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27/08/2017 28/08/2017
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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
    Hotel website
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    Best prices for your stay
    27/08/2017 28/08/2017
    US$450
    US$400
    SAVE US$50
    US$450
    US$428
    Traveller (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Hard Rock Hotel Riviera Maya
    9,310 reviews
    #3 of 17 hotels in Puerto Aventuras
     
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    52 reviews
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    Paamul Hotel
    180 reviews
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    Serena Hotel & Spa
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    #17 of 17 hotels in Puerto Aventuras
     
    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (601 reviews)
    “our honeymoon” (452 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Heaven at the Hard Rock Hotel Riviera Maya
    Offers & Announcements: 40% off room rate
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    Hard Rock Hotel Riviera Maya
    9,310 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Porto Bello Private Residence Club
    52 reviews
    #16 of 17 hotels in Puerto Aventuras
     
    Paamul Hotel
    180 reviews
    #140 of 211 hotels in Playa del Carmen
     
    Serena Hotel & Spa
    1 review
    #17 of 17 hotels in Puerto Aventuras
     
    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (6,326)
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    1 - 5 of 4,971 reviews

    Reviewed yesterday

    When I visited, it was back in January 2017. The club has it all -- obviously its all you can eat & drink because its an all inclusive resort.. awesome. There are various lounges inside and outside the club, some elevated, some ground level --...More

    Review collected in partnership with this hotel
    Thank Stephen R
    Reviewed 3 days ago via mobile

    I've been to the Yucatán probably 35-40 times and this was my first visit to the Hard Rock Heaven Riviera Maya. It was absolutely perfect. The restaurants were all awesome. My favorite was the French one (can't remember the name) and if you go, make...More

    Thank bmp373
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Hi, bmp373 I very appreciate your kind words, be sure that I'll share them with the rest of the band members. Also, for me it is a great pleasure knowing that your stay was one was absolutely perfect! How wonderful is that, right!?. Great having...More

    Reviewed 3 days ago via mobile

    Well our holiday has come to an end... And I really will miss this place Where to start, firstly I would love to thank everyone at the Hard Rock for making our honeymoon one to remember. Every single person in the resort was an absolute...More

    Thank George G
    Response from Jan_Hundrieser, General Manager at Heaven at the Hard Rock Hotel Riviera MayaResponded yesterday

    Greetings, George G Thank you for taking the time to share and write such a detailed review, I'm very pleased to know you gave us the opportunity to host this special event for you both and it's great to read you just had a fantastic...More

    Reviewed 5 days ago

    My husband and I had traveled in a group of 9. We stayed from 7/8/17-7/15/17. Our room number was 1332 which was a sky view upgraded room in the last building furthest away from the main building. The sky view room was overrated! The second...More

    Thank melliePa
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

    Dear melliePa, Thank you so much for sharing your experience with us. Your comments are much appreciated. I'm pleased to read that you have enjoyed most of your experience at our resort. However, there are a few points that require our attention and I assure...More

    Reviewed 5 days ago

    We've traveled to several all inclusive resorts over the past few years, and the Hard Rock is absolutely the best chain. We've stayed at both the Riviera Maya location and the Puerto Vallarta location, and they are both AMAZING properties. I love the fact that...More

    Review collected in partnership with this hotel
    Thank Deborah W
    Response from Jan_Hundrieser, Director General at Heaven at the Hard Rock Hotel Riviera MayaResponded 4 days ago

    Dear Deborah W, We really appreciate your loyalty in our brand. Rest assured your valuable comments are a powerful tool for us to improve our services and exceed our guest expectations. We cannot wait for your next visit to treat you like a true rock...More

    Hard Rock Hotel Riviera Maya
    9,310 reviews
    #3 of 17 hotels in Puerto Aventuras
     
    Porto Bello Private Residence Club
    52 reviews
    #16 of 17 hotels in Puerto Aventuras
     
    Paamul Hotel
    180 reviews
    #140 of 211 hotels in Playa del Carmen
     
    Serena Hotel & Spa
    1 review
    #17 of 17 hotels in Puerto Aventuras
     
    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    Details
    • Price range
    • US$331 - US$740 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Hotels.com, Expedia, BookIt.com, TravelUp, TripOnline SA, Cancelon, Hotwire, HotelsforEveryone and Cheap Tickets so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5899)
    Pool & Beach (1153)
    Room & Suite (857)
    Dining (290)
    Hotel & Grounds (3919)
    Business Centre & Event Rooms (56)
    Bathroom (43)
    Family and Play Areas (19)
    Nearby
    Porto Bello Private Residence Club
    52 reviews
    1.89 km away
     
    Hard Rock Hotel Riviera Maya
    9,310 reviews
    .09 km away
     
    Paamul Hotel
    180 reviews
    2.58 km away
     
    Serena Hotel & Spa
    1 reviews
    .67 km away
     
    Nearby Restaurants
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    Nearby Attractions
    CEDAM Museum
    44 reviews
    1.21 km away
    Fatima Bay
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    1.53 km away
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    1,588 reviews
    1.10 km away
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    78 reviews
    1.07 km away
    Ask a question
    Questions & Answers
    18 August 2017|
    Answer
    Response from LeroyJTucson_Arizona | Reviewed this property |
    Fro a large group I would make reservations especially for dinner.
    0
    Votes
    Hayley G
    16 August 2017|
    AnswerShow all 6 answers
    Response from Zorahutton | Reviewed this property |
    It's always busy at HRHRM. October is hurricane season. Book spa now. Book excursions when you arrive as weather can be unpredictable. Enjoy. It's my favorite resort!
    0
    Votes
    Room Tips
    "We had 2 18 year olds with us, and we LOVED being on the adults-only section. We had access to he Hacienda..."
    Read review
    "Ocean view and upper floors"
    Read review
    "Gold room was good!"
    Read review
    "For older people the "heaven" side is much quieter, you must be 18 yrs old to go!"
    Read review
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