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Barcelo Maya Palace

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5,315 Reviews from our TripAdvisor Community

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Showing 3,481: English reviews
Saint Louis, Missouri
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

This resort was very clean,great food,and very relaxing. This was one of the best places that we have stayed at. A Lot of different restaurants and things to do during the day and evening. Food was outstanding

Helpful?
Thank 10Rick155
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear 10Rick155 First and foremost we would like to thank you for the praising review you shared following your recent visit to our XXX hotel and are delighted to read that we were able to match your expectations. Best Regards The Managment More 

Littleton, Colorado
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago NEW

Overall and on the balance, the resort was a good choice for our family of five and we had a good week. Mega resorts are typically not my style but since we had teenagers (14, 15 and 18), it made the most sense with all the activities available (and all the buffets!). Property: The property was extremely clean -- area's... More 

Helpful?
1 Thank krprlschoon
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear krprlschoon We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Maya Palace hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Thank you for the great feedback of your recent holiday experience at our Barceló... More 

Bonney Lake, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Our family of 10 visited the Barceló Maya Palace over Thanksgiving 2016. The rooms were extremely large, with a beautiful spacious bathroom, and the veranda was very comfortable. The pools were spectacular, and the ala carte restaurants meals were beautifully presented, delicious and the wait staff was superb. The pool staff was great, the front desk clerks were helpful. The... More 

Helpful?
Thank sue2245
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear sue2245 We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló XXX was an enjoyable one. We continuously strive... More 

Montreal, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

We return regularly to the Barcela Maya Resort and again we enjoyed extraordinary food and service at the Mirador Buffet of the Barcelo Maya Palace. Chef Julio Reyes and his team prepare excellent buffet with extraordinary variety and quality. Special thanks to Senoras Zindysabel, Josefina, Violeta and Senor Rafael, who provide special attention and make sure everything is perfect. The... More 

Helpful?
Thank diane_yves
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear diane_yves Thank you very much for sharing this great review of your recent stay at Barceló Maya Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service... More 

South Padre Island, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 week ago via mobile

The resort is very nice and the staff was very helpful, except in a few instances. There is everything you need or want there. Lots of kids activities. We enjoyed our stay. Below are a few things to know: 1. Be prepared to walk. The resort is huge and nothing is close. I think we averaged 15k steps a day.... More 

Helpful?
1 Thank pjmcnulty
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear pjmcnulty Thank you for making our Barceló XXX your choice hotel on this occasion and for your very kind recommendation to the travel community, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Best Regards The Managment More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

The view is breathtaking when you walking in, everybody was extremely accommodating from the front desk all the way to the pool service. Definitely book this trip! The food was great, manny was awesome and we will definitely be coming back!

Helpful?
1 Thank Greg D
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Greg D Thank you very much for sharing this great review of your recent stay at Barceló Maya Palace. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of... More 

1 review
Reviewed 1 week ago via mobile

A fun place for the whole family. We have a 4 year old and 1 year old and we did not run out of activities at the resort. Very nice and friendly service from all the staff. The restaurants are full of different choices for eating.

Helpful?
Thank Muhammad Chris L
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Muhammad Chris L Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Best Regards The Managment More 

1 review
Reviewed 1 week ago via mobile

The hotel is very nice,and there is lots of stuff to do. You can go anywhere you want. There is a nice mall were you can go bowling and other things.there are nice beaches nice basketball ball court and very nice people.

Helpful?
Thank Sebastian Z
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Sebastian Z Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. We hope for your next visit, Best Regards The Managment More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Fabulous resort, right next to the ocean. The entertainment team, Carlos, Metz and Manu, do a great job with constant kid-friendly activities throughout the day. We look forward to our next trip here!

Helpful?
1 Thank SFarqs
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear SFAarqs First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We hope for a next visit, Best Regards The Managment More 

2 reviews
Reviewed 1 week ago via mobile

We had a fabulous time and the service was outstanding...we had a ocean front Jr. suite and the view of the pool and the ocean was top notch. The restaurants and the buffets were way better than we expected for an all inclusive, we highly recommend the French brasserie. A big shout out to our favorite employee Ms. Maria Palomino... More 

Helpful?
Thank lauriestoops
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear lauriestoops Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Best Regards The Managment More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Carretera a Chetumal, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $396 - $974 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Booking.com, Barcelo, Orbitz, Priceline, Odigeo, Cheap Tickets and Jetsetter so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
670 questions
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Questions? Get answers from Barcelo Maya Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room the 8000 range for easy access to lobby , pool, and beach”
 of 5 bubbles tripexperience1999, 29 Nov 2016 | Read review
“The Palace was nicer than the other properties onsite, but you did get to occupy a few more restaurants down on the palace end.”
 of 5 bubbles 729bethk, 28 Nov 2016 | Read review
“Michoacan building is probably the best location its near the main pool and a kid friendly area.”
 of 5 bubbles 660cathieb, 28 Nov 2016 | Read review
“Al-a-cart Restaurants require a reservation & long pants/collared shirt and close toe shoes for men.”
 of 5 bubbles SM_McKnight, 28 Nov 2016 | Read review
“you gotta get room closer to the pool or you will be doing lotsa walking”
 of 5 bubbles beckeboo, 22 Nov 2016 | Read review
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