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Heaven at the Hard Rock Hotel Riviera Maya

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Heaven at the Hard Rock Hotel Riviera Maya
Heaven at the Hard Rock Hotel Riviera Maya
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5,884 Reviews from our TripAdvisor Community

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Showing 4,725: English reviews
Columbia, MD
Reviewed 25 January 2007

I really enjoyed my relaxing stay at Aventura. The spa is heavenly. The hydrotherapy area is so relaxing. I have full spa treatments once or twice monthly, and this is as good if not better than most of the higher end ones in our town. The food is as to be expected in an All Inclusive resort. Not the best,...

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3Thank DocChucksWifeE
Gaithersburg, MD
Reviewed 24 January 2007

My wife and I stayed at the Aventura Spa Palace from January 17-22 and loved the place. We stayed in the North Tower in the Saxofon building which was ideal for us because it was close to the gymnasium and spa. The grounds are beautiful and the pools are very large. The temperature of the pool was a little cold...

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38Thank gelfmail
Chicago, Illinois
Reviewed 24 January 2007

We stayed from Jan 11 - Jan 18. This was our second trip back to the resort within 1 year. I don't know how anyone can say anything bad about this resort. I didn't encounter one unfriendly staff member or one that was unwilling to help with anything we needed. They go a thousand times above and beyond for you....

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26Thank 6,558
Pittsburgh
Reviewed 24 January 2007

Some of the people who have visited this resort have written comments which we simply CANNOT understand, unless they were NOT really there! My husband and I have visited the Aventura Spa Palace 6 times in the last 4 years . . . and it has been over-crowded, dirty, and ridden with poor service EVERY time that we have been...

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301Thank pittsburghlady
Portland
Reviewed 22 January 2007

We just returned from our honeymoon at Aventura Spa and I have to say that I am very impressed. All the staff is very helpful and very nice. The grounds are spotless and very well kept. They have 9 restaurants to choose from for dinner and they are all very good, all but 1 serves a la carte. They have...

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33Thank nwgirlPortland
Raleigh, NC
Reviewed 22 January 2007

We stayed at the Aventura Spa Palace Jan. 13th - Jan. 17th. It was absolutely the best vacation we ever had. The staff was unbelievably courteous and seemed very happy to serve us. Every time we thanked someone they replied with a smile "It is a pleasure". We never had a problem getting a chair at the pool or on...

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35Thank Steelcity36
From Kentucky
Reviewed 20 January 2007

This is an all inclusive - adults only resort with a lot of class! I was somewhat hesitant to book the Aventura with it being all adult. This place was VERY classy, nothing more than some topless sunbathing. I was also hesitant about the all-inclusive part because I was afraid this would promote over-drinking and therefore, the resort would be...

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36Thank PamperedFromKentucky
Ohio
Reviewed 20 January 2007

We went on our honeymoon Dec 29, 2006 - Jan 5, 2007 and stayed at ASP. We loved everything about it! Our room was on the 2nd floor of the Trompeta section with a gorgeous view of the ocean. We used the hammock on our balcony daily. Unlike other reviewers, we never had a problem getting a chair at the...

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33Thank marriedinohio
Southampton, PA
Reviewed 19 January 2007

The short review is we would return in a heartbeat. Now for more details. The spa rivals and in some ways is better than Canyon Ranch. They offer a full complement of classes such as Spinning, Yoga, Water Aerobics, etc. The amenities in the spa are first class as is the facility. Ans the staff couldn't be nicer or more...

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26Thank BarryMid
Sudbury
Reviewed 16 January 2007

Aventura palace is a very nice resort! It has great tours for people to see and xcaret show at night is a must!!!!! It was our first time in mexico and we payed a lot of money for this 6 star resort. We arrived on wednesday we had a drink a the south end bar and my husband's glass was...

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283Thank CaroleSudbury

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Free Parking
  • Spa
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
A blend of relaxation and adventure awaits you at this adults only retreat. Set in the Riviera Maya overlooking the aquamarine Caribbean Sea, enjoy 1,266 luxurious accommodations with double Jacuzzi, balcony (most with hammock), and 24 hr. room service. Among the facilities to highlight is the state-of-the-art spa offering a perfect day of pampering. Guests can also enjoy seven restaurants, several bars, a disco, outdoor/indoor pools, and unlimited tours as part of the all-inclusive package. ... more   less 

Additional Information about Heaven at the Hard Rock Hotel Riviera Maya

Address: Carretera Cancun-Chetumal Km 72, Puerto Aventuras 77710, Mexico (Formerly Aventura Spa Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $540 - $979 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Heaven at the Hard Rock Hotel Riviera Maya 4.5*
Number of rooms: 577
Reservation Options:
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Also Known As:
Aventura Hotel Palace
Aventura Hotel Puerto Aventuras
Mayan Riviera Palace
Adventure Spa Palace
Hotel Mayan Palace
Adventura Spa Palace
Aventura Palace Spa
Aventura Spa Palace Riviera Maya
Aventura Spa Palace Resort
Aventura Spa Palace Mexico
Hotel Style:
#1 On the Beach Hotel in Puerto Aventuras
#1 Luxury Hotel in Puerto Aventuras
#1 Top resorts Hotel in Puerto Aventuras
#1 Spa Hotel in Puerto Aventuras
#5 Family Hotel in Puerto Aventuras
#8 Business Hotel in Puerto Aventuras
#9 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Heaven at the Hard Rock Hotel Riviera Maya staff and other travellers.
168 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great concert venue. We stayed in Building 2 and it was a good hike to the concert every night. Building 4 would've been more convenient.”
 of 5 bubbles gpc20, 13 Feb 2017 | Read review
“buildings one and two are a little away from the noise”
 of 5 bubbles lorih256, 4 Feb 2017 | Read review
“Sky Terrace Suite with the rooftop deck and jacuzzi is AWESOME! Great area for quiet times or a little party. Highly recommend!”
 of 5 bubbles HopeP17, 4 Feb 2017 | Read review
“Building four third floor with water view”
 of 5 bubbles joed11777, 1 Feb 2017 | Read review
“Presidential suites all have ocean view.”
 of 5 bubbles 543jimt, 1 Feb 2017 | Read review
5 of 5