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Hotel Barcelo Maya Beach

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Hotel Barcelo Maya Beach
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7,777 Reviews from our TripAdvisor Community

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Showing 4,325: English reviews
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Vancouver, Canada
Reviewed 2 days ago NEWvia mobile

We are here for a wedding. The worst service we ever received in Mexico. They are so short staff that it took us 2 hours to check in. It took the whole wedding party 2 days of numerous complaints to get them to understand the problems we had. It seemed like they didn't care. They kept on blaming the wedding...

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Helpful?
Thank GaryWhiteRock
Stevensville, Maryland
Reviewed 2 days ago NEW

Check in was not exactly pleasant. If it wasn't for another guest telling us to make our reservations for dinner ASAP (before the next bus arrives) it would have been hours before we got to our room. When we were making our reservation for our one dinner we were told that we were going to the seafood restaurant at 6:30...

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Helpful?
Thank Irishsub66
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear Irishsub66 Although we sincerely regret your disappointment with your stay in our Barceló Maya Beach, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were most concerned to read your remarks on the service...

Cold Lake, Canada
Reviewed 2 days ago NEW

We stayed at the Barceló Maya Beach from March 3-17/2017. We were in room 2264 which was great location, close to everything. We traveled with Air Transat and when we landed there was bit of confusion as to which bus was going to take us to the resort. It took approximately an hour of running back and forth but we...

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Helpful?
Thank blairg2004
Mooresville, North Carolina
Reviewed 3 days ago NEW

My 16 year old daughter and I recently got home from 5 days at Barceló Maya Beach. We loved the beach -- it spans nearly the entire resort complex and has plenty of lounge chairs, even during a very busy week. The pools were nice and clean, and the grounds are well tended. Barceló bills itself as a 5-star resort,...

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Helpful?
Thank AliG8rAli
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear AliG8rAli Although we sincerely regret your disappointment with your stay in our Barceló Maya Beach, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were most concerned to read your remarks on the service...

The Villages, Florida
Reviewed 3 days ago NEW

Barcelo Maya Beach is one of five adjacent resorts on a beautiful stretch of crescent beach. Our accommodations were very nice. King size bed, a couch, sitting area and desk. The grounds are immaculate but the entire facility is huge. A double decker bus acts as a shuttle between the various sections. Plenty of pools, even a dedicated lap pool....

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Thank Ken L
Vancouver, Canada
Reviewed 4 days ago NEW

Well like most of the comments the check in needs to be addressed. Im not sure how a resort can see on tripadvisor many times that the check in is an issue and not do anything about it. We were lucky and got to the front of the line before the crowd got there but still took us over an...

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Helpful?
Thank NWcanada
DirectorBeachCaribe, Sub Director Beach at Hotel Barcelo Maya Beach, responded to this review

Dear NWcanada Although we sincerely regret your disappointment with your stay in our Barceló Maya Beach, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We were most concerned to read your remarks on the service...

Montreal, Canada
Reviewed 4 days ago NEW

Just returned from the Barcelo Maya Beach Hotel. I cannot speak highly enough on this resort. I will begin with the reception. Could improve (very slow service) not enough staff to accommodate the arrival of people. Resort: Extremely clean Room: Needs to be updated but very clean. Excellent mattress and pillows. Foods: Lots of food choice at the buffet. Excellent...

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Thank ToniB18
Hamilton, Canada
Reviewed 1 week ago NEWvia mobile

My husband and I stayed at Barcelo 14yrs ago for our honeymoon and returned with our children for a family vacation. We were well aware of the additions to the resort and had a great time, however there were some issues. ROOM: We stayed in the Tulum building on the main floor. The room was basic and clean. The negative...

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Thank Apalla
Reviewed 1 week ago NEWvia mobile

This is by far the worst place i ever stayed. My vacation was bad already when my check in last 2:50 min., that's absolutely ridiculous!!! Nobody knows what they are doing! Extremely disorganized! I felt like the workers were on vacation not us! I was given the wrong room and they only switched two days later; and I had to...

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2Thank Brandelly
Reviewed 1 week ago

The whole resort - staff, amenities, beach, food service was excellent. We came as a larger family group with a wide variety of ages. There was lots of activities for everyone from young kids who went to the Kid' Club, the Mall and Spa for the teens with the free wifi. The pools were great, beach was lovely and always...

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2Thank Susanne F

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hotel Barcelo Maya Beach

Address: Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $275 - $690 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Barcelo Maya Beach 4*
Number of rooms: 630
Reservation Options:
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Also Known As:
Barcelo Puerto Aventuras
Barcelo Hotel Maya Beach
Barcelo Maya Palace
Barcelo Maya Mexico
Barcelo Maya Resort
Catalonia Rivera Maya
Maya Beach Resort
Barcelo Beach Maya Mayan Resort Riviera
Barcelo Maya Beach Resort Cancun
Hotel Barcelo Maya Beach Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#5 Romantic Hotel in Puerto Aventuras
#6 Family Hotel in Puerto Aventuras
#7 Business Hotel in Puerto Aventuras
#9 Luxury Hotel in Puerto Aventuras
#9 Spa Hotel in Puerto Aventuras
#10 Top resorts Hotel in Puerto Aventuras
#10 On the Beach Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Barcelo Maya Beach staff and other travellers.
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1 month ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgrade, you will not be disappointed”
tleblanc64, 19 Apr 2017 | Read review
“I always prefer the third floor, privacy and a view, and usually quiet.”
beachcomberdixie, 18 Apr 2017 | Read review
“Rooms 2000 and up are quieter”
jorgetS1147TO, 18 Apr 2017 | Read review
“Spend the extra for Premium level. The extras are worth it and the rooms are beautiful and recently totally renovated.”
Caribe-Harlequin46, 16 Apr 2017 | Read review
“The central areas are the Caribe and the Colonial. The Tropical and Maya are further out, but Maya has the prettiest beach.”
963evelyng, 15 Apr 2017 | Read review
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