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Mayan Palace Nuevo Vallarta

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Mayan Palace Nuevo Vallarta
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1,087 Reviews from our TripAdvisor Community

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There are newer reviews for Mayan Palace Nuevo Vallarta
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Showing 793: English reviews
w0rldtraveler007
Reviewed 3 weeks ago

We rented a 2-bedroom unit for 5 guests. The rooms size and layout was good, the kitchen was adequate, and the beds were fine - firm, but fine. Extra pillows helped. What was unacceptable was the frequent smell of cigarette smoke billowing from the air conditioning vents and permeating the hallway, and the solution to spray chemicals to mask the...

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3Thank w0rldtraveler007
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest: Thank you for taking the time to provide us your detailed feedback about your stay. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed your room. However, we deeply regret the inconveniences experienced. All our staff has a...

Saugerties
Reviewed 3 weeks ago

I was her with my family 10 years ago. Back then the only big complaint was the service. There was none. The rest wasn’t too bad. Fast forward 10 years and they built the place up to the point where it’s a 30 minute ride to get off the property. The shuttles are scarce at best and never take you...

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1Thank zt260
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest: Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We truly appreciate your kind words about our joy squad staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. All the same, we are disappointed that we were unable to meet...

Akron
Reviewed 4 weeks ago

We love the Mayan Palace. Beautiful landscaping. Beautiful pools. All the employees who work there are outstanding The Joy Squad at the Mayan Palace are outstanding especially Adilene, Iris, Carlos, Gustavo and Miguel. They make our time at the pool area very enjoyable. We have been coming for 10 years and love, love, love it!!! 😘😎

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1Thank bottles37
Reviewed 4 weeks ago

My husband and I have been to a few of the Vidanta Resorts before and had a great experience and we looked forward to trying this new resort out. Both of us were disappointed! We actually traveled there last November, and I took a while to write this review, to give a review that was not clouded by my emotions....

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Thank mesprunger
Socialmediamanager1, Manager at Mayan Palace Nuevo Vallarta, responded to this review

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay with us. We are happy that you consider our resort to be beautiful. All the same, we are disappointed to learn about the inconveniences experienced. We generally receive very favorable comments about our staff and the service they provide; unfortunately in...

Reviewed 4 weeks ago

My wife and I spend 6 weeks at Vedanta every year, our favorite pool is the Mayan Palace Pool. It is on the ocean with a beautiful view. The activity staff is wonderful, Adeline, Salvador and Freddy are excellent as is all the staff. They are fun, informative and make our stay more enjoyable. We look forward to each years...

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2Thank Fred W
Halifax, Canada
Reviewed 4 weeks ago

I would like to leave an excellent review for the joy club at the Mayan palace pool. I have to say that for two weeks at this resort I have thoroughly enjoyed the activities that they have offered. I especially loved to see Adilene back again this year. It is so wonderful to see familiar faces but especially hers.

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1Thank globaltravel2015
Barnegat, New Jersey
Reviewed 4 weeks ago

Although the property is beautiful and I would return, I am disappointed that all access to public transportation or the local restaurants has been closed off. You can not leave the property, except by cab or a half mile hike down the beach. One restaurant captain referred to this resort as the prison.

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Thank rbutler446
FREEPORT
Reviewed 4 weeks ago

We spent a week at the Mayan Palace along with our son and daughter-in-law and had a really nice time except for the fact that my husband had a bout of diverticulitis during our stay. We went to the doctor on site and she was wonderful. She recognized immediately what was wrong and suggested that he go to the hospital...

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Thank DennisStephan
Alberta Canada
Reviewed 4 weeks ago

This resort seems to get better every time we go. The room we had was excellent, it appears that the building has been completely renovated. Also the staff has to be amongst the best we have seen, Well trained and proud to work at Vidanta.

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2Thank PatriciaBank
Ohio City, Ohio
Reviewed 4 weeks ago

I've had some wonderful vacations at really nice places, including Italy, Spain, Australia, South America, etc., but this property exceeds any that I've ever experienced. The facility employees were all so gracious and helpful. Will go back as soon as possible. I understand why people stay at this property for several months at a time.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
  • Free Internet
  • Spa
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting

Additional Information about Mayan Palace Nuevo Vallarta

Address: Paseo De Las Moras #1, Fracc., Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Number of rooms: 20
Also Known As:
Mayan Palace Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Nuevo Vallarta Mayan Palace
Mayan Palace Resort
Hotel Style:
#9 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Nuevo Vallarta staff and other travellers.
67 questions
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Questions? Get answers from Mayan Palace Nuevo Vallarta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We use the Master Room, which is basically the layout and amenities of a good sized hotel room. It's worth the extra cost to upgrade to a suite for the refrigerator alone. With the small kitchenette you can take advantage of the wonderful offerings at La Plaza and save some $ not going to a restaurant for every meal.”
 of 5 bubbles elwoodd2017, 23 Mar 2017 | Read review
“Beds were a bit firm for our liking but just ask for an egg-crate topper if this is an issue. ”
 of 5 bubbles AnnetteHappy, 18 Mar 2017 | Read review
“Good enough is not good enough. Only perfection is good enough and the room at Mayan Palace was the epitomy of perfection. ”
 of 5 bubbles geoffreye430, 18 Mar 2017 | Read review
“Make sure to request ocean view room 3rd floor and higher as 2nd floor looks into Vegetation ”
 of 5 bubbles georgebT7388RU, 18 Mar 2017 | Read review
“At the Mayan Palace rooms with odd ending numbers have a great chance for an ocean view.”
 of 5 bubbles PeggyR226, 13 Mar 2017 | Read review
5 of 5