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The Grand Mayan Nuevo Vallarta

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The Grand Mayan Nuevo Vallarta
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2,671 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,148: English reviews
Georgetown, Kentucky, United States
Reviewed 19 December 2014 via mobile

This was our first stay at the Mayan resorts. I must say that everything was first class. Very comfortable, extremely clean, beautiful place with great staff awesome food and drinks. We hated to leave, I don't think we've ever had a more refreshing vacation.

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Thank Jessie V
Edmonton, Canada
Reviewed 18 December 2014

1st time at the Grand Mayan and arriving at the airport looking for and asking where is the transpo we were put in a cab and drove off. The compound as some called it houses a number of resorts we didn't previously know this. The top of the rung to the bottom. We were told we were in the upper...

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7Thank thelazy2urist
Anchorage, Alaska, United States
Reviewed 15 December 2014

I had an awesome stay at the Grand Mayan. The staff are very helpful and friendly. Very clean and refreshing property with plenty to occupy your time both day and night. I usually travel with my family or in a small group, however this time I went by myself and still had a great time. It is a beautiful place...

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Thank Bryon L
Seattle, Washington
Reviewed 13 December 2014 via mobile

I have noticed that many of the reviews of The Grand Mayan are either hot or cold. I believe I know the reason for this. There are many different types of travelers (adventurers, culture seekers, families, lazy lounge sit by the pool types and luxury travelers) and you will either love this place or you will hate it depending on...

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16Thank RGH8800
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear RGH8800 : We are always grateful that our guests take time to share their vacation experiences at The Grand Mayan. Most of the feedback provided by our guests is excellent; nonetheless, we are always looking for opportunities to exceed our guests' expectations. Comments like yours are an incentive to continue perfecting our performance. Your comments are always welcomed. Sincerely,...

Reviewed 12 December 2014 via mobile

This resort is amazing. The people here are so friendly and helpful. If I could take the staff here home and replace the ungrateful people working in the states we would have much better service in America. These people appreciate their jobs. They appreciate a small tip. And if you speak Spanish talk to your taxi driver. Maybe more people...

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6Thank Christina B
Phoenix, Arizona
Reviewed 12 December 2014

We went to a friends wedding and made a vacation out of the trip and stayed at the Grand Mayan. Was not sure what to expect being it was in Nuevo Vallarta but we were so happy, it was one of the best vacation we have ever had. With 2 small kids the facilities are just the best, waterpark, waterslide,...

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1Thank Eric W
Lacombe, Canada
Reviewed 11 December 2014

We have been here for 13 days now and will be checking out tomorrow. Thank God. We have been coming to PV for 8 years now and have stayed in some fantastic places because of the reviews we decided to try this resort out took us 50 minutes to check in, once we were finally done "I thought" they pass...

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3Thank Kari B
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Kari B: We are grateful for your taking the time to write a review about your experience at The Grand Mayan. It is disappointing to learn that your experience was not satisfactory. We generally receive very favorable comments about our staff and the service they provide; unfortunately in this instance, it would appear that is not the case. As...

Austin, Texas
Reviewed 10 December 2014

We are owners at the Grand Mayan and have become less and less enamored by it. The developer has his eyes on making the complex grander and grander to the point that it has become so large you can't get anywhere without taking an electric golf cart like train. Even if you take the train to the place where you...

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2Thank Bob B
Cincinnati, Ohio
Reviewed 10 December 2014

We love this resort and have gone back every year for several years. The bedroom suites are very comfortable and spacious. Express service was extremely efficient and timely with follow up to assure completion. We have two issues that need to be fixed. One is the outrageous charge for internet ($975 pesos for a week). Otherwise necessary to do an...

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1Thank elliemae145
San Francisco, CA
Reviewed 10 December 2014

Our stay at the beginning of December was good--our fist stay at Grand Mayan (previously only stayed at Grand Luuxe). The Check in and Check out processes are horrible, perhaps the systems are too integrated with their sales system. There's just no such thing as quick check in or out (we were 45 min to check in and 30 min...

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2Thank Philip0706
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Philip0706 : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our restaurants’ staff was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are certain Ramiro and Juan will gladly receive your feedback. All the same, we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:5 star — The Grand Mayan Nuevo Vallarta 5*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#9 Family Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
329 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you plan to cook in your room, get the bedroom. If not, get the less expensive studio.”
 of 5 bubbles 493jcd, 5 Dec 2016 | Read review
“Double rooms are available for larger groups”
 of 5 bubbles rtodderud, 3 Dec 2016 | Read review
“The suites are the best and there's plenty of room for 8. There were only 4 in my family, but the place is huge.”
 of 5 bubbles 608denises, 3 Dec 2016 | Read review
“All rooms are great.”
 of 5 bubbles kenandpatricia, 3 Dec 2016 | Read review
“The only way to get an ocean view room is to deal with a sales meeting (3+ hours and high pressure)”
 of 5 bubbles Nevergo33, 3 Dec 2016 | Read review
5 of 5
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