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Barcelo Maya Tropical

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4,177 Reviews from our TripAdvisor Community

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Showing 2,572: English reviews
Parsippany, NJ
Reviewed 1 week ago NEW

Total transparency here! I use Tripadvisor religiously and I am of the opinion that personal reviews are the best way to get a good feel for a resort. I hope this helps someone down the road. Here we go: Check In = This was probably the worst experience I have ever had in checking in to a hotel. We were...

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Helpful?
4Thank grasshopper10
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear grasshopper10, We thank your comments, since they help us to constantly improve, we appreciate very much you choose Barcelo Maya Tropical for your vacation as well of your recommendation on your review, we accommodate many guests each day and we strive to make their stay a satisfying one. One of our goals is to provide service and facilities of...

Perris, California, United States
Reviewed 1 week ago NEW

Room was decent, beds were very hard. Housekeeping staff was not up to par. We did not have an ice bucket for the entire time we were there, even though I asked constantly for it. Mold in the shower...yuck. Food and service was good at buffets as well as Mexico Lindo, La Fuente, La Trattoria and Kyoto, but Kyoto was...

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Helpful?
Thank Renee G
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Renee G Thank you so much for share with us your opinion in reference to your stay in our hotel, please receive our sincerely apologize if we caused you some discomfort, we are taking your comments with special consideration. The service flaw that you mentioned was shared with our staff involved be sure that all the measure will be...

Harvey Station, New Brunswick
Reviewed 1 week ago

To start this negative experience I will first say this was our 14th All Inclusive! We've been 5 Times Cuba, 4 Times Dominican, once to St Lucia, once to Jamaica, 3rd time Mexico! We have never complained once for what we have paid for a resort and the quality we received! First I must say flight was great, transfer to...

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2Thank rockyriver69
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear rockyriver69, Thank you so much for share with us your opinion in reference to your stay in our hotel, please receive our sincerely apologize if we caused you some discomfort, we are taking your comments with special consideration. The service flaw that you mentioned was shared with our staff involved be sure that all the measure will be taken...

Clarkston, Michigan
Reviewed 1 week ago

While I found the Barcelo complex very nice, the grounds are beautiful, the pools and ocean are really nice, food was not bad......There was a feeling of everyday being the same....no change.....this was my first time to an all inclusive, and maybe thats whats to be expected? I didn't feel that the rooms were as nice as the rest of...

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2Thank _nftf1
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear _nftf1, We would like to thank you for choosing Barcelo Maya Tropical to expend this holiday o trip o family vacation. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Its good to know that you...

Scarsdale, New York
Reviewed 2 weeks ago

We just back from Barcelo Maya Tropical resort. My impression and expectation are not good like before. We visit this resort many times since 2005. Comparing how was before renovation and expanding the whole resort, now service not good like before. Out side resort look amazing but inside and whole service is not good. Rooms are not updated, not enough...

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3Thank AneliaG
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear AneliaG, We have read your opinion and really appreciate the valuable time you have taken to share your comments regarding your past stay at Barcelo Maya Tropical. We apologize for the impression taken at the Premium. We hope you can give us another opportunity to erase this bad experience Cordially, La Gerencia Barcelo Maya Tropical gteoperaciones.tropical@barcelomaya.com

Reviewed 2 weeks ago via mobile

Amazing resort! An absolutely beautiful place! My family of 4 (2 kids ages 12 and 10) traveled here along with 4 other families over spring break 2017. We all had a fabulous and relaxing time! We snorkeled everyday and saw sea turtles right off the beach from the Palace. We took bananas into the ocean and the turtles came. Very...

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Thank Kami T
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Kami T, We are pleased to know your comments, thank you very much for having choose Barceló Maya Tropical for your vacation. We really appreciate your visit and the time taken to write your impression about your stay, thank you for your comments regarding about our areas. Once again thank you very much. We would be grateful to have...

saginaw
Reviewed 2 weeks ago via mobile

Returned for our 4th time. We have stayed at Tropical 3x and Colonial once and would be happy at either. We were there for high school Spring Break and would only recommend that time of year for people who understand bad behavior of over indulged teen angers and their equally demanding parents! That being said, the staff did a pretty...

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Thank ilostmythong
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear ilostmythong, We really appreciate your scores and recommendations, thank you for becoming our repetitive guest, we would continue working very hard in order to fulfill our guests expectations. Barceló Maya Tropical is committed to providing our guests with the highest quality of services and facilities; we thank you very much for the kind explanation of the Resort and all...

Birmingham, Michigan
Reviewed 2 weeks ago

The property is clean and well kept. The food is mediocre, at best. The check-in procedure is in bad need of an overhaul. There was NO useful communication on dinner reservations, resort amenities, check-out procedures, etc. In fact, the folio given to me at check-in was completely empty (no towel keys, no map, no reservation cards, etc.) So here are...

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4Thank ACJ734
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear ACJ734, Although we sincerely regret your disappointment with your stay in our Barceló Maya Tropical, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Best regards, La Gerencia jeferecepcolonial@barcelomaya.com

Ann Arbor
Reviewed 2 weeks ago

If you like cruising, you’ll find everything you need at this all-inclusive resort. Buffets, specialty restaurants, bars, multiple pools, outdoor sports, fitness center, spa, kid activities, shopping, casino, entertainment, and even “shore excursions” if you choose to leave the resort. On our third day, my son and I concluded that it was just like being on a cruise, except that...

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1Thank PTSOmom
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear PTSOmom, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We are thrilled you enjoyed your All Inclusive type of meal plan, allowing...

Reviewed 2 weeks ago via mobile

Warning - if you have younger children DO NOT GO. Barcelo is no longer a good family destination. It is has been overrun by hundreds of drunk high school kids. There are hundreds of them and Barcelo serves them large amounts of alcohol all day and the kids are obnoxious, swearing non stop, super loud, rude and destructive. We had...

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Helpful?
8Thank Elizabeth L
BMAYAFASEII, Gerente at Barcelo Maya Tropical, responded to this review

Dear Elizabeth L, Although we sincerely regret reading that your stay at our Barceló Maya Tropical fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We...

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Junior Suite Deluxe Ocean View Club Premium (27)
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Tropical

Address: Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $279 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Barcelo Maya Tropical 4*
Number of rooms: 479
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Barcelo, Expedia, Travelocity, Hotels.com, Hotwire, TripOnline SA and getaroom.com so you can book your Barcelo Maya Tropical reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Tropical Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Tropical Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#5 Business Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
#7 Family Hotel in Puerto Aventuras
#8 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Tropical staff and other travellers.
244 questions
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Questions? Get answers from Barcelo Maya Tropical staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room closest to the pools and the beach was worth the money. Get up in the morning, see blue water and palm trees - the best!”
rowlandz, 19 Apr 2017 | Read review
“Our friends chose Maya Beach and had a room in the newer section. No mildew smell complaints there.”
stevet2005, 18 Apr 2017 | Read review
“Junior Suite Ocean View Premium rooms are the best.”
matthewfO5251CE, 17 Apr 2017 | Read review
“Ask for a room away from the theatres.”
jenniferdO6036MK, 17 Apr 2017 | Read review
“Do not pay extra for Ocean front or Ocean view rooms. There is no need to.”
grasshopper10, 17 Apr 2017 | Read review
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