We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Barcelo Maya Palace

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Barcelo Maya Palace
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

5,323 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,486: English reviews
Reviewed yesterday NEWvia mobile

I have been here 4 times, and I live it, that's what I retire each year, the food is amazing, all tehe staff is kind, the beaches are beautiful, the weather is good, but the most important thing that I like was the service at the restaurant! I know I going to be here the next year again!!

 Report
Helpful?
Thank Tammy M
Reviewed yesterday NEWvia mobile

It's possible I had bigger expectations! Our family enjoyed the pool and the activities the resort had to offer. I wish the service around the pool and bartenders at the pool were friendly. Several times the wait to get a drink was long (only 2-3 people, but long to get service) and the bartenders did not even acknowledge your presence....

 Report
Helpful?
Thank Jodie F
Edmonton, Canada
Reviewed 3 days ago NEWvia mobile

My wife and I stayed at this resort with another couple in November of 2015. Everyday we want to the swim up bar at the Barcelo maya palace. We were served by possibly two of the best bartenders we have all ever had. Julio and Abel were friendly, comical, attentive and outright amazing. They added the perfect touch to already...

 Report
Helpful?
1Thank joshuamagnusson
A TripAdvisor Member
1 review
1 helpful vote
Reviewed 3 days ago NEWvia mobile

We have been to Cancun Mexico over seven times. This is our first time to Rivera Maya. We stayed at Barcela Palace-because we heard good things about this hotel but it did not go well for us. Unfortunately front desk reps including manager are unfriendly and customer service training is needed. Privacy is not a concern for them, such as...

 Report
Helpful?
1Thank A TripAdvisor Member
Saskatoon
Reviewed 3 days ago NEWvia mobile

The resort is beautiful, our room was spacious and clean. There is plenty of room by the pool, so no need for reserving spots/loungers. Same with the beach area. Our service was great by the pool for the first few days, then diminished on the last three days. I had to go ask if we were getting drink service. The...

 Report
Helpful?
3Thank Sundance1974
Cancun, Mexico
Reviewed 6 days ago NEW

Especially liked the Coral Grill and the attention paid to us particularly by Monica Cruz. View from the restaurant is spectacular Whole resort is very clean , beach is one of the best we have visited . Rooms are spacious and comfortable. Not our first visit here ad we will definately be back.

 Report
Helpful?
1Thank millington2016
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear millington2016 Thank you for the great feedback of your recent holiday experience at our Barceló Maya Palace; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. Best Regards The Managment

Reviewed 6 days ago NEW

All Barcelo properties are a guarantee of service and confort, but The Maya Palace goes an extra mile, with acres to all other properties you can enjoy whatever else is going on at the other hotels, plus you get premium Liquors and excellent food all at a very competitive price. The rooms are very clean and beautifully furnished, and staff...

 Report
Helpful?
Thank Luis C
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Luis C We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Palace was an enjoyable one. We...

Minneapolis
Reviewed 1 week ago

I guess it's just me, but I'm not a big fan of resorts. We were there for a wedding. The rooms were lovely, and the staff was very friendly. The food, however, was just mediocre. There was a lot of it and it was always available, but it was so, so average. Even in the upscale restaurants...So if you're not...

 Report
Helpful?
Thank SusanMinneapolis
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mrs. Susan, I have carefully read all your comments and first of all I want to thanks the time you took to write all your good and no good experiences and it is a pleasure to know that your holiday with us ok. Let us mention that the closest town is just about 20 minutes far. About the food...

Saint Louis, Missouri
Reviewed 1 week ago

We just returned from our trip to Barcelo Maya Palace. We had an overall great time but they could improve in some areas. Check in...we have stayed at MANY resorts and this was our first time at this resort and the check in took about 40 minutes...the longest we have ever experienced for our Mexico experiences. Reservations: The restaurants ALL...

 Report
Helpful?
1Thank tripexperience1999
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear tripexperience1999 In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics Best Regards The Managment

Baton Rouge, Louisiana
Reviewed 1 week ago

A quick run down of the Barcelo Maya Palace: Location: Located almost exactly one hour south of the Cancun airport in a perfect location to offer tons of exciting activities. Close proximity to Playa Del Carmen, Tulum, Xel-Ha, Puerto Aventuras and XCaret. Check-in: No real issues, I have seen worse and had better. The line moved fairly quickly with a...

 Report
Helpful?
2Thank Michael H
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Michael H We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló XXX was an enjoyable one. We continuously...

5,707 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (5036)
Viewed
Dining (410)
Viewed
Room/Suite (321)
Viewed
Pool/Beach Area (1365)
Viewed
Hotel & Grounds (924)
Viewed
View from Room (97)
Viewed
Business Centre/Function Rooms (31)
Viewed
Family/Play Areas (108)
Viewed
Bathroom (76)
Viewed
1:25
Videos (6)
Viewed
Other (1698)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (593)
Viewed
Adults-Only Pool (20)
Viewed
Amenities (112)
Viewed
Beach (26)
Viewed
Junior Suite Deluxe Ocean Front Club Premium (45)
Viewed
Junior Suite Deluxe Ocean Front Club Premium - 2 (84)
Viewed
Kiddy Pool (8)
Viewed
Main Pool (16)
Viewed
Dining (109)
Viewed
Semi-Olympic Pool (5)
Viewed
Suite Deluxe Ocean Front Club Premium (64)
Viewed
The Hotel (104)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (78)
Viewed
Other (78)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Puerto Aventuras
0.4 km away
Barcelo Maya Caribe
Barcelo Maya Caribe
#13 of 17 in Puerto Aventuras
2,755 reviews
0.1 km away
Barcelo Maya Tropical
Barcelo Maya Tropical
#4 of 17 in Puerto Aventuras
3,953 reviews
17.3 km away
Grand Bahia Principe Coba
Show Prices
Show Prices
Show Prices
26.4 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#32 of 213 in Playa del Carmen
5,971 reviews
16.3 km away
Grand Bahia Principe Tulum
28.7 km away
Sandos Caracol Eco Resort
Sandos Caracol Eco Resort
#68 of 213 in Playa del Carmen
11,424 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $396 - $967 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, BookIt.com, Barcelo, Odigeo, Travelocity, Cheap Tickets, Priceline and Jetsetter so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
671 questions
Ask a question

See all questions (671)

Questions? Get answers from Barcelo Maya Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room the 8000 range for easy access to lobby , pool, and beach”
 of 5 bubbles tripexperience1999, 29 Nov 2016 | Read review
“The Palace was nicer than the other properties onsite, but you did get to occupy a few more restaurants down on the palace end.”
 of 5 bubbles 729bethk, 28 Nov 2016 | Read review
“Michoacan building is probably the best location its near the main pool and a kid friendly area.”
 of 5 bubbles 660cathieb, 28 Nov 2016 | Read review
“Al-a-cart Restaurants require a reservation & long pants/collared shirt and close toe shoes for men.”
 of 5 bubbles SM_McKnight, 28 Nov 2016 | Read review
“you gotta get room closer to the pool or you will be doing lotsa walking”
 of 5 bubbles beckeboo, 22 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay