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Mayan Palace Nuevo Vallarta

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Traveller (897)
Pool & Beach (213)
Room & Suite (181)
Overview
  • Excellent57%
  • Very good22%
  • Average9%
  • Poor6%
  • Terrible6%
Travellers talk about
“sea garden”(54 reviews)
“lazy river”(60 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (1,394)
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Traveller rating
443
267
108
81
72
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443
267
108
81
72
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11 - 15 of 971 reviews
Reviewed 3 weeks ago

Me and my wife stayed at the same resort in Acapulco Mexico. Comparatively speaking Acapulco was 10x better. The staff in Acapulco knew your name and was more friendly then the staff in at the Puerta Vallarta Mayan Palace. The Mayan Palace in Puerta Vallarta...More

Review collected in partnership with RCI
Thank secfastest
Response from Vidanta V, Manager at Mayan Palace Nuevo VallartaResponded 3 weeks ago

Dear secfastest : Thank you very much for submitting your review of our resort. We regret that your stay was different from what you had expected. We spend considerable resources training our staff to maintain the highest possible standards as we constantly strive to achieve...More

Reviewed 3 weeks ago

Don’t get me wrong, this place is beautiful and meticulously maintained. There are a lot of place to eat and things to see. But that is it, they want you spend your time here and money here, and ONLY HERE. Not only that, there is...More

3  Thank NoCali-momof2
Response from Vidanta V, Manager at Mayan Palace Nuevo VallartaResponded 2 weeks ago

Dear NoCali-momof2 : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also...More

Reviewed 3 weeks ago

My family and I had a wonderful time at the Mayan Palace. very relaxing and fun. We enjoyed the nice variety of restaurants as well. The service was great every where. Over all, no complaints. The staff were very gracious and helpful.More

Review collected in partnership with this hotel
Thank Jean C
Response from Vidanta V, Manager at Mayan Palace Nuevo VallartaResponded 2 weeks ago

Dear Guest: Thank you so much for commenting about your stay at Mayan Palace Nuevo Vallarta. We are pleased you enjoyed our variety of restaurants and grateful for your kind words about our staff´s service, as we consider them one of our biggest assets. We...More

Reviewed 3 weeks ago

You cannot go wrong booking at any of the Mayans . They do it right. Beautiful grounds, restaurants, pools. Staff bends over backwards to please. The only issue I have is that the golf greens fees are a bit high for my taste. I know...More

Review collected in partnership with RCI
Thank Mark S
Response from Vidanta V, Manager at Mayan Palace Nuevo VallartaResponded 3 weeks ago

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace Nuevo Vallarta. We are pleased that you think our resort is beautiful, that you perceived the cleanliness of our facilities and you can...More

Reviewed 3 weeks ago

We had a wonderful time at the Mayan Palace. It is a beautiful resort with beautiful people.Yes we had to go to a membership review but it was a half hr just as they said. The staff was very helpful and the please is always...More

Review collected in partnership with this hotel
Thank Peggy202
Response from Vidanta V, Manager at Mayan Palace Nuevo VallartaResponded 3 weeks ago

Dear Guest: Thank you for providing your detailed comments about your vacation at Mayan Palace Nuevo Vallarta. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing a great job to making your stay...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Golf Course
Tennis Court
Outdoor pool
Details
Price range
US$105 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Nuevo Vallarta
#6 Luxury Hotel in Nuevo Vallarta
#8 On the Beach Hotel in Nuevo Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$105 - US$105 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Best Value Hotel in Nuevo Vallarta
#6 Luxury Hotel in Nuevo Vallarta
#8 On the Beach Hotel in Nuevo Vallarta
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (897)
Pool & Beach (213)
Room & Suite (181)
Dining (108)
Amenities (55)
Family and Play Areas (8)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
running4fun
15 February 2018|
Answer
Response from Paula L | Reviewed this property |
Shuttle service from the airport to the hotel. Cab service from resort back to the airport, but it leaves from the transportation area of the resort and they will set it up for you. They make every step easy!
0
Votes
Cec W
12 February 2018|
Answer
Response from Wendy S | Reviewed this property |
We were at a 1 bedroom and yes it had a coffee maker! It didn’t work the 3 rd day but called down to the lobie and they brought another one!
1
Vote
brownie001300
10 February 2018|
Answer
Response from 916gails | Reviewed this property |
I would stick to cabs as they are quite cheap. Driving in Mexico is quite different and the lanes can be very confusing. There is parking available but it is not close to your accommodations.
0
Votes
Room Tips
"Coffee and water bottle was complimentary only for the first day. Wish they would at least stock the..."
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"An ocean view room on a floor above the first"
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"I liked the older room better. The size of the master bedroom and the air conditioner vents., but kitchen in..."
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"Choose ocean view if you can . The noise from the nightly entertainment caused me to ask for a room change..."
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