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The Grand Mayan Nuevo Vallarta

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The Grand Mayan Nuevo Vallarta
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2,670 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Nuevo Vallarta
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Showing 2,147: English reviews
Orange, California
Reviewed 14 November 2014

I love the lazy river, the roominess of each suite, the cleanliness of the rooms and the iguanas! The women who kept our room clean were unfailingly polite. What I didn't like was the centralized transportation system in the name of resort "security" which makes it physically taxing for many of the guests. It is a long walk on uneven...

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Helpful?
4Thank Anne32825
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Anne32825 : Thank you for providing your comments about your vacation at The Grand Mayan. We are delighted to find out that our housekeeping staff was professional and pleasant as this is what we strive for every day also that you enjoyed the lazy river. It is important to point out that our Nuevo Vallarta resorts have one main...

Houston, Texas
Reviewed 13 November 2014

Time-Share at the Grand Mayan. If you're planning vacation with family and also plan to relax, this is the place for you. Fact, you're coming into the grand mayan world. If you arrive from anywhere in the world and already had arranged hotel to pick up that is the best and easy way to get to the hotel. Before you...

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Helpful?
5Thank jose V
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear jose V : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools, entertainment, the spa, activities and our staff’s service. Everyone works tirelessly - day and...

Saint Louis, Missouri, United States
Reviewed 12 November 2014

We traded our timeshare for a week at Grand Mayan. Based on other reviews and information we received during check in, we elected to go through the 1 hour timeshare sales pitch. We were informed that we had to do this to get a beachfront room and free internet for the week. While we did get a beachfront room and...

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Helpful?
5Thank Brad R
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Brad R : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. It appears as though not all your expectations were met. We host thousands of satisfied guests every week as well as attending them and we measure the caliber of our quality through several mediums in an attempt...

canada
Reviewed 12 November 2014

We traded our Banff Timeshare with a 2 bedroom unit at The Grand Mayan Resort. We have stayed at their Riviera Resort 2 years ago and because we had a good experience we booked their Nuevo Vallarta location this time because we were with our family who have small children. We had a problem free stay and the children enjoyed...

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3Thank linrabCanada
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear linrabCanada : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are pleased to learn you enjoyed the room and our pools. Your feedback is very important to us, and we will gladly follow-up with the appropriate areas as creating ideal vacation experiences is our main...

Seattle, WA
Reviewed 11 November 2014

We are 3 days in to our vacation. So far not so good. I will give a list of pros and cons. Fyi that we were supposed to stay at the Grand Mayan in Cabo, but had to cancel due to Sept hurricane. Pros 1. Kids Club. The only affordable thing on the property. $15 for all day incl lunch...

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7Thank rain2
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear rain2 : We truly appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are really happy you enjoyed the kids club, pools, grounds, the gym and most of our staff’s service. They all work day and night doing their best to help our guests enjoy their vacations. All...

Calgary, Canada
Reviewed 11 November 2014

We travelled as a couple and spent two weeks at the resort. Overall we enjoyed our stay. The weather was nice for the most part but we found it more humid than previous years. We found that they discourage you from leaving the resort and if asked, provide minimum info as to how to get off the resort. The food...

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Helpful?
1Thank Shelby R
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Shelby R : We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are glad you enjoyed your vacation. We are delighted to find out that most of our staff was pleasant, as this is what we strive for every day. Your feedback is very important to...

Fort McMurray, Canada
Reviewed 11 November 2014

This is our first review on trip advisor and this hotel / resort has earned outstanding marks from our family. We have been following the reviews for the past 5 months and the biggest negititive comment seems to be focused on the time share people. We are currently still at the Grand Mayan and have been asked once at check...

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Helpful?
1Thank Patrick D
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear Patrick D : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, the pools and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Our primary...

Appleton, Wisconsin
Reviewed 10 November 2014

We are dedicated travelers and have been all over the world...nothing came close to this 6 star hotel! This is a LUXURY experience from the beautiful drive in, impressive lobby, lingering sweet scent of orange blossoms in the lobby and massage music piped thru all! I wanted to lay down and take a nap! The property is its own city...

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3Thank heidi D
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear heidi D : We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our facilities, the gym, pools and the santuario. Your comments are always welcomed. We always like to hear about our guests’ experiences since...

Seattle, Washington, United States
Reviewed 10 November 2014 via mobile

This is a fantastic resort. I could go on and on about what's great about it but instead I'll give you the few downers I found. First off the crowd is primarily 50+ very few under. Secondly they encourage and make it difficult to get off the property to try and get you to stay put and spend your money...

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3Thank dashark12
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear dashark12 : Thank you for providing your feedback about your vacation at The Grand Mayan. We are happy that you found our property to be fantastic. Rest assured that your comments will be taken into consideration in order to provide our guests everything that they need to make the most of their vacations with us. Your comments and suggestions...

Fargo, North Dakota
Reviewed 10 November 2014

We just arrived home from a one week stay at the Grand Mayan Nuevo Vallarta. We previously visited the Grand Mayan in Los Cabos and the Mayan Palace in Riviera Maya. This review may be lengthy but I don't feel all of the other reviews are necessarily a fair review of the property. This resort is large, yes, but has...

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Helpful?
8Thank ndmom11
Socialmediamanager1, Manager at The Grand Mayan Nuevo Vallarta, responded to this review

Dear ndmom11: Thank you for taking the time to provide us your detailed feedback about your recent stay at The Grand Mayan. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about The Grand