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04/06/2017 05/06/2017
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    Barcelo Maya Palace

    Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico
    Hotel website
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    Best prices for your stay
    04/06/2017 05/06/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$379
          US$267
          Great Deal
          US$277
          US$330
          Traveller (5550)
          Pool & Beach (1557)
          Room & Suite (625)
          Barcelo Maya Caribe
          3,108 reviews
          #12 of 17 hotels in Puerto Aventuras
           
          Barcelo Maya Tropical
          4,297 reviews
          #7 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,985 reviews
          #3 of 214 hotels in Playa del Carmen
           
          Paradisus Playa Del Carmen La Esmeralda
          6,739 reviews
          #33 of 214 hotels in Playa del Carmen
           
          Overview
          • Excellent61%
          • Very good23%
          • Average9%
          • Poor3%
          • Terrible2%
          Travellers talk about
          “fish” (489 reviews)
          “club premium” (234 reviews)
          Free Internet
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Water Park
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Babysitting
          Private Balcony
          4.5 Star Hotel
          All hotel details
          Barcelo Maya Caribe
          3,108 reviews
          #12 of 17 hotels in Puerto Aventuras
           
          Barcelo Maya Tropical
          4,297 reviews
          #7 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,985 reviews
          #3 of 214 hotels in Playa del Carmen
           
          Paradisus Playa Del Carmen La Esmeralda
          6,739 reviews
          #33 of 214 hotels in Playa del Carmen
           
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          Rooms
          4 Jun5 Jun
          |
          1 room, 2 adults, 0 children
          Standard Room

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          Traveller rating
          Traveller type
          Time of year
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          Reviewed 2 days ago

          The hotel is great, the rooms are nice and clean. Pools and beach are excellent. The food is just o.k, defently not a highlight of our trip. for the most part the staff are great. We don't drink a lot and was frustrated when the...More

          Review collected in partnership with Barcelo Hotels & Resorts
          Helpful?1  
          Reviewed 2 days ago via mobile

          The staff at the Barcy was amazing the kids had a blast. Karla, Faby and most of all Aurora were the best! Our kids (8) total with the group had an amazing time! The kids were in and out each day and asked to come...More

          Helpful?
          Reviewed 2 days ago

          My first encounter with the Barcelo Maya Palace was enough for me to never want to go back again. EVER. Here's why: Section 1: Reservations - We made our reservations about a month ago at the Barcelo Maya Colonial(As it is closer to everything) but...More

          Helpful?6  
          Reviewed 2 days ago

          Great resort with poor management at the front desk. The resorts, ocean beach, restaurants and bars service, pools, rooms were great, exceeding our expectation. But to stay about 2 hours in the front desk for check-in (the line was just about 6 people in the...More

          Review collected in partnership with Barcelo Hotels & Resorts
          Helpful?4  
          Reviewed 2 days ago

          Beautiful beach,piers where you can feed and swim with those fish is a lot of fun,but hotel it self? I'm saying you can go there one time for sure,because a lot of people like it and many people don't,but one time you defenetely can go,in...More

          Review collected in partnership with Barcelo Hotels & Resorts
          Helpful?1  
          Barcelo Maya Caribe
          3,108 reviews
          #12 of 17 hotels in Puerto Aventuras
           
          Barcelo Maya Tropical
          4,297 reviews
          #7 of 17 hotels in Puerto Aventuras
           
          Grand Velas Riviera Maya
          2,985 reviews
          #3 of 214 hotels in Playa del Carmen
           
          Paradisus Playa Del Carmen La Esmeralda
          6,739 reviews
          #33 of 214 hotels in Playa del Carmen
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Room Service
          • Restaurant
          • Beachfront
          • Free Parking
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Free Internet
          • Hotel Amenities
          • Business Centre with Internet Access
          • Room Service
          • Free Parking
          • Children Activities (Kid / Family Friendly)
          • Breakfast included
          • Shuttle Bus Service
          • Airport Transportation
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Refrigerator in room
          • Minibar
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Bar/Lounge
          • Spa
          • Hot Tub
          • Tennis Court
          Details
          • Price range
          • US$243 - US$553 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #2 Family Hotel in Puerto Aventuras
          • #3 Business Hotel in Puerto Aventuras
          • #4 Romantic Hotel in Puerto Aventuras
          • #5 Luxury Hotel in Puerto Aventuras
          • #5 On the Beach Hotel in Puerto Aventuras
          • #5 Top resorts Hotel in Puerto Aventuras
          • #6 Spa Hotel in Puerto Aventuras
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms ,
          • Smoking rooms available ,
          • Accessible rooms
          • Number of rooms
          • 756
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Barcelo, Orbitz, Hotels.com, Hotwire, Cheap Tickets, TravelUp, Cancelon, Priceline, Evoline ltd, TripOnline SA, getaroom.com and Hotel.de so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Puerto Aventuras
          • Also Known As
          • Barcelo Maya Palace Deluxe Hotel Puerto Aventuras ,
          • Barcelo Puerto Aventuras ,
          • Barcelo Hotel Puerto Aventuras ,
          • Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
          Add Photo Photos
          Traveller (5550)
          Pool & Beach (1557)
          Room & Suite (625)
          Dining (573)
          Hotel & Grounds (3124)
          Family and Play Areas (118)
          Bathroom (79)
          Business Centre & Event Rooms (32)
          Nearby
          Barcelo Maya Caribe
          3,108 reviews
          .44 km away
           
          Barcelo Maya Colonial
          5,520 reviews
          .06 km away
           
          Barcelo Maya Tropical
          4,297 reviews
          .10 km away
           
          Bel Air Collection Xpu Ha Riviera Maya
          2,573 reviews
          1.18 km away
           
          Nearby Restaurants
          Jessie Gelato
          320 reviews
          2.06 km away
          Royal Grill
          67 reviews
          2.20 km away
          Terrace Tapas Lounge & Bar
          65 reviews
          2.14 km away
          Cafe Ole
          494 reviews
          2.05 km away
          Nearby Attractions
          Dolphinaris Barcelo
          663 reviews
          .35 km away
          Cenote Jardin del Eden
          252 reviews
          1.51 km away
          Dressel Divers
          363 reviews
          .38 km away
          Flyin Fish
          54 reviews
          1.60 km away
          Questions & AnswersAsk a question
          reginaleigh
          Is it necessary to ride a shuttle to the beach? How long of a walk?
          25 May 2017|
          Answer
          Response from Patty F | Reviewed this property |
          Nope! No shuttle. The beach is steps away from the pools.
          1
          Vote
          Heather A
          Has anyone had issues having their credit card on file there? I know it is required for charges to your room. What about excursions? I'm concerned about unauthorized charges in a foreign country. We also have a balance to pay since only 1/2 our bill was prepaid in order to book the room. I was later informed (when I went to pay the remainder off) that I would need to pay upon arrival in the local currency - which I'm not happy about had I known I would of paid it all at once. Any suggestions or tips?
          25 May 2017|
          Answer Show all 3 answers
          Response from Lisa M | Reviewed this property |
          From our experience, you don't pay in the local currency. every statement shows pesos , but you are charged in the American dollar.
          1
          Vote
          M W
          Hello! Can anyone tell me if the Barcelo Palace has poolside waiters/waitresses? I ask because we stayed at the Barcelo Palace in Punta Cana and they did not have them. That was the first time we have ever been to a resort that didn't have servers at the pool so you had to go to the pool bars to get a drink every time. First world problems...Ha Ha! Thanks!
          24 May 2017|
          Answer Show all 5 answers
          Response from HBarcelo-Maya-Palace | Property representative |
          Dear Guest, Yes we do have pool waitress at the pool side who can gladly bring you drinks while you enjoy the beautiful facilities. Best Regards, The Management
          0
          Votes
          Google Translation
          Room Tips
          "Ask for a room between 8000-8099 as it is closer to everything."
          Read review
          "Ocean View Suite had an incredible view"
          Read review
          "Ask for ground floor, upgrade to pool or ocean view for shorter walk to activities/food"
          Read review
          "ask for an ocean view room and you will be very close to the beach"
          Read review
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