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Barcelo Maya Palace

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5,609 Reviews from our TripAdvisor Community

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Showing 3,692: English reviews
Reviewed 15 August 2015

We heard that Barcelo Maya Palace Deluxe was amazing, but it more than lived up to it's hype when we stayed there. It is the cleanest resort I have ever stayed at and the staff was wonderful and fun. Ricardo and Carlos were our favorite! We spoke with other travelers who stayed at different resorts and by far, Barcelo was...

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2Thank Megan P
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Megan P, We are pleased to hear that your stay at Barcelo Maya Palace Deluxe was thoroughly enjoyable for you and your family. We appreciate your choice and the time it took to let us know your comments, which undoubtedly help us to improve day by day. It will be a pleasure to welcome you to this house, I...

Edison, New Jersey
Reviewed 14 August 2015

FOOD & RESTAURANT This is our first time to this resort (3rd time to Mexico) The resort is perfect for families with kids (would not recommend if you don't go with kids). It was 13 of us and it was very hard to get reservations to the restaurants they won't sit too many people in one table together, the guest...

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2Thank KTV77
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. KTV778. I have carefully read all your comments and first of all I want to thanks the time you took to write all your good and no good experiences and it is a pleasure to know that your holiday with us was amazing It is important for us to know your feedback thanks to them makes us constantly...

Reviewed 14 August 2015 via mobile

We stayed at the Barcelo Maya Palace Deluxe for 10 days and had a blast! We have two little ones (2 years old and a 4 years old) who enjoyed the kids pool area. The main pool is AMAZING!!! You also have access to an adult only pool if you want some quiet time (may require to book a Club...

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3Thank Sara O
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. Sara O, We want to express our gratitude for the honor you gave us for staying at Barcelo Maya Palace Deluxe during your vacations. Your positive review and kind words make us feel proud of the hard work we are doing to reach our guests satisfaction. We look forward to welcome and surprise you once again at your...

Wisconsin
Reviewed 14 August 2015

This was our third trip to the Barcelo Maya Palace Deluxe. This time we had a party of 8. We chose Club Premium rooms (it is nice to have the CP lounge for check-in, concierge help, computer use, snacks, etc) and were in the Oaxaca building which was perfect as we prefer to be closer to the ocean. One thing...

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2Thank wiginn
HBarcelo-Maya-Palace, Director General at Barcelo Maya Palace, responded to this review

Dear Ms. wiginn. I appreciate you taking the time to send us your comments and first of all I want to thanks the time you took to write all your good experiences and it is a pleasure to know that your holiday with us was amazing. But also we were happy to know that you enjoyed some of our services...

Mexico City, Mexico
Reviewed 13 August 2015 via mobile

The Barcelo Maya Palace Deluxe, it's an amazing, luxurious hotel with incredible restaurants and beaches, it's really close to Xcaret, and Tulum, places where you can enjoy of Mayan historical ruins an nature. This is a unique place in the world, which you have to enjoy in the right hotel, and The Barcelo is the best place to do so.

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Thank Santiago_Castro
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review
Google Translation

Estimado Sr. Santiago_Castro, Nos complace saber que su estancia en Barcelo Maya Palace Deluxe se convirtió en un recuerdo que...

Denver, Colorado
Reviewed 13 August 2015

This was our 5th trip to the Palace and it was great. We decided to try club premium this year, which was nice. At the time when I booked, the upgrade was not that much more so that made it worth it to us. It was nice to go to the lounge every night for a cocktail on ice, a...

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6Thank Kassi H
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. Kassi H, First, let me thank you for choosing Barcelo Maya Palace Deluxe to enjoy the beauties of the Riviera Maya. Also thanks for letting us know your comments, which help us to improve in all areas and motivate us to continue in our efforts to increase the level of service until achieve the total satisfaction of you,...

Bucharest, Romania
Reviewed 13 August 2015

we stayed at this hotel in second half of May 2014 and we had a wonderful time. The rooms are big and spotless clean and there were plenty of sunbeds at the beach & pool any time of the day. The resort is huge but very well kept, AC was doing a great job in less than 5 mins the...

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2Thank Mihaela N
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. Mihaela N, First of all, Thanks for staying at the Barcelo Maya Palace Deluxe to enjoy the wonderful Riviera Maya We also appreciate the time you took to share your comments since that help us to keep working hard until we reach our goal, our guests satisfaction. We look forward to welcoming you soon at our Paradise! Sincerely,...

Reviewed 13 August 2015 via mobile

We had an excellent experience. I had my wife and our five children with me and my wife's sister's family as well. I had previously stayed at the Barceló with my wife and liked it enough to come back with the kids. The resort is south of Playa Del Carmen and north of Tulum. Great location on the riviera. Food...

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2Thank Kary B
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Kary B, Thanks for joining us at the Barcelo Maya Palace Deluxe to enjoy the Riviera Maya and its breathtaking views and the wonderful culture. We know how important your time away from the daily routine is for you. That's why we appreciate the time you took to express your comments and let me inform you that we are...

Springfield, Missouri
Reviewed 13 August 2015 via mobile

We really liked almost everything the resort had to offer with good reefs for snorkeling right off the beach, good food, and clean. The only real downfall was the beds and day beds in our suites as they were incredible firm...it felt like sleep on the floor with just a blanket for cushion...we were almost relieved when we left so...

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1Thank Ryan F
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mr. Ryan F, We want to thank you since you visited Barcelo Maya Palace Deluxe to enjoy the beautiful Riviera Maya and the Mexican Caribbean. Our goal is to exceed our guests' expectations at every opportunity. In that regard, I appreciate your feedback about your stay and we are more than pleased to know that you had a fantastic...

New York
Reviewed 13 August 2015 via mobile

I visited Barcelo maya palace deluxe 7/31-8/6/15. Check in was quick. Room was beautiful. Close to pool. My kids loved the big pools, and pirate island 10 dollars extra per person with coupon. Food was pretty good. Breakfast was okay. Lunch was good. Dinner especially French restaurant was excellent. WIFI was 45 dollars for whole week. Service was not as...

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2Thank NewYorkSylvia
HBarcelo-Maya-Palace, Director de Recepción at Barcelo Maya Palace, responded to this review

Dear Mrs. NewYorkSylvia, Foremost, thank you for staying with us during your trip to Riviera Maya It is a delight to know that our hard work fulfilled your expectations and needs and that you had an amazing experience that will last forever. Thank you for your time and for being part of this marvelous adventure called Barcelo Maya Palace Deluxe...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $390 - $786 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Hotels.com, Barcelo, Expedia, Booking.com, Cheap Tickets, Travelocity, Despegar.com and Jetsetter so you can book your Barcelo Maya Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#6 On the Beach Hotel in Puerto Aventuras
#6 Luxury Hotel in Puerto Aventuras
#6 Top resorts Hotel in Puerto Aventuras
#7 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
761 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check your room out and change it if necessary.”
 of 5 bubbles BunniBarrington, 21 Mar 2017 | Read review
“Never had a bad room. Lot of walking . Huge resort. If you have major mobility issues this is not for you”
 of 5 bubbles kmcaulay, 19 Mar 2017 | Read review
“Choose the Michoachan building with first floor room (limited elevators)”
 of 5 bubbles 725nishantp, 18 Mar 2017 | Read review
“Ask for close to pools/beach, you may have to "get on a list and come back tomorrow to check". If you are persistent, you may get moved.”
 of 5 bubbles B321C, 18 Mar 2017 | Read review
“Oaxaca building 3rd floor is quiet but still has easy access to everything.”
 of 5 bubbles 886anniel, 16 Mar 2017 | Read review
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