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    Heaven at the Hard Rock Hotel Riviera Maya

    Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Lock in the lowest price from our partners
          US$412US$457
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          Traveller (5840)
          Pool & Beach (1143)
          Room & Suite (856)
          Hard Rock Hotel Riviera Maya
          8,981 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,049 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,770 reviews
          #1 of 11 hotels in Playa Paraiso
           
          The Royal Playa del Carmen
          15,750 reviews
          #12 of 209 hotels in Playa del Carmen
           
          Overview
          • Excellent72%
          • Very good18%
          • Average5%
          • Poor3%
          • Terrible2%
          Travellers talk about
          “hard rock” (586 reviews)
          “our honeymoon” (450 reviews)
          Free Wifi
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Hotel
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Offers from Heaven at the Hard Rock Hotel Riviera Maya
          Announcement: Get $3,600 Resort Credit
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          Hard Rock Hotel Riviera Maya
          8,981 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,049 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,770 reviews
          #1 of 11 hotels in Playa Paraiso
           
          The Royal Playa del Carmen
          15,750 reviews
          #12 of 209 hotels in Playa del Carmen
           
          Rooms
          9 Jul10 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

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          Standard Room

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          Write a Review
          Reviews (6,256)
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          There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya See the most recent reviews

          3,241 - 3,245 of 4,912 reviews

          Reviewed 18 April 2008

          After deciding on a destination wedding, my fiancee and I, trusting my well-traveled sister's advice, choose Aventura Spa Palace for our wedding. I have one word to describe this property and our wedding: PERFECT. I am truly amazed by the quality, friendliness, and beauty of...More

          7  Thank dforberg
          Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

          Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

          Reviewed 17 April 2008

          We just got back after celebrating our 25th anniversary at ASP, and the place was above and beyond what I expected. I was a little intimidated, before arriving, by the size of the place, but it never felt that crazy big while we were there....More

          12  Thank beachbumm62
          Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

          Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

          Reviewed 15 April 2008

          This resort is wonderful! Impeccably kept grounds and super clean rooms and restaurants. Our room was lovely with a king bed, double jaccuzzi with BioSilk bath bubbles, huge walk-in shower big enough for two, liquor dispensor with tequila, run, vodka and scotch. There was a...More

          17  Thank GumboQueen
          Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

          Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

          Reviewed 13 April 2008

          Just returned from our stay April 2-9; we were supposed to stay Apr 1-8, but because of a blizzard we couldn't fly out on April 1. I called ASP on April 1 and they adjusted our stay - at no cost!! That was the first...More

          16  Thank sunshineallthetime
          Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

          Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

          Reviewed 13 April 2008

          My husband and I just returned from our week long stay a few days ago, finally my confusion over the love/hate reviews has been aleviated. Of course not everyone has the same experiences and so I will give my take on the place and why...More

          6  Thank Euphradia
          Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

          Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

          Hard Rock Hotel Riviera Maya
          8,981 reviews
          #3 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          3,049 reviews
          #3 of 209 hotels in Playa del Carmen
           
          Iberostar Grand Hotel Paraiso
          5,770 reviews
          #1 of 11 hotels in Playa Paraiso
           
          The Royal Playa del Carmen
          15,750 reviews
          #12 of 209 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Bar/Lounge
          • Breakfast included
          • Free Parking
          • Spa
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Meeting Rooms
          • Breakfast included
          • Dry Cleaning
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Free Parking
          • Airport Transportation
          • Business Centre with Internet Access
          • Concierge
          • Banquet Room
          • Laundry Service
          • Multilingual Staff
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Tennis Court
          • Bar/Lounge
          • Hot Tub
          • Spa
          Details
          • Price range
          • US$356 - US$639 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #1 Spa Hotel in Puerto Aventuras
          • #1 Luxury Hotel in Puerto Aventuras
          • #1 On the Beach Hotel in Puerto Aventuras
          • #1 Top resorts Hotel in Puerto Aventuras
          • #5 Family Hotel in Puerto Aventuras
          • #8 Business Hotel in Puerto Aventuras
          • #9 Romantic Hotel in Puerto Aventuras
          • Room types
          • Suites ,
          • Accessible rooms ,
          • Non-Smoking Rooms
          • Number of rooms
          • 577
          • Reservation Options
          • TripAdvisor is proud to partner with BookIt.com, Expedia, Hotels.com, Booking.com, Orbitz, Hotwire, TravelUp, Travelocity, TripOnline SA, Cancelon, Cheap Tickets and Hotel.de so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Puerto Aventuras
          • Also Known As
          • Aventura Hotel Palace ,
          • Aventura Hotel Puerto Aventuras ,
          • Mayan Riviera Palace ,
          • Adventure Spa Palace ,
          • Hotel Mayan Palace ,
          • Adventura Spa Palace ,
          • Aventura Palace Spa ,
          • Aventura Spa Palace Riviera Maya ,
          • Aventura Spa Palace Resort ,
          • Aventura Spa Palace Mexico
          Add Photo Photos
          Traveller (5840)
          Pool & Beach (1143)
          Room & Suite (856)
          Dining (290)
          Hotel & Grounds (3867)
          Business Centre & Event Rooms (56)
          Bathroom (43)
          Family and Play Areas (19)
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          Nearby Restaurants
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          Nearby Attractions
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          Questions & AnswersAsk a question
          Debbie G
          Do the restaurants and clubs have dress codes?
          26 June 2017|
          Answer
          Response from Momof3WonderfulKids | Reviewed this property |
          Yes they do. In general: Casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.) If you go to the hotel's website directly you can click... More
          0
          Votes
          Christine F
          How old is this resort that is adult only side? Also do you offer to upgrade to a preferred?
          21 June 2017|
          Answer Show all 5 answers
          Response from Mara J | Property representative |
          Adult side 18+, the upgrade are subject to availability.
          2
          Votes
          Google Translation
          Kimmiechi
          Just booked 6 nights through Southwest vacations. How many resort credits will I be getting and what can they be used towards?
          14 June 2017|
          Answer
          Response from Mara J | Property representative |
          RESORT CREDITS can be used towards selected tours, golf, spa and beauty salon services, romantic and special dinner events, upgraded wine selection at restaurants, photo packages.
          0
          Votes
          Google Translation
          Room Tips
          "sky terrace suite near the beach is best"
          Read review
          "Rooms in building 2, 3, and 4 on Heaven side are all good"
          Read review
          "If you upgrade to the concierge level you are guaranteed a king size bed and an ocean view."
          Read review
          "Don't bother with the tv. Bed very comfy"
          Read review
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