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Catalonia Yucatan Beach

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Catalonia Yucatan Beach
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1,804 Reviews from our TripAdvisor Community

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There are newer reviews for Catalonia Yucatan Beach
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Showing 1,336: English reviews
Balatonfured, Hungary
Reviewed 2 weeks ago

When I arrived I thought I was in paradise!!! However we traveled as a family and the safe was totally inadequate for our needs. I left my camera in my bedside cabinet and when I returned it was gone. My gripe with this hotel is there total lack of professionalism when I tried to explain that people have a lot...

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Helpful?
Thank dafyddedavaies
Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Guest, We apologize for the concerns you shared. Your review gives us the opportunity to correct any deficiencies we may have in our service. We believe that your review is the key to the continuing process of improvement, which is why we have shared your comments with the departments involved, in order to take the corrective measures. We hope...

Chesterfield
Reviewed 2 weeks ago

This is the only hotel 've ever stayed at where every guest seemed to be enjoying it !! Normally every holiday has a couple of 'professional whingers' who complain about nothing but I heard nobody say anything but good stuff . The hotel has two lobbies . We were in the quieter Yucatan Beach side . Our double room was...

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Helpful?
4Thank Starchild186868
Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Guest, On behalf of the Staff and Management of our Resort, we would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. We'll be waiting for you for your next trip, it will be...

Reviewed 2 weeks ago via mobile

Had an amazing time staying here. Would highly recommend to anyone looking for top notch customer service. Went with a group of friends, we felt safe and were well looked after. The hotel has loads of enjoyable facilities, the theatre being my favourite! Majority of the staff had good use of English language. Great location easy to travel to and...

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Helpful?
6Thank Anon-Screen-name
Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Anon, Our warmest thanks for your fantastic and kind comment, we are very grateful to hear that you had a pleasant and gratifying experience with us. Be assured we will share your motivating words with our team and they will certainly be proud to know they assisted in making your vacation truly memorable. We'll be waiting for you for...

UK
Reviewed 2 weeks ago

Negatives: Checking in wasn't a great experience as it took 40 mins!!! We were offered a welcome drink which was nice but couldn't have another drink until we had checked in and had a wrist band!!! Avoid room 4104 - very dated room and the most wonky bed I've ever slept in. I should have asked to change looking back....

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Helpful?
7Thank UK-Leic
Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Guest, On behalf of the Staff and Management of our Resort, we would like to thank the time you are taking to share your feedback. We are very grateful to hear that you had a good experience with us and that you enjoyed the services and facilities. We'll be waiting for you for your next trip, it will be...

england
Reviewed 2 weeks ago via mobile

We have just returned from a lovely week at the resort we couldn't have asked for a better hotel our rooms were cleaned daily the staff were great especially the bar guys at the tequila bar and Armando our fun holiday rep/entertainer the food was really nice at the buffet Japanese and Italian we couldn't fault it we had a...

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Helpful?
5Thank nicniclondon
Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Nic, Thank you for taking the time to post your feedback about your vacation at our Resort. It is nice to know that you had a spectacular trip and that you enjoyed our facilities and services. The best compliment that our team can get is your recommendation, be assured that we will share with them your kind comments. We...

Toronto
Reviewed 3 weeks ago

We booked an Oceanfront room as it was our honeymoon. The room was nothing special but well located for getting to the beach and restaurants.There were two balconies.The Oceanfront one was roomy and overlooked the Pure chill out bar. All the staff we encountered were friendly and helpful. They went out of their way to make sure we were enjoying...

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Helpful?
4Thank csanelli
Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Guest, What a fabulous review! We really appreciated your glowing compliments regarding our Resort. We are very grateful to hear that you had a pleasant and gratifying experience with us and that you enjoyed the services and facilities. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again....

North Bay On.
Reviewed 3 weeks ago

I can't believe the other reviews I have just read, it sounds like we stayed at a totally different place!! The service was the worst I have EVER seen. We were 9 days without a phone that worked and that was after telling at least 6 of them plus the front desk. Every day there was something not done in...

