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I have a very mixed opinion of the Grand Luxxe. It is certainly not a AAA 5 Diamond resort. It makes no sense to me how they have received that designation. The service is below 4 star. The reception is non responsive and argumentative. The...More
Not only is the view from the room amazing but the staff is too! Arturo the Concierge Daniel on the bellstaff and Wendy in the joy squad on the roof top pool. All go the extra mile to make your stay extra special!
From start to finish you are traeated to the most friendly and professional service by the incredible staff. Our Grand Luxxe 2 Bedroom Suite was magnificent in every respect.
From the Bell Boys to the concierge and everywhere in between we were treated as if...More
Excellent and very spacious suite at the 3 bedroom spa tower. We enjoyed having some of our meals at the extra large terrace while the grandkids enjoyed the mini pool. Liked the twice a day maid service and the free coffee every morning. Staff was...More
We have visited for 21 days in tower 3 grand villa 7976/8.
Throughout our visit our concierges
ANGEL MAYORGA and
have provided exceptional assistance ..... making our stay very enjoyable. We have tried to express our gratitude to them ...... now we express...More
Response from cherismiles | Reviewed this property |
Your concierge can get you information about the coupon books... which we find most useful rather than paying by cash or charging our room. MY advice is don't buy too many of them. If you are there for two weeks and there... More
Your concierge can get you information about the coupon books... which we find most useful rather than paying by cash or charging our room. MY advice is don't buy too many of them. If you are there for two weeks and there are two of you ... then 2 books are all you need.