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29/10/2017 30/10/2017
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    Hard Rock Hotel Riviera Maya

    Km 72, Carretera Cancun-Chetumal | Solidaridad, Puerto Aventuras 77710, Mexico
    +1 800-553-7096
    Hotel website
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    29/10/2017 30/10/2017
     36 people are viewing this hotel
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    US$276US$348
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    Traveller (6931)
    Pool & Beach (1258)
    Room & Suite (757)
    Heaven at the Hard Rock Hotel Riviera Maya
    6,549 reviews
    #2 of 17 hotels in Puerto Aventuras
     
    Royal Hideaway Playacar
    4,332 reviews
    #37 of 211 hotels in Playa del Carmen
     
    Porto Bello Private Residence Club
    52 reviews
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    Paamul Hotel
    182 reviews
    #141 of 211 hotels in Playa del Carmen
     
    Overview
    • Excellent74%
    • Very good16%
    • Average6%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “sun bar” (83 reviews)
    “zen restaurant” (70 reviews)
    “rock royalty” (81 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Rooftop Terrace
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Heaven at the Hard Rock Hotel Riviera Maya
    6,549 reviews
    #2 of 17 hotels in Puerto Aventuras
     
    Royal Hideaway Playacar
    4,332 reviews
    #37 of 211 hotels in Playa del Carmen
     
    Porto Bello Private Residence Club
    52 reviews
    #16 of 17 hotels in Puerto Aventuras
     
    Paamul Hotel
    182 reviews
    #141 of 211 hotels in Playa del Carmen
     
    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (9,930)
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    1 - 5 of 6,781 reviews

    Reviewed yesterday

    Stayed at the HRRM for 2 weeks for our honeymoon and could not fault the level of service we received, all staff went well out of their way to make sure we had a really memorable time during our stay. Upon checkin we received the...More

    Thank pLaNtY1983
    Reviewed yesterday

    Room was not as pictured. The terrace was quite small in comparison to the photos, I was told the only way to get the big terrace was to book two rooms. Food is sub-par. The beach is not actual beach - it's man made, the...More

    Review collected in partnership with Hard Rock Hotels & Casinos
    Thank tys845
    Reviewed yesterday

    The friendliness of the staff most of our stay was excellent except for a few incident at the club heaven with the staff but other than that top notch service, amenities and more. The rooms are incredible, and the hydro-massage tub were excellent.

    Thank Melissa B
    Reviewed 2 days ago via mobile

    Last night they made a video recording of us singing and acting like rock stars singing "Roar". Can't wait to see video in 2 weeks. Tonight they recorded our voices only (separately) for a different song. Then they played them together (we already sounded great)...More

    Thank Heidi H
    Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded yesterday

    Thank you for sharing your experience with us, Heidi H! We are delighted that you had a fantastic vacation and feel the great service from our staff, we are happy to hear that you loved the Music Lab. We would love to roll out the...More

    Reviewed 2 days ago

    We stayed at HRRM Oct 3rd thru Oct 10th. We ate at Le Petit one night and had an incredible dinner and outstanding service. Our waiter was Luis and his helper was Ricardo. It was such great food and service that we decided to have...More

    Thank Les D
    Response from Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera MayaResponded yesterday

    Hello Les D! On behalf of Hard Rock Hotel Riviera Maya I would like to thank you for taking the time to share rockin review! Your opinion is very important to us since we strive to create authentic experiences that Rock! We hope to see...More

    Heaven at the Hard Rock Hotel Riviera Maya
    6,549 reviews
    #2 of 17 hotels in Puerto Aventuras
     
    Royal Hideaway Playacar
    4,332 reviews
    #37 of 211 hotels in Playa del Carmen
     
    Porto Bello Private Residence Club
    52 reviews
    #16 of 17 hotels in Puerto Aventuras
     
    Paamul Hotel
    182 reviews
    #141 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Beachfront
    • Free Parking
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$307 - US$721 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Luxury Hotel in Puerto Aventuras
    • #2 On the Beach Hotel in Puerto Aventuras
    • #2 Top resorts Hotel in Puerto Aventuras
    • #2 Business Hotel in Puerto Aventuras
    • #3 Spa Hotel in Puerto Aventuras
    • #4 Family Hotel in Puerto Aventuras
    • #7 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 1264
    • Reservation Options
    • TripAdvisor is proud to partner with TravelUp, BookIt.com, Booking.com, Prestigia, Expedia, Hotels.com, Orbitz, TripOnline SA, Travelocity, Hotwire, getaroom.com, Cancelon and HotelQuickly so you can book your Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Cove Palace Hotel Puerto Aventuras ,
    • Hard Rock Hotel Riviera Maya Puerto Aventuras, Mexico
    Add Photo Photos
    Traveller (6931)
    Pool & Beach (1258)
    Room & Suite (757)
    Dining (360)
    Hotel & Grounds (4738)
    Family and Play Areas (128)
    Bathroom (64)
    Business Centre & Event Rooms (26)
    Nearby
    Porto Bello Private Residence Club
    52 reviews
    1.95 km away
     
    Heaven at the Hard Rock Hotel Riviera Maya
    6,549 reviews
    .09 km away
     
    Royal Hideaway Playacar
    4,332 reviews
    17.01 km away
     
    Paamul Hotel
    182 reviews
    2.51 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    1.58 km away
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    Ask a question
    Questions & Answers
    Gary T
    16 October 2017|
    AnswerShow all 3 answers
    Response from jjice103 | Reviewed this property |
    Never got sick at the Hard Rock Riviera Maya. Did get sick once in the DR but think that was bad food. Plenty of bottled water provided at all Hard Rocks. The potable water is filtered also.
    0
    Votes
    terrijo1995
    16 October 2017|
    AnswerShow all 2 answers
    Response from Thomas H | Reviewed this property |
    In the rooms they "stock" in the refrigerator; Cornoa (Reg and Lite) Modelo Reg. and a lite but I do not drink lite. They have also have Coke (Reg, diet and I believe Free) Sprite, water, apple and orange box drinks. In a... More
    1
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    Room Tips
    "Sky view terrace is a great room!!!"
    Read review
    "Amazing vacation! Amazing service, over friendly staff were very accomodating"
    Read review
    "The higher floor suites ( Platinum I think?) with roof terraces have a great view. There is a cool jacuzzi..."
    Read review
    "Basically its Hacienda (family) vs Heaven (adults only). The rooms are all quality."
    Read review
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