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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
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6,024 Reviews from our TripAdvisor Community

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Showing 4,784: English reviews
Dallas Texas
Reviewed 28 June 2008

We took a day trip to see Aventura Spa Palace after staying 4 days at Sun Palace. Though we loved Sun Palace we knew we wanted to spend the rest of our vacation at ASP!! From the moment we drove in we fell in LOVE with ASP!!! This Resort offers so much for couples. Its Beautiful, Romantic, Tropical, fun and...

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3Thank jrock94
Olympia, Washington
Reviewed 27 June 2008

This resort made our honeymoon the most memorable and wonderful experience ever. It has been said over and over again in the other reviews, but i will just re-list a few of MY favorite things: -Layout: so big, there was so much to do. We didn't leave for 6 days and were so content -South Pool "Scene": was a great...

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4Thank missacolia
San Francisco, California
Reviewed 26 June 2008

Just returned from 7 nights at Aventura Spa Palace (ASP) and we had a great time! I booked this through my timeshare and was suprised at how nice an all inclusive could be. A couple of years ago I stayed at Rui Tequila in Playa del Carmen and this place blows Rui out of the water! I will start with...

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3Thank banananut
Frederick, Maryland
Reviewed 24 June 2008

My wife and I spent our honeymoon at ASP. Our stay was from June 13 - 20, 2008. We had previously stayed at the Moon Palace near Cancun 2 years ago and were so satisfied with the experience that we booked ASP for our honeymoon figuring the adult only policy would be just what we were looking for. Needless to...

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7Thank Michael803
Centreville, Virginia
Reviewed 24 June 2008

First I would Like to say that all the reviews on here are for the most part accurate. I can see the point of view of the negative reviews and of the people who rave that this place is the best. My husband and I stayed at ASP from June 8-16. and It was wonderful! However we are very positive...

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1Thank Sunkisdgal
chicago, IL
Reviewed 21 June 2008

My husband and I just returned from a 1 week stay celebrating our 2nd wedding anniversary. Overall, we enjoyed our stay with the service being wonderful (within minutes of sitting in a beach chair, a staff member would be over asking for our drink orders), the property beautiful and the food average. The positives of the resort were as follows:...

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7Thank chicago06
Indiana
Reviewed 21 June 2008

We visited the Aventura Spa Palace for our honeymoon. Everyone was so nice, the place was absolutely beautiful, when we arrived, the entrance looked like one you would see in a movie or something. The food was good, lots to choose from. There isn't really a beach, but a manmade one, which is fine with me. But there are lagoons...

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5Thank bena4blh
Anahuac, Texas
Reviewed 19 June 2008

Having only visited for a member “update” previously (read timeshare presentation), we spent our first week at Aventura Spa Palace in early June this year, and really enjoyed nearly every aspect of the resort. Making our 4th trip to a Palace resort, the room was exactly what we expected…roomy enough, very clean, picked up thoroughly and restocked daily with a...

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4Thank jwaldrop
Midwest
Reviewed 17 June 2008

My wife and I stayed at ASP from June 8-15, 2008. We booked through a member which means we got the following: 1. Discounted rate 2. Free shuttle through Elite Tours to/from airport 3. Manicure, pedicure, and shoulder/neck massage 4. Grey wristband Before reading I think it's important to note that it was our first trip to an all inclusive...

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17Thank JLBJer
Tyler, Texas
Reviewed 17 June 2008

For those who need a "true" get-away from the kids, this is an adult only resort suitable for families but reserved for the enjoyment of us adults. Great facilities (including spa). Pools were very nice with swim up bar, lots of activities throughout the resort - something for most everybody. Nightly entertainment was very good. Do not miss Karioke night...

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6Thank mikebrad3547

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $556 - $941 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
184 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“9th block closer to pool is quiet”
 of 5 bubbles JodiH906, 17 Mar 2017 | Read review
“All rooms/categories can be selected @ reservation. You also can negotiate with the staff @ check-in to perhaps "snag" an upgrade!!!”
 of 5 bubbles lavont227, 14 Mar 2017 | Read review
“Try and stay in building 3 or 4 , it's near the pools and food”
 of 5 bubbles F2953ARdanielm, 14 Mar 2017 | Read review
“Roof top balcony with a hot tub”
 of 5 bubbles J3766JTscottw, 14 Mar 2017 | Read review
“Our rooms were a little noisey, I would ask for an end room so there isn't much walking traffic passed your room.”
 of 5 bubbles 105stacib, 3 Mar 2017 | Read review
5 of 5