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Barcelo Maya Palace

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5,723 Reviews from our TripAdvisor Community

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Showing 3,791: English reviews
louisville, kentucky
Reviewed 19 October 2015 via mobile

Just returned from Barcelo Palace. We ate at the French Restaurant two times, Fish Restaurant three times, and the Brazilian Restaurant two times. All wonderful. Husband had lobster many times. No surcharge for the lobster. Enjoyed the beautiful massive pool at the Palace. Loved the swim up bar. Great service. Lots of walking. Reached my 10,000 steps everyday. They have...

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Thank mamaroth57
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, We make every effort to provide spectacular service in a stunning location, and hope that your memories of your trip ultimately reflect the relaxation and luxury you experienced throughout your stay. Thank you for taking the time to write us! See you soon! The Management

Calgary, Canada
Reviewed 19 October 2015

Very safe place, Kids had a blast. We are coming next Year for sure. Only thing I would improve is the Wi-Fi ( very weak and it is not thru whole resort) Food was very good, and stuff was always very friendly. In Restaurants only bottled water was poured in Jugs and served. We enjoyed all activities on beach and...

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Thank JakeVolasevic
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mr. Calgary, We appreciate you taking the time to send us your comments and we are pleased to know you had a very enjoyable holiday in this place, It is noteworthy that such comments greatly encouraged to all the staff who makes every effort to obtain the satisfaction of all our guests. We will let know to Johnathan your...

Reviewed 19 October 2015

Our room was smelly due to the mildew growing in the bathroom shower stall. :-( We even switched rooms and it was still there. Initially we thought the brown coloring in the shower room was part of the decor... NOPE . Mildew. It was clear they have not scrubbed those walls in some time. The bed mattress was wrapped in...

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1Thank Trevor P
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mr. Trevor, I have carefully read all your comments and first of all I want to thanks the time you took to write all your good and no good experiences. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve....

Wellington, United Kingdom
Reviewed 19 October 2015

We have just returned from our third visit to the Barceló, this year we stayed in the Palace, We were upgraded to a pool view room, everybody works so hard to keep this hotel and the grounds looking immaculate, We spent some of our time at the pool side bar in the tropical, We found one of our favourite barman...

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Thank kevmillett
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mr. Millett, Thank you for your visit and for your positive review. We are happy to know that you had a great experience. We are aware that our staff members are our most valuable asset; we will personally praise Sergio and Jose for leaving such a good impression with you. See you soon! Best regards, The Management

Melbourne, Australia
Reviewed 16 October 2015 via mobile

We stayed 7 nights at the Palace and enjoyed it greatly. The food and bars as all inclusive were fantastic. During Mexico's National Independence Day, the hotel organised a celebration in the main plaza which included games and entertainment for the kids and family. Lots of toasting with "Mexican Water" aka Tequila and loudly proclaim actions of "Viva Mexico"

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4Thank Rod W
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mr. Rod, It is our great pleasure to know that you enjoyed your vacations and also enjoyed our Barceló Gourmet Festival during the mexican parties! It will be our honor to host you and your family again. Best regards, The Management

Los Angeles, California
Reviewed 16 October 2015

Most likely will return. Only encountered 2 issues, wifi working too slow and the air condition in our room didnt work well, 3 different service calls placed and it still didnt work .. My daughter enjoyed the dolphin encounter, water bikes and kayaks.. If you plan on doing dinner reservations men take pants or they will not let you in....

Review collected in partnership with this hotel
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1Thank ramirezfam2002
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mr. Ramírez, We apologize for any inconvenience about the air conditioner in your room. We will take care of it with our staff involved on satisfaction to our guests. Thank you for taking the time to write us and we really hope to host you and your family again and show you the new services at the Hotel. Best...

Crescent City, California
Reviewed 16 October 2015

We had an amazing time at Barcelo the place is beautiful !!! Food excellent !!! The staff is the best !!! Can't wait to go back !!! I would rate this place a 10 out of 10. Very clean !! Very relaxing and top service and excellent food

Review collected in partnership with this hotel
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Thank mitchell807
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mrs. Mitchell, Thank you very much for your kindly words!! we are very happy to know you enjoyed your vacations. It will be our pleasure to host you again and show you the new services that Barceló is preparing to all our guests. Best regards, The Management

Bloomington, Illinois
Reviewed 15 October 2015

There are many good thinks to mention about this hotels, but I will mention the best and a couple of cons. PRO -Staff on buffets, restaurants and bars are awesome -Foods on buffets and restaurants are really good -Hotel views and beach are beautiful -24/7 Bar Open in front of the lobby CONS -Beds are kind of Hard, but you...

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2Thank CesarNieto
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mr. Cesar, Thank you very much for your comments. The staff will be very happy to know you enjoyed your vacations. We are in process of changing the mattress in our romos, so the next time you visit us we hope you sleep better! Let us comment that we have available free wifi in our Maya Mall from 10...

Racine, Wisconsin
Reviewed 15 October 2015 via mobile

Best trip ever! Beautiful resort! Pristine beach! Staff was friendly! Stayed at the palace. Booked ocean front club premium received a free upgrade to a corner sweet! Felt like royalty! Room was more than we ever expected. The view of the pools zed thocran from our three sliding doors was worth every penny! Loved the adult pool. Larger pool could...

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2Thank gamblegirl08
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Guest, Every time I read these comments I feel very fortunate to know that the effort made by a large number of people is reflected in the happiness of our guests as you and your family, thank you to share your experiences. Best regards, The Management

Pittsburgh, Pennsylvania, United States
Reviewed 14 October 2015

We traveled to resort for a weekend to meet with the wedding planner, Lillian, before our February 26th wedding. Rooms - We stayed in room 8222. It was about a 7 minute walk from the lobby and behind the adult pool. The room itself was beautiful. The bathroom was spacious and nicely designed. The beds are TERRIBLE. The sheets are...

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6Thank Karoline R
HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review

Dear Mrs. Karoline, Thank you for taking the time to write your review at Tripadvisor. It is very important to us to follow our guests suggestions in order to improve our services. We regret the lack of service during your stay; we are sure that if you let us know through guest service any request we will take it in...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Barcelo Maya Palace

Address: Carretera Chetumal-Puerto Juarez km 266.3 | Xpu Ha, Puerto Aventuras 77750, Mexico (Formerly Barcelo Maya Palace Deluxe)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $351 - $746 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Maya Palace 4.5*
Number of rooms: 756
Reservation Options:
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Also Known As:
Barcelo Maya Palace Deluxe Hotel Puerto Aventuras
Barcelo Puerto Aventuras
Barcelo Hotel Puerto Aventuras
Barcelo Maya Palace Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Puerto Aventuras
#3 Business Hotel in Puerto Aventuras
#4 Romantic Hotel in Puerto Aventuras
#5 On the Beach Hotel in Puerto Aventuras
#5 Luxury Hotel in Puerto Aventuras
#5 Top resorts Hotel in Puerto Aventuras
#6 Spa Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Maya Palace staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room near lobby/beach or be ready to walk - a lot!”
sciroccokid, 22 Apr 2017 | Read review
“Families should ensure they check the capacity of their room”
NormaStit, 20 Apr 2017 | Read review
“we were right by the laundry...but never heard a thing!”
dandpras, 15 Apr 2017 | Read review
“Our room 8000's was such a long walk from the lobby and we're fit! be careful if you have older guests, or less mobile.”
familyoffivemadness, 11 Apr 2017 | Read review
“Look else where. Poor excuse for a resort!”
NeedInfo91367, 11 Apr 2017 | Read review
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