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Heaven at the Hard Rock Hotel Riviera Maya

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5,678 Reviews from our TripAdvisor Community

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There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
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Showing 4,615: English reviews
Berkshire England
Reviewed 9 January 2007

We stayed at ASP 23 Dec 06 through to 6 Jan 07 and had a very enjoyable holiday. Reading some of the reviews I wonder if we all stayed at the same resort. The staff are very hardworking and do their best to accommodate every request made of them and I feel if our "trans-Atlantic friends" treated the staff with...

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28Thank thegoldenoldie
Chicago, IL
Reviewed 8 January 2007

My boyfriend and I just returned from a 7-day, 6-night stay (12/29-1/4) at the Aventura Spa Palace, and let me just tell you...it was absolutely AMAZING!!! We are still young (late 20's) and we managed to find tons of fun people throughout our entire stay and loved every minute of it. I cannot say enough about the staff...just truly unbelievable!!!Everytime...

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24Thank katex414
Dundas, Ontario
Reviewed 7 January 2007

Our family of four, with the last one just turning 18, took our annual winter break. We've been to the Mayan Riviera three times before and like the weather, beaches, people and sights. As well, it is one easy flight and short bus ride of about an hour from airport to resort. The best beach would be Barcelo Maya, followed...

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32Thank phototripper
San Francisco, California
Reviewed 6 January 2007

We were looking for a relaxing, unambitious vacation and that’s exactly what we got. No children running around made it especially tranquil. If you like all-inclusives, you’ll love this place. The food is average but the drinks are flowing. Yet it’s not a rowdy place. The other reviews cover most of what you need to know. A few additional tips...

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125Thank ushma
Arkansas
Reviewed 5 January 2007

Just returned from Adventura Spa Palace (4 days earlier than the two-week period for which we paid). The most frustrating experience we have had in years! Mediocre food (except breakfast was good), poor service, cramped room, pitiful wine selection, a “sewage” smell permeating part of the outdoor area, NO beach, etc, etc. Not to mention the constant battle with people...

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192Thank arkie-TRIP
Bay Shore, New York
Reviewed 5 January 2007

My fiance and I just returned from a 5 night stay 12/26-12/31 at ASP. If you're like me, you've read all the reviews on here and then some. Instead of repeating everything, I'm just going to re-iterate some helpful hints from others as well as add a few of my own. First, let me tell you about our experience upon...

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37Thank luvtolaf62
philly
Reviewed 5 January 2007

My fiancee and i got engaged at SPA and had a wonderful time...we stayed between Dec 30 thru Jan 4th, 2007. I'm very happy i read the reviews first because it helped tremendously, so i feel i should write one myself. Advice Airport: allow someone to carry your bags from the cancun airport to your shuttle, and when you return...

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19Thank haleybaley
Oklahoma
Reviewed 3 January 2007

Just returned from a quick trip to Aventura (Dec 28-31). Have stayed all-inclusive in Jamaica three times previously, so will preface this review by admitting there was a lot of "Well, in Jamaica they did it like this..." between me and my husband. But I think many of the problems with the resort really had to do with how amazingly...

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178Thank ineedavacationOK
NYC
Reviewed 2 January 2007

Our family of four -- parents and two "young adult" children -- just returned from a 7-day, 6-night stay at the Aventura Spa Palace. We were looking to get away for the holiday week, and this resort was recommended to us by the American Express travel rep. We "checked in" with the tripadvisor Website, and, indeed, and most of what...

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20Thank RBMD
Northern,California
Reviewed 1 January 2007

After obsessively reading reviews for several months, being excited and worried , wondering if I made the correct choice, our week at Aventura Spa Palace was awesome. Paraphrasing someone’s statement from a past forum: If you do not like this place you have to get your head examined. I went with my fiancé and spent one week there in late...

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35Thank deuce2

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Free Breakfast
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $487 - $1,055 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 On the Beach Hotel in Puerto Aventuras
#2 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
143 questions
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Questions? Get answers from Heaven at the Hard Rock Hotel Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Buildings 3 and 4 are closest to the lobby and the middle of the resort (Hacienda side too)”
 of 5 bubbles StefaniZO, 5 Dec 2016 | Read review
“Building 4 is near the poole but if I had a choice I would have requested building 3 or 2 with sea view.”
 of 5 bubbles Huttonn, 4 Dec 2016 | Read review
“We stayed in all of the Heaven buildings. Building 1 is further but quieter. We like facing East to see the sunrise”
 of 5 bubbles sharronb325, 4 Dec 2016 | Read review
“water view is the best”
 of 5 bubbles ecfostar, 28 Nov 2016 | Read review
“Can be by the party pool or quiet areas”
 of 5 bubbles emke922, 26 Nov 2016 | Read review
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