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Mayan Palace

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Mayan Palace
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707 Reviews from our TripAdvisor Community

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Showing 626: English reviews
Montreal, Canada
Reviewed 20 October 2016

This hotel is located along highway 37, Km 24 Carretera Penasco - Caborca, Sonora, Mexico. It is about 4.5 hours drive from Phoenix AZ in a very secluded location on a huge sand bar east of Puerto Penasco or Rocky Point. The staff are very friendly, helpful, client oriented. The food and drink are very nice. We enjoyed the lazy...

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Helpful?
3Thank Wilfred L
Socialmediamanager1, Manager at Mayan Palace, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. The same way, it is pleasing to find out you liked the our food options. Comments like yours inspire us to...

jusserchn
Reviewed 17 October 2016 via mobile

This location has both the Mayan Palace and Grand Mayan on the same property. We stayed at The Mayan Palace and had a beautiful ocean view from a one bedroom suite. We drove into Rocky Point on Mexican Highway 8 and stopped at the Bodega Aurrera supermarket for bottled water and snacks. There is also a Sam's Club right next...

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Helpful?
2Thank jusserchn
Socialmediamanager1, Manager at Mayan Palace, responded to this review

Dear Guest: Thank you so much for commenting about your stay at Mayan Palace. We really thank you for your kind comment about the staff and the service they provide. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation. We truly appreciate your preference and look forward to...

Reviewed 16 October 2016 via mobile

We have been going here for years and love it! Very quiet, not crowded, lots of room at the pool, really great staff, super clean! I always feel completely safe. We stayed in a room in the building they call Mayan Palace. Very nice! Mini fridge, microwave, toaster, stove (no oven). Beds were very comfortable with soft sheets and blankets....

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Helpful?
4Thank Shelley O
Socialmediamanager1, Manager at Mayan Palace, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable...

Reviewed 14 October 2016

This property in and of itself is wonderful! Nicely appointed rooms; great pools and floating river, fun swim up bar and best of all - it's right next to an AWESOME BEACH! The downfalls: VERY hard beds, they forget to restock items you've used like coffee and water; and the one restaurant is expensive and the buffets are less than...

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Helpful?
2Thank Shawn S
Socialmediamanager1, Manager at Mayan Palace, responded to this review

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are happy you enjoyed our golf course and the facilities. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Rest assured that your comments will be taken into consideration...

Gilbert, Arizona
Reviewed 13 October 2016

First a shout out to Front Desk pro, Nayelle, who checked us in quickly AND gave us the room and location we actually requested... all with a wonderfully positive attitude! This was our first opportunity to stay in the brand new Grand Mayan tower and room location was key to effectively testing it out. Findings were mixed. On the plus...

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3Thank Patrick P
Socialmediamanager1, Manager at Mayan Palace, responded to this review

Dear Guest: Thank you so much for choosing Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will...

Reviewed 13 September 2016

I have been going to the Mayan Palace for the past 10 straight years and it's been going downhill every single year. On July 24 we arrived to find the AC not working, the heating plates in the kitchen not functioning, the furniture in pretty bad shape and the sliding doors closing with a half an inch gap between them....

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4Thank nouria667
Socialmediamanager1, Manager at Mayan Palace, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at Mayan Palace. Please accept our sincere apology for the inconveniences experienced. Rest assured that your comments will be taken into consideration and will be shared with all areas concerned in order to provide you everything that you need to make the most of your vacation. We are grateful...

Scottsdale, Arizona
Reviewed 2 September 2016

We were back for the second and LAST TIME. Check in was smooth and my husband was brought straight to the room, I went to purchase our dinning coupons. I asked for the cart to the suite and was dropped off at the wrong building and had to walk threw the construction zone to get to my room. The suite...

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4Thank pattys958
Socialmediamanager1, Manager at Mayan Palace, responded to this review

Thank you for taking the time to provide us your feedback about your recent stay with us. We regret that your stay at Mayan Palace was not as you were expecting. Comments like yours enable our continued pursuit of improvement for perfection on our daily performance. All our staff has a strict regimen of training and supervision in order to...

Downey, California
Reviewed 2 September 2016

Way overpriced for what you get at the bar, store (alot of the touristy items were exactly the same on the malecon for much cheaper. But the location is soooo isolated you a paying for the convenience. The staff was super friendly and patient. The spa was OUTSTANDING!! Clean, relaxing, pampering, steam room, sauna, shower, separate dressing rooms, thick towels,...

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2Thank Chica-cali
Socialmediamanager1, Manager at Mayan Palace, responded to this review

Dear Guest: Thank you so much for choosing Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed the spa. Your comments are always welcomed. We always like to...

El Paso, Texas
Reviewed 12 August 2016

I have been thinking about our last family vacation period which was at The Grand Mayan in Puerto Peñasco, Sonora and all I can say is that it left me with mixed feelings / emotions. There are a lot of good and nice things but, I can not explain, I came back with a little bit of a bittersweet aftertaste....

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8Thank sabade4
Socialmediamanager1, Manager at Mayan Palace, responded to this review

Dear Guest: Thank you for taking the time to provide us your detailed feedback about your recent stay with us. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need is very...

Ontario, California
Reviewed 2 August 2016 via mobile

This resort is very clean. Food is good you have 3 places to choose from that are on the grounds. The staff super friendly and helpful. If you have any questions they are more than willing to helpyou.

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2Thank Maricela M
Socialmediamanager1, Manager at Mayan Palace, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities

Additional Information about Mayan Palace

Address: | Km. 24 Carretera Penasco-Caborca, Puerto Penasco 83500, Mexico
Region: Mexico > Northern Mexico > Sonora > Puerto Penasco
Price Range: $142 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mayan Palace 4.5*
Number of rooms: 263
Reservation Options:
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Also Known As:
Mayan Palace Puerto Penasco Hotel Puerto Penasco
Wyndham Puerto Peñasco
Mayan Palace Penasco
Puerto Peñasco Wyndham
Mayan Resort Puerto Penasco Mexico
Mayan Palace Puerto Penasco, Sonora, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace staff and other travellers.
114 questions
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Questions? Get answers from Mayan Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ocean view room.”
 of 5 bubbles podrozniczka60, 2 Dec 2016 | Read review
“Ask for a room facing the sea rather than the desert. Higher floors are better.”
 of 5 bubbles LMKlassen, 29 Nov 2016 | Read review
“Ask for an ocean view room, if they have available.”
 of 5 bubbles ben_mac, 30 Oct 2016 | Read review
“Choose an even number room in the hotel area...preferabley 2nd floor. There is no elevator in the hotel area.”
 of 5 bubbles ikeria7, 29 Oct 2016 | Read review
“You get what they want you too have”
 of 5 bubbles terrlord, 28 Oct 2016 | Read review
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