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Occidental Nuevo Vallarta

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Occidental Nuevo Vallarta
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2,594 Reviews from our TripAdvisor Community

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Showing 2,114: English reviews
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Reviewed yesterday NEWvia mobile

My husband and I recently stayed there for 5 nights with our four kids and my parents. The resort is modern, nice and clean, as well as, friendly staff. However, much smaller than other resorts we've stayed at in Mexico. The buffet is very small and very limited on choices. Breakfast, lunch and dinner choices were very repetitive. Our waiter,...

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Helpful?
Thank AAMiron
Woodstock, Canada
Reviewed yesterday NEW

First Club Rooms. Arrived in the evening. Buffet stays open until 10:30pm. Nice room. A bowl of fruit, a safe, lots of hangers and drawers, a bar fridge, beer and water, 4 bottles of booze and coffee maker. First Club/Royal Club pool. Augustin the bartender was fantastic. Los Olivos - Italian and Mediterranean ala carte. Great presentation. Great food. Tiramisu...

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Thank Glenn T
Green Bay, Wisconsin
Reviewed yesterday NEW

This was our second stay here. We really like the smaller size and the great beach! However, this time we upgraded to the royal level and requested a room on the 1st floor. We were told the resort was full, but if we came back on Monday, three days later, they would have a room for us. In the meantime,...

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Thank r0sanne93
Morrison, CO
Reviewed 2 days ago NEW

We were here for 10 days at the end of January. I did not write a review about last year's visit, but this time a few things have changed. We requested, 3 times, for a room on the 4th, 5th or 6th floor on the south side. I sent an email approximately 10 days before we left; it went unheeded....

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1Thank Mtn2Sea
Moose Jaw, Canada
Reviewed 2 days ago NEWvia mobile

When we first arrived we were given room keys and when we opened our room found it already occupied... then were given a room with two double beds as opposed to our requested king bed. When we arrived the next day to request our keys for a new room we found ourselves in a long line of people moving rooms!...

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Thank JBStewart_10
Reviewed 2 days ago NEW

Incredible time at this hotel. Third time in Puerto Vallarta and first time with an all inclusive package. Food was really good and the service was superb. Luis, Sergio, all the entertainment staff and specially the servers work so hard to make sure everyone is having a good time. Will definitely consider coming back!

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Thank Alexandra B
Reviewed 2 days ago NEWvia mobile

We were at the Occidental from Feb 4 to the 11 of this year. Very happy with the place. The only complaint I have was the room service. We paid for turn down service but only got it 3 of the 7 days we were there. Normally it's not a big deal but when you pay for it 😏. It...

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Thank Harry D
Madison, Wisconsin
Reviewed 2 days ago NEW

I have just returned to the US from a week's long vacation with my two girlfriends. I found this all-inclusive vacation package online, but booked through a travel agent associated with Funjet. After booking, I read how some folks booking an all-inclusive with this hotel were disappointed that they did not have access to the adult-only pool. Our agent contacted...

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1Thank CW0407
Langley City, Canada
Reviewed 3 days ago NEW

My stay was average overall. The food and service was satisfactory. My biggest complaint is my package vacation included airport transfers, but when the taxi took me to the airport, he was not satisfied with just a the tip, he wanted full payment. Rip Off!!! Very disappointing.

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Helpful?
Thank Doreen123321
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review

Dear Doreen123321, We first would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for sharing your comments on your experience with us. Regarding the airport transfers, this is not included when booking a room, however some agencies do provided it but this is a third party service. We strongly encourage you to...

Westfield, New Jersey
Reviewed 4 days ago NEW

The rooms are up to date and comfortable with new bathrooms and lots of storage. The resort is perfectly clean and maintained with beautiful plantings. The food is excellent with great variety, fresh fruits and vegetables and excellent Mexican dishes. The pools are beautiful and the beach is fantastic -- miles long, perfect sand.

Review collected in partnership with this hotel
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1Thank Star726
Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review

Dear Star726, Thank you for the time you spent to share your feedback on your recent stay at our Occidental Hotel, to be considered a perfect vacation is certainly a high praise. Thank you as well for pointing out the cleanness of the property, the variety of the food, the grounds and beach. Thank you for this very kind review...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The all-inclusive Occidental Grand Nuevo Vallarta is the ideal hotel for families, couples, and friends looking to enjoy a fun vacation on the Pacific shores of Mexico. Recently renovated, Occidental Grand Nuevo Vallarta has been updated with the latest modern amenities and technology to ensure a pleasant stay. The hotel is situated on one of the most beautiful beaches in the Riviera Nayarit, minutes from the Nuevo Vallarta shopping center and the best stores and restaurants in the city. ... more   less 

Additional Information about Occidental Nuevo Vallarta

Address: Paseo de los Cocoteros No. 18 | Villa 8 Fracc. Nautico Turistico, Nuevo Vallarta 63732, Mexico (Formerly Barcelo Occidental Nuevo Vallarta)
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $233 - $523 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental Nuevo Vallarta 4*
Number of rooms: 274
Reservation Options:
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Also Known As:
Occidental Grand Nuevo Vallarta Hotel Nuevo Vallarta
Occidental Allegro Hotel Nuevo Vallarta
Nuevo Vallarta Occidental Allegro Hotel
Hotel Style:
#7 Family Hotel in Nuevo Vallarta
#8 Luxury Hotel in Nuevo Vallarta
#8 Top resorts Hotel in Nuevo Vallarta
#9 Romantic Hotel in Nuevo Vallarta
#12 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Occidental Nuevo Vallarta staff and other travellers.
409 questions
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Questions? Get answers from Occidental Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room thermostat colder than wanted, and reset when key removed. Ask for extra blanket.”
 of 5 bubbles CW0407, 20 Feb 2017 | Read review
“Teach the cleaning staff to count ....we had numerous days in which we were shorted on face cloths and coffee and towels...”
 of 5 bubbles richardwm2017, 17 Feb 2017 | Read review
“Airconditioning on the 4th floor north can be difficult to control at times”
 of 5 bubbles R7766AUmichaelh, 16 Feb 2017 | Read review
“Not a problem with the room at all, however they were late making our room up 4 or 5 times but I realize it is a busy time of year.”
 of 5 bubbles thomasdF311HF, 15 Feb 2017 | Read review
“Ask for a room with a balcony.”
 of 5 bubbles usafchief, 15 Feb 2017 | Read review
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