there is a sunwing representative at hotel not this one.Last day waiting for bus a representative finally came over and asked how was the stay when we all answered this is...More
3 Thank Maurice G
Response from Rubén R, Director General at Tesoro IxtapaResponded 4 weeks ago
Dear Maurice G.
Thank you for staying with us! We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. We reiterate the graces for your comments and we send a cordial greeting.
We paid for a 3 star and that is what it was!
The staff is awesome. Many have limited English but many have great English. I used Google translate when necessary. They went above and beyond to help us out and offered great...More
Response from holidaybliss18 | Reviewed this property |
Hi. I looked on a map and it looks really close to the Tesoro. Half a block or so. There's an Oxxo ( like a 7-Eleven ) close by also. If it is affiliated with the Tesoro they'll treat you well. Security is a bit uptight, but... More
Hi. I looked on a map and it looks really close to the Tesoro. Half a block or so. There's an Oxxo ( like a 7-Eleven ) close by also. If it is affiliated with the Tesoro they'll treat you well. Security is a bit uptight, but every one else is wonderful. If you go for breakfast talk to Hugo or Guadalupe at the front of the restaurant. And if you have any questions about the area talk to the guys at the concierge desk. Jose, Ginner, and Miguel can answer almost everything.
Hope this helps a bit. Have fun! I wish I was going back.