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Barcelo Maya Palace

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$366*
US$288*
Great Deal
US$298*
US$355*
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Barcelo Maya Palace
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5,735 Reviews from our TripAdvisor Community

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Showing 3,801: English reviews
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Alton, Illinois
Reviewed yesterday NEWvia mobile

Check in was a little stressful. Getting keys for our group and not having all of our group in the same building. Other than that we had a wonderful time. The rooms we had were very spacious well appointed, beds were comfortable. The pools were very clean with plenty of chairs and clean towels available upon request. Also there were...

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Helpful?
Thank FWL5346
New Jersey
Reviewed yesterday NEW

Barcelo Palace We stayed at the Barcelo Palace the week of March 25. This was our second visit and can say both times were fantastic. This time we also decided to upgrade to the Premium Level. The resort is great. Nice pools and a nice beach. We spent most of our time at the beach as it was less crowded...

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Helpful?
Thank C_M_DAD
Pittsburgh, Pennsylvania
Reviewed 3 days ago NEWvia mobile

Allow me to preface by saying this was not our first time at an all-inclusive resort. It was, however, our first and last time staying at a Barcelo property. Our family vacation included 16 Guests. Check-in is an absolute mess. It took us over an hour and thirty minutes (90+ minutes) to check in. We checked in for two rooms,...

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Helpful?
5Thank Christopher M
BC
Reviewed 3 days ago NEW

We enjoyed our stay at the Palace. Our check in was fairly quick, about thirty minutes. I was expecting more. We did a private transfer and people from my plane who used the group transfer said the check in was awful. I guess we were lucky. We did out dinner reservations at check in. They only let us do three...

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1Thank happy123Bc
Red Deer, Canada
Reviewed 3 days ago NEW

We were at the Barcelo Palace Deluxe in May, 2016, for a wedding. We stayed in the Oaxaca building, garden view room. I had asked for a room away from any pools and couldn't have been happier. Our room overlooked a beautiful garden in a very quiet location. It was a bit of a walk to restaurants, the lobby, and...

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1Thank SundayMorningNow
Montreal, Canada
Reviewed 3 days ago NEW

My family just spent a great week here. Prior to leaving, I read numerous reviews and was worried when I saw many repeatedly negative points regarding basic rules of hospitality such as the check-in process & à la carte restaurant reservations but our experience was very good. The check-in process was relatively easy and quick. We had paid for 2...

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Helpful?
1Thank Erica L
Lethbridge, Alberta
Reviewed 3 days ago NEW

Although this is a lovely resort with nice clean rooms, very friendly and helpful staff, great pools and beach, and beautiful impeccably kept grounds be prepared for long waits to check in and out, and for guest services to make reservations for a la carte restaurants. You must make reservations for a la carte restaurants but can only make three...

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Helpful?
1Thank sharon_dersch
New York City, New York
Reviewed 4 days ago NEW

We traveled to this hotel as a family of three, the second week of April for 9 days. We met up with some friends as well later in the week. Although our experience was mostly positive and a great time was had by everyone, especially the kids, there are some issues the hotel needs to work on. First, here are...

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3Thank Alisa S
Chanhassen, Minnesota
Reviewed 4 days ago NEWvia mobile

Overall the resort is clean and staff is friendly. An additional fee for wifi is crazy! This should not occur at a top tier all inclusive. French and Italian restaurants were excellent! The towel cards are silly, why?

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Thank G L
Reviewed 4 days ago NEWvia mobile

This was our first time at the Barcelo Maya Palace. The pool was amazing and our kids had a great time but we need to send a special thank you to the manager Edwardo. He went above and beyond to make our stay memorable. Thank you, from room 8555.

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Helpful?
Thank Kimberly M

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $350 - $740 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Barcelo, Expedia, Cheap Tickets, Hotwire, Hotels.com, Orbitz, TripOnline SA, Priceline, getaroom.com, Evoline ltd and HotelQuickly so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
817 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The resort is big. Request something closer to the pool for easy access to facilities and restaurants”
C_M_DAD, 26 Apr 2017 | Read review
“Club premium ocean front suite on a third floor is a good choice, although expensive. Premium rooms have better locations.”
188alisas, 23 Apr 2017 | Read review
“Ask for room near lobby/beach or be ready to walk - a lot!”
sciroccokid, 22 Apr 2017 | Read review
“Families should ensure they check the capacity of their room”
NormaStit, 20 Apr 2017 | Read review
“we were right by the laundry...but never heard a thing!”
dandpras, 15 Apr 2017 | Read review
5 of 5
Bookit.com
US$288* /night
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Booking.comUS$298
TravelocityUS$355
ElvolineUS$366
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*Disclaimer
Prices are for 1 room, 2 adults
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