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    Heaven at the Hard Rock Hotel Riviera Maya

    Calle Carretera Federal Km 72, Puerto Aventuras 77710, Mexico
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    08/10/2017 09/10/2017
    US$368
    US$327
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    US$368
    US$368
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    Overview
    • Excellent72%
    • Very good18%
    • Average5%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “hard rock” (608 reviews)
    “our honeymoon” (455 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    8 Oct9 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,429)
    There are newer reviews for Heaven at the Hard Rock Hotel Riviera Maya
    See the most recent reviews
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    3,401 - 3,405 of 5,037 reviews

    Reviewed 19 March 2008

    Dates of Stay: 3/5-10/08 Short Pluses and Minuses with More Details Below: Pluses: 1) No kids or rowdy teens 2) Large shower, lots of hot water, in-room 2 person tub, toiletries 3) Included mini-bar in room 4) I was expecting a high pressure sales pitch...More

    4  Thank travels5Usa
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 18 March 2008

    I will start my review with this advice: Read at least 10 reviews and you will have a good idea of what to expect. Our experiences included a little of every one I read. My first problem was making my internet reservations for transportation from...More

    4  Thank kevinjg417
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 17 March 2008

    What a great place to spend a week! Wish I could have stayed another one.. The site was so clean and, the workers were nice and very helpfull. The food wase good. The pools were clean and the activities and evening shows were of good...More

    1  Thank Jabois
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 15 March 2008

    We were there from 3/4 to 4/11. First thing you need to know is how to book your trip! I got on ebay and used someone's insentive week. That means I got to have the VIP treatment, at a fraction of the price that you...More

    3  Thank Sethcasey
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

    Reviewed 15 March 2008

    This place is truly heaven on earth! We were looking for a place without children to relax and destress. This was it. We are a couple in our 40's. The weather was gorgeous. 5 star service all around. Dinners were fabulous. Lunch and breakfasts were...More

    8  Thank rhcNM
    Response from Mara J, Customer Service at Heaven at the Hard Rock Hotel Riviera MayaResponded 3 April 2017

    Dear guest, thank you for taking the time to share your comments. We hope to see you again soon.

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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Beachfront
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Tennis Court
    • Bar/Lounge
    • Hot Tub
    • Spa
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$315 - US$744 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Luxury Hotel in Puerto Aventuras
    • #1 Top resorts Hotel in Puerto Aventuras
    • #1 On the Beach Hotel in Puerto Aventuras
    • #2 Spa Hotel in Puerto Aventuras
    • #5 Family Hotel in Puerto Aventuras
    • #8 Business Hotel in Puerto Aventuras
    • #9 Romantic Hotel in Puerto Aventuras
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 577
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, BookIt.com, Priceline, Cancelon, Hotwire, Travelocity, HotelsforEveryone and TripOnline SA so you can book your Heaven at the Hard Rock Hotel Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Puerto Aventuras
    • Also Known As
    • Aventura Hotel Palace ,
    • Aventura Hotel Puerto Aventuras ,
    • Mayan Riviera Palace ,
    • Adventure Spa Palace ,
    • Hotel Mayan Palace ,
    • Adventura Spa Palace ,
    • Aventura Palace Spa ,
    • Aventura Spa Palace Riviera Maya ,
    • Aventura Spa Palace Resort ,
    • Aventura Spa Palace Mexico
    Add Photo Photos
    Traveller (5963)
    Pool & Beach (1161)
    Room & Suite (864)
    Dining (292)
    Hotel & Grounds (3964)
    Business Centre & Event Rooms (56)
    Bathroom (44)
    Family and Play Areas (20)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Shelley07
    19 September 2017|
    AnswerShow all 4 answers
    Response from mikemichmor | Reviewed this property |
    Yes, it is open every night. Enjoy!
    1
    Vote
    Shelley07
    19 September 2017|
    AnswerShow all 5 answers
    Response from W T | Reviewed this property |
    The plan for activities today includes a "monkey tour". Apparently this occurs every Monday Wednesday and Friday at 5:00 PM.
    1
    Vote
    Elliot P
    19 September 2017|
    AnswerShow all 5 answers
    Response from Traci G | Reviewed this property |
    Elliot, YES we have heard that they may start opening the Heaven side up to families during Christmas, Spring Break and Summer break. I don't think it's 100% certain, but am glad they are forewarning travelers. There is no... More
    0
    Votes
    Room Tips
    "Be sure to book your ride from the airport to the hotel through their recommended vendor. It will save you a..."
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    "Sky view room was beautiful"
    Read review
    "Our room was always clean and beautiful"
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    "Building 3 or 4 are way closer to the pool and restaurants. Building 1 is very far away."
    Read review
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