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Hard Rock Hotel Vallarta

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GreenLeadersPlatinum level
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Hard Rock Hotel Vallarta
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3,916 Reviews from our TripAdvisor Community

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Showing 2,977: English reviews
Houston, Texas
Reviewed 30 December 2015

First Christmas vacation in Mexico for our family of 3. After a tough year we really needed a GREAT vacation. I choose the Hard Rock because I knew my husband and son would enjoy it. I went into it with a low expectation and high hopes. What we found was excellent service, good food to very good, quick response time...

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3Thank PickyforPerfection
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear PickyforPerfection, Thank you very much for choosing us to spend such a special time of the year. We are very happy and it was our pleasure to welcome you. Please come back soon. Let us know so we can assist you with the arrangements. Thank you, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta

Nuevo Vallarta
Reviewed 29 December 2015

Great customer service for every need. The Hard Rock has beautiful settings, especially at sunset. Great amenities, entertainment, and food. I truly would find it difficult to criticize anything during our stay. It was the perfect place for our family to be a part of my daughter's wedding!

Review collected in partnership with Hard Rock Hotels & Casinos
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2Thank 246nancymb
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear 246nancymb, Thank you very much, it has been our pleasure hosting you to commemorate this special occasion. We will keep working to maintain our standards and we hope to have you back soon for another great experience. Sincerely, Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta

Highlands Ranch, Colorado
Reviewed 29 December 2015

Pros: 1. Rosy, our cabana server/attendant, was amazing. Alway checking with us to make sure we had everything we wanted. 2. Lelo gave me a great mani/pedi at the spa and was super friendly. 3. My husband and I had an amazing couples massage Christmas day... thanks to the two gals who gave are massages. They were very good!! 4....

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Thank Rebecca J
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Busydaz, Thank you for sharing, we appreciate your feedback. I assure you that we will take action in order to improve the aspects that you have shared with us. We are happy to learn that you had a great time and we will be waiting for your next visit. Please don’t hesitate to approach us with your dissatisfactions as...

Nuevo Vallarta
Reviewed 29 December 2015

It's all about the service. The food is okay. The rooms are okay. The location is great. The staff is fantastic. The staff really makes you feel welcome from the time you arrive to the time you leave. Our favorite restaurant was probably Ciao this time although the gnocchi was not up to par. Zen was okay. Frida was a...

Review collected in partnership with Hard Rock Hotels & Casinos
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1Thank 200richardn
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Esteemed 200richardn, Thank you for sharing your experience with us, we appreciate your preference and I assure you that we will take action in order to improve the areas of opportunity that you mentioned. We are very happy to learn that you loved our service and we can’t wait to have you back once again. Thank you, Luis Entrala Fàbregas...

Powell Butte, Oregon
Reviewed 29 December 2015

Airport - OK Transport to hotel - excellent Hotel Presentation - Excellent Check in - Easy and fast All inclusive and no problems anywhere on site. Room - Very Nice, Clean, Well Appointed with art. No comfortable chairs, big tub that we never used. Limited English Television. No pay movies available. Restaurants were fantastic! Room service quick, perfect and personal....

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2Thank Faron F
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hello Faron F, Thank you for taking the time to share your experience. We are very grateful and we all send you our best regards. We appreciate your feedback very much and we will definitely consider it to improve the aspects that you have mentioned. Please come back soon, we will be waiting for you. Sincerely, Luis Entrala Fàbregas General...

craik,sask
Reviewed 28 December 2015

This was our first time to stay at a hard rock property...we have been to Mexico around 20 times and usually stay at 5 diamond resorts. However we had so much fun at this resort I would definitely return here. The rooms were a little small..but not a huge deal... The food was really good and a lot of variety....

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2Thank Penny S
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Pensean, What a great review, thank you so much for sharing. We are thrilled by your comments and we all send you our best wishes for the New Year and we look forward to see you again for another amazing experience. Thank you! Luis Entrala Fàbregas General Manager Hard Rock Hotel Vallarta

Reviewed 28 December 2015 via mobile

I cannot say enough good things about this resort. It was recommended to my husband and I for our destination wedding by our Destination Wedding Specialist. She had nothing but positive things to say about this resort and we are so happy we went with her recommendation! First - the food was amazing! Never had better food in Mexico! Second...

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1Thank Jacqueline T
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear Jacquelline, Thank you for sharing your experience with us. We are very happy to learn that you had such a great time. We are very thankful for entrusting us with this special occasion and we are so happy that you found it so wonderful. Thank you for describing our resort so kindly, we will keep working to maintain our...

