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Mayan Palace Nuevo Vallarta

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Mayan Palace Nuevo Vallarta
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1,050 Reviews from our TripAdvisor Community

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There are newer reviews for Mayan Palace Nuevo Vallarta
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Showing 763: English reviews
A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 2 weeks ago via mobile

I am very sensitive to mold as I have been sick from it before. I explained this to them and asked to be moved. They admitted they had issues in ventilation system and would be able to move possibly the next day. I have purchased an airbnb and am leaving the property. We also had two studios we wanted together...

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Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest : We truly appreciate the time you have taken to share with us your impression about your stay with us. Please accept our sincere apologies for the inconveniences experienced during your visit since we are always looking to surpass our clients’ expectations of genuine hospitality at all our resorts, by providing outstanding locations and service excellence; even when...

Reviewed 2 weeks ago via mobile

I have travelled many places in the world and this resort ranks amongst the best in my opinion. We enjoyed our time there. The weather in February is the best. Normally 80 highs and 60 Lows. The only thing negative was that by staying at Mayan Palace we felt like second class citizen since we were unable to use any...

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1Thank Tareq B
Lake of the Ozarks, Missouri
Reviewed 2 weeks ago

Excellent accommodations! Restaurants a plenty on site, large beach & plenty of pool space. What more do you need? Great service at the beach & pool, especially from Oscar. Very clean rooms & the Mayan Palace has had some updates since our visit in 2016 (excellent shower, new granite counters in kitchen). We love going to Nuevo Vallarta - safe...

Review collected in partnership with this hotel
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2Thank Rusty F
Toronto
Reviewed 2 weeks ago

My wife and I just returned from 7 awesome days at the Mayan Palace. We transferred here using ICE (surprised to have to pay a $75 reservation fee). During our entire stay no one asked us to attend a time share presentation - maybe because we arrived on a Wednesday afternoon by ourselves. As others have said, the grounds are...

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1Thank MarkKToronto
Tucson, Arizona
Reviewed 2 weeks ago

This resort is lovely - beautiful pools (restricted to the guests in your building), gorgeous grounds, multiple restaurants, and many plank pathways to walk from building to building. There are little electric shuttles to take guests on four routes around the property. According to an employee, the Vidanta resort in Nuevo Vallarta employs 5,000 people. All employees fit a profile...

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Thank Suzanne D
Traverse City
Reviewed 2 weeks ago

A few outstanding items and some requests that Mayan would consider. Once we enter the Vidanta off the expressway; I wear a permanent smile. The gardens and grounds are breathtaking with outstanding attention for details. The staff meets you with the love of their job and it shows everywhere! The organization of the handling of our luggage to scheduling of...

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Thank PattyMTraverseCity
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. Your descriptions vividly reflect our breathtaking grounds and amenities perfectly. We are glad as well to learn you truly enjoyed our beautiful landscaped grounds during your sojourn. The same way, it is pleasing to find out that...

Monroe, NJ
Reviewed 3 weeks ago

The resort uis absolutely gorgeous. The staff are attentive to every detail - one can eat off the floors. The grounds are spectacular. We visited for the last two years. The restaurants arefantastic. Staff are friendly and helpful. You should expect quite a bit of walking as the grounds are huge. Shuttles are available to move you from one building...

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Thank paulaP6544ZY
Spring Valley, United States
Reviewed 4 weeks ago

If you're going to stay at the Mayan Palace, don't. You have to walk several blocks around the hotel, lagoon and walk ways just to get to the pool. They closed the resort off to the Marina so you have to either take a cab or walk by the beach to get to it whereas you could walk 1/2 mile...

Review collected in partnership with this hotel
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2Thank Donald A
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay with us. We are disappointed that we were unable to meet your expectations to the fullest. Rest assured that your comments will be taken into consideration in order to provide our guests everything that they need to make the most of their vacations...

Rhinelander, Wisconsin
Reviewed 4 weeks ago

We traveled to the Mayan Palace for our annual winter trip. This is our time share resort. (We don't always stay here because of availability). We did go to the time share presentation which did not live up to what they promised. They promised an hour and it took two and a half with strong pressure to upgrade. This resort...

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1Thank SueAylesworth
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest: Thank you for taking the time to share your feedback following your recent vacation to Mayan Palace. We are glad you enjoyed the grounds and food options. Regrettably, it would appear we did not meet all your expectations. Rest assured your comments will be shared with the appropriate areas and we will continue working hard to achieve excellence....

Reviewed 4 weeks ago

This is NOT an all-inclusive complex however, because we did some pre-planning & research, we were able to spend two weeks on this magnificent resort for the price we would have paid for a one week all-inclusive elsewhere. The room key/room number is used to charge for everything on resort (even tours if you like) then you pay when you...

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2Thank Brenda H

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Mayan Palace Nuevo Vallarta

Address: Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Number of rooms: 20
Also Known As:
Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Nuevo Vallarta Mayan Palace
Mayan Palace Resort
Hotel Style:
#9 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Nuevo Vallarta staff and other travellers.
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Questions? Get answers from Mayan Palace Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“use the safe- one of our group had jewellery go missing that was NOT in the safe. Housekeeping is not the best.”
 of 5 bubbles SaskFoodie, 18 Feb 2017 | Read review
“Need a fridge and a larger balcony ”
 of 5 bubbles JosephL296, 18 Feb 2017 | Read review
“It hinges on the mgmt assigning rooms.”
 of 5 bubbles Tnt-people, 14 Feb 2017 | Read review
“Make sure to use the safes provided!”
 of 5 bubbles AngieMalp, 11 Feb 2017 | Read review
“We were on the 7th floor above the noise on one corner with a view of the bay from bedroom balcony. The other balcony looked over the grounds, but it was fine. We left the doors open all night for the fresh air. ”
 of 5 bubbles 794barb, 10 Feb 2017 | Read review
5 of 5