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Helpful?
4Thank chico1862
Qualicum Beach, Canada
Reviewed 3 weeks ago

Had a great time there. The shows were just super, good food with lots of choices, room very clean and comfortable. The only complaint we had was that they still allow people to smoke in the area between the theatre and bar which is inside. Separate non-smoking areas would be nice for the outside bars. Everything is kept clean and...

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Helpful?
6Thank cashansen
Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Guest, Our warmest thanks for your fantastic and kind comment, we are very grateful to hear that you had a pleasant and gratifying experience with us. Be assured we will share your motivating words with our team and they will certainly be proud to know they assisted in making your vacation truly memorable. We'll be waiting for you for...

Gloucestershire, United Kingdom
Reviewed 4 weeks ago

This was our best family holiday ever, entertainment was brilliant, staff amazing all polite and helpful......Ana, Armando, Jesus, Javier, Omar and Karina we love you xxx grounds are well kept, rooms very clean, food good variety, steak restaurant the best by far. Pool very clean.....was nice to see a staff member cleaning the sides every day with a scoured pad....

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Helpful?
7Thank KellyannSoper1
Enrico R, Director General at Catalonia Yucatan Beach, responded to this review

Dear Kelly, What a fabulous review! We really appreciated your glowing compliments regarding our Resort. We are very grateful to hear that you had a pleasant and gratifying experience with us and that you enjoyed the services and facilities. We'll be waiting for you for your next trip, it will be our pleasure to welcome and pamper you once again....

Courtenay, Canada
Reviewed 4 weeks ago

First of all I would like to say, we are returning guests and loved our stay 2 years ago. After a long day of travelling we were checked in and had assistance with our luggage to our room. Long story short. In our haste to get a drink and dinner. I left my purse on the desk. Two hours later...

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Helpful?
17Thank snow0598

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Room Service
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The 4 star Catalonia Yucatan Beach Resort & Spa is located in the heart of the Riviera Maya, on the private estate of Puerto Aventuras. Located on the beautiful Mexican Caribbean coast, this resort is directly on the beach and offers a comfortable and peaceful atmosphere, perfect for a relaxing break. This mystical area boasts many Mayan archaeological ruins that include Chichen Itza, Tulum and Tikal as well as the natural attractions of Xel-Ha, Cozumel and Xcaret. ... more   less 

Additional Information about Catalonia Yucatan Beach

Address: Av. Xcacel Lote 1 Plano 2 MZ, Puerto Aventuras 77783, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Aventuras
Price Range: $239 - $724 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Catalonia Yucatan Beach 4*
Number of rooms: 200
Also Known As:
Catalonia Yucatan Beach Hotel Puerto Aventuras
Catalonia Yucatan Beach Puerto Aventuras, Riviera Maya, Mexico
Hotel Style:
#8 Luxury Hotel in Puerto Aventuras
#9 Top resorts Hotel in Puerto Aventuras
#9 On the Beach Hotel in Puerto Aventuras
#12 Family Hotel in Puerto Aventuras
#13 Romantic Hotel in Puerto Aventuras
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Questions & Answers

Here's what travellers have asked, with answers from Catalonia Yucatan Beach staff and other travellers.
336 questions
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Questions? Get answers from Catalonia Yucatan Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don t buy privileged room nothing extra”
 of 5 bubbles marianasimon84, 6 Dec 2016 | Read review
“Choose a priviledge room not facing the pools”
  • Honeymoon suite
  • Honeymoon suite with cigarette buds on floor
  • Honeymoon suite
  • Towel Arrangement
 of 5 bubbles sarapB9301NP, 27 Nov 2016 | Read review
“There are more modern rooms on the Riviera side. Go with a "Priveleged room to enjoy extra perqs. We felt it was worth the extra.”
 of 5 bubbles csanelli, 16 Nov 2016 | Read review
“1108 or 1109 quiet enough”
 of 5 bubbles KellyannSoper1, 9 Nov 2016 | Read review
“Eat early, yucatan side is quieter in the day than Riviera side rm 4141 and near is great location, good view low noise.”
 of 5 bubbles G3477PWannam, 24 Oct 2016 | Read review
5 of 5