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07/05/2017 08/05/2017
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    Barcelo Maya Palace

    Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$76 US$364US$288View Deal
    US$298View Deal
    US$355View Deal
    Traveller (5447)
    Pool & Beach (1542)
    Room & Suite (624)
    Barcelo Maya Caribe
    2,996 reviews
    #13 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Tropical
    4,179 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    2,910 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Paradisus Playa Del Carmen La Esmeralda
    6,607 reviews
    #33 of 213 hotels in Playa del Carmen
     
    Overview

    • Excellent61%
    • Very good23%
    • Average9%
    • Poor3%
    • Terrible2%
    Travellers talk about
    “fish” (483 reviews)
    “club premium” (233 reviews)
    Free Parking
    Breakfast included
    Pool
    Beachfront
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    Free Internet
    4.5 Star Hotel
    All hotel details
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    Barcelo Maya Caribe
    2,996 reviews
    #13 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Tropical
    4,179 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    2,910 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Paradisus Playa Del Carmen La Esmeralda
    6,607 reviews
    #33 of 213 hotels in Playa del Carmen
     
    Rooms
    7 May8 May
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (5,728)
    Traveller rating
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    1 - 5 of 5,728 reviews

    Reviewed yesterday

    My family just spent a great week here. Prior to leaving, I read numerous reviews and was worried when I saw many repeatedly negative points regarding basic rules of hospitality such as the check-in process & à la carte restaurant reservations but our experience was...More

    1  Thank Erica L
    Reviewed yesterday

    Although this is a lovely resort with nice clean rooms, very friendly and helpful staff, great pools and beach, and beautiful impeccably kept grounds be prepared for long waits to check in and out, and for guest services to make reservations for a la carte...More

    Thank sharon_dersch
    Reviewed 2 days ago

    We traveled to this hotel as a family of three, the second week of April for 9 days. We met up with some friends as well later in the week. Although our experience was mostly positive and a great time was had by everyone, especially...More

    2  Thank Alisa S
    Reviewed 2 days ago via mobile
    Google Translation

    Es mi hotel preferido, me encanta que sea grande y que tenga varias actividades. La comida es buena y las...More

    Thank Orphiux
    Reviewed 2 days ago via mobile

    Overall the resort is clean and staff is friendly. An additional fee for wifi is crazy! This should not occur at a top tier all inclusive. French and Italian restaurants were excellent! The towel cards are silly, why?

    Thank G L
    Barcelo Maya Caribe
    2,996 reviews
    #13 of 17 hotels in Puerto Aventuras
     
    Barcelo Maya Tropical
    4,179 reviews
    #7 of 17 hotels in Puerto Aventuras
     
    Grand Velas Riviera Maya
    2,910 reviews
    #2 of 213 hotels in Playa del Carmen
     
    Paradisus Playa Del Carmen La Esmeralda
    6,607 reviews
    #33 of 213 hotels in Playa del Carmen
     
    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Free Internet
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Details
    • Price range
    • US$251 - US$531 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Family Hotel in Puerto Aventuras
    • #3 Business Hotel in Puerto Aventuras
    • #4 Romantic Hotel in Puerto Aventuras
    • #5 On the Beach Hotel in Puerto Aventuras
    • #5 Top resorts Hotel in Puerto Aventuras
    • #5 Luxury Hotel in Puerto Aventuras
    • #6 Spa Hotel in Puerto Aventuras
    Photos
    Traveller (5447)
    Pool & Beach (1542)
    Room & Suite (624)
    Dining (572)
    Nearby
    Nearby Hotels
    Barcelo Maya Caribe
    2,996 reviews
    .44 km away
     
    Barcelo Maya Colonial
    5,367 reviews
    .06 km away
     
    Barcelo Maya Tropical
    4,179 reviews
    .10 km away
     
    Bel Air Collection Xpu Ha Riviera Maya
    2,451 reviews
    1.18 km away
     
    Nearby Restaurants
    Jessie Gelato
    317 reviews
    2.06 km away
    Cafe Ole
    488 reviews
    2.05 km away
    Royal Grill
    59 reviews
    2.20 km away
    Terrace Tapas Lounge & Bar
    61 reviews
    2.14 km away
    Nearby Attractions
    Dolphinaris Barcelo
    646 reviews
    .35 km away
    Cenote Jardin del Eden
    239 reviews
    1.51 km away
    Dressel Divers
    356 reviews
    .38 km away
    Flyin Fish
    52 reviews
    1.60 km away
    Questions & AnswersAsk a question
    Kjtrdlnp
    How many a la carte reservations can we make if we are at the Palace for 8 nights in a non-premium room? What about a 7-night stay? Thanks
    24 April 2017|
    Answer
    Response from rnmn528 | Reviewed this property |
    All Palace guests have unlimited a la cartes. You may make one for each night of your stay, depending upon availability. We always go there at the slow times of mid-April and early November and have no trouble booking... More
    0
    Votes
    ScooterStar
    Hi! My trip to vacation at your destination is June 21 - 27. Do I need to make advanced reservations for the 3, from what I read, outstanding restaurants?
    23 April 2017|
    Answer Show all 4 answers
    Response from BETTY4610 | Reviewed this property |
    `Yes...you have to be on-site to make reservations. Do it early, as timre slots fill fast.
    0
    Votes
    MIRIAMELIZABETH
    Como esta el problema del sargazo en este momento y que se prevee para el proximo mes
    23 April 2017|
    Answer Show all 2 answers
    Response from Braigo | Reviewed this property |
    Hola buenas noches. Hace 14 dias era minimo. Muy bien la playa
    1
    Vote
    Google Translation
    Room Tips
    "Club premium ocean front suite on a third floor is a good choice, although expensive. Premium rooms have..."
    Read review
    "Ask for room near lobby/beach or be ready to walk - a lot!"
    Read review
    "Families should ensure they check the capacity of their room"
    Read review
    "we were right by the laundry...but never heard a thing!"
    Read review