Lenexa, Kansas
Reviewed 25 December 2015

We spent about a week at the Hard Rock Vallarta right before Christmas and had a great time. We have visited Mexico about 20 times around Christmas / New Years, and this was one of our top hotels. The service, and the people, were great! Specifically, Diane was our server for our first breakfast and we made sure to go...

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3Thank Bob W
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Hola Bob, Thank you very much for sharing your amazing experience with us. Thank you for the observations, we will definitely work to improve every aspect in order to offer you a greater experience. You have described our resort perfectly and I am very happy to learn that you had such a great time with us. Thank you so much...

Sacramento, California
Reviewed 25 December 2015

This was our first time to Mexico, and we are already planning our next trip! All in all, this is an excellent resort! Pros: - The service was excellent! Everyone was very attentive and accommodating. Many employees even helped me practice my elementary Spanish! - The rooms are well-equipped and very spacious. - The Limitless Resort Credit was awesome! For...

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Thank MrsSydneyA
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Deas MrsSydneyA, We appreciate your kind comments very much, thank you for taking the time to share your opinion. We are very happy to learn that you have enjoyed your stay and we look forward to welcome you again very soon. Regarding the Jacuzzi, please feel free to contact us at any time and we will address any aspect in...

Bozeman
Reviewed 25 December 2015

To begin with we are an older couple in our 60s, so take that into account when reading this review. We stayed at the resort for four days and had a very enjoyable time. The rooms were immaculate and the whole facility was well-maintained with constant cleaning and landscaping. The staff were friendly, efficient and ubiquitous. We ate in three...

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2Thank MToutfitter
Luis E, General Manager at Hard Rock Hotel Vallarta, responded to this review

Dear MToutfitter, We appreciate your feedback very much and I assure you that it won’t be taken lightly. Thank you for sharing your observations and we will definitely make the adjustments in order to improve the aspects that require attention. Please let us know when you are coming back and we will have everything ready for you. Siincerely, Luis Entrala...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Business Centre with Internet Access
  • Concierge
  • Shuttle Bus Service
Official Description (provided by the hotel)
Hard Rock Hotel Vallarta is a gorgeous, 348-room beachfront property ideally situated between mountains and the Pacific Ocean, featuring unmatched, all-inclusive luxury accommodations including in-room double hydro spa tubs, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. One of only three AAA Four-Diamond hotels in the area, this stylish property boasts six restaurants offering tantalizing specialty cuisines, four bars and lounges with top shelf drinks, two large outdoor swimming pools, children's pool, beach volleyball court, Body Rock Fitness Center, unmatched music memorabilia, signature Rock Spa(R), a Rock Shop and much more. The property additionally features 6,300 square feet of meeting facilities. ... more   less 

Additional Information about Hard Rock Hotel Vallarta

Address: Paseo de los Cocoteros 19 - Villa 8 | Bahia de Banderas, Nuevo Vallarta 63732, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Price Range: $467 - $952 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Vallarta 4.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Vallarta Palace Hotel Nuevo Vallarta
Vallarta Palace Nuevo
Hotel Style:
#1 Business Hotel in Nuevo Vallarta
#3 Family Hotel in Nuevo Vallarta
#4 Romantic Hotel in Nuevo Vallarta
#5 Top resorts Hotel in Nuevo Vallarta
#5 Luxury Hotel in Nuevo Vallarta
#7 On the Beach Hotel in Nuevo Vallarta
#7 Spa Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Vallarta staff and other travellers.
232 questions
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Questions? Get answers from Hard Rock Hotel Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Would always prefer main floor room, and I like the ease from room to pool, so nice if you forget sunblock or glasses.”
 of 5 bubbles JeffD904, 24 Mar 2017 | Read review
“6th floor and to the north end have great view and quiet”
 of 5 bubbles W7503OYdenised, 21 Mar 2017 | Read review
“Request the best ocean view when making reservations 4046 was great!”
  • Room 4046
  • View from the Sun Bar Terrace
 of 5 bubbles kimt349, 18 Mar 2017 | Read review
“Try not to get a room under the Sunbar. It's a little noisy at night”
 of 5 bubbles mart4shore, 18 Mar 2017 | Read review
“If you don't want to hear the nightlife at night ask for a room at the end of the building”
 of 5 bubbles 755KarenV755, 17 Mar 2017 | Read review
5 of 5