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08/10/2017 09/10/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Lowest prices for your stay
    08/10/2017 09/10/2017
    US$368
    US$327
    SAVE US$41
    US$368
    US$368
    Traveller (5963)
    Pool & Beach (1161)
    Room & Suite (864)
    Hard Rock Hotel Riviera Maya
    9,685 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Royal Hideaway Playacar
    4,285 reviews
    #35 of 211 hotels in Playa del Carmen
     
    Porto Bello Private Residence Club
    52 reviews
    #16 of 17 hotels in Puerto Aventuras
     
    Paamul Hotel
    180 reviews
    #146 of 211 hotels in Playa del Carmen
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (608 reviews)
    “our honeymoon” (455 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Hard Rock Hotel Riviera Maya
    9,685 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Royal Hideaway Playacar
    4,285 reviews
    #35 of 211 hotels in Playa del Carmen
     
    Porto Bello Private Residence Club
    52 reviews
    #16 of 17 hotels in Puerto Aventuras
     
    Paamul Hotel
    180 reviews
    #146 of 211 hotels in Playa del Carmen
     
    Rooms
    8 Oct9 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,434)
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    1 - 5 of 5,040 reviews

    Reviewed yesterday

    Me and my spouse spend 4 days in this adults only magic hotel. Every thing was just perfect. The service was outstanding from the moment we step in until we checked out, the restaurant quality is like top chef restaurant, and the spa is wow....More

    Review collected in partnership with this hotel
    Thank monicaVini
    Reviewed yesterday

    Very nice place, good food selection. All a la carte diner with no reservation necessary . Ask for Alberto "el coyote" at the beach for your drinks... great friendly waiter... rooms: beautifull modern rooms , very clean, great housekeeping.

    Review collected in partnership with this hotel
    Thank Bero G
    Reviewed yesterday

    Where do I start? Our first room smelled of mold and the drywall was so wet you could put you fingers through it with very little pressure! Second it took almost 3 hours for them to switch our room to a new one and we...More

    Review collected in partnership with this hotel
    Thank jamie123450
    Reviewed 3 days ago

    The property is beautiful! The employees are so helpful, courteous and a joy! I've already started making plans to return. My sister and I were there for Warren Hill's Cancun Jazz Festival and everyone involved was wonderful! We didn't stress about anything. As I said...More

    Thank Alicia G
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Dear Alicia G, Thank you so much for sharing your experience with us. We are happy to know you spent such an amazing time at our resort. We are pleased to know we fulfilled our goal at giving you the Rock Star experience. It’s been...More

    Reviewed 3 days ago

    This was a wonderful trip! We stayed here for my Wife's 30th birthday from August 22nd- August 29th on the Heaven side Adults Only. The room was marvelous! Had all great amenities deck, hammock, large rainfall shower, private toilet, safe for valuables, and a comfortable...More

    Thank msalvi83
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded 2 days ago

    Dear msalvi83, Thank you for your detailed review. I am thrilled to read your kind words about our food offer and entertainment, but especially your remarks on service quality; it makes all the hard work worth it every second. We cannot wait to welcome you...More

    Hard Rock Hotel Riviera Maya
    9,685 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Royal Hideaway Playacar
    4,285 reviews
    #35 of 211 hotels in Playa del Carmen
     
    Porto Bello Private Residence Club
    52 reviews
    #16 of 17 hotels in Puerto Aventuras
     
    Paamul Hotel
    180 reviews
    #146 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$315 - US$744 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 On the Beach Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Priceline, BookIt.com, Hotels.com, TripOnline SA, Cancelon, HotelsforEveryone, Hotwire, Travelocity and Cheap Tickets so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5963)
    Pool & Beach (1161)
    Room & Suite (864)
    Dining (292)
    Hotel & Grounds (3964)
    Business Centre & Event Rooms (56)
    Bathroom (44)
    Family and Play Areas (20)
    Nearby
    Porto Bello Private Residence Club
    52 reviews
    1.89 km away
     
    Royal Hideaway Playacar
    4,285 reviews
    17.09 km away
     
    Hard Rock Hotel Riviera Maya
    9,685 reviews
    .09 km away
     
    Paamul Hotel
    180 reviews
    2.58 km away
     
    Nearby Restaurants
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    Bellavista
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    Nearby Attractions
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    44 reviews
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    31 reviews
    1.53 km away
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    1,604 reviews
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    Ask a question
    Questions & Answers
    Shelley07
    19 September 2017|
    AnswerShow all 4 answers
    Response from mikemichmor | Reviewed this property |
    Yes, it is open every night. Enjoy!
    1
    Vote
    Shelley07
    19 September 2017|
    AnswerShow all 5 answers
    Response from W T | Reviewed this property |
    The plan for activities today includes a "monkey tour". Apparently this occurs every Monday Wednesday and Friday at 5:00 PM.
    1
    Vote
    Elliot P
    19 September 2017|
    AnswerShow all 5 answers
    Response from Traci G | Reviewed this property |
    Elliot, YES we have heard that they may start opening the Heaven side up to families during Christmas, Spring Break and Summer break. I don't think it's 100% certain, but am glad they are forewarning travelers. There is no... More
    0
    Votes
    Room Tips
    "Ocean view"
    Read review
    "Heaven side wirh jacuzzi!!!"
    Read review
    "Be sure to book your ride from the airport to the hotel through their recommended vendor. It will save you a..."
    Read review
    "Sky view room was beautiful"
    Read review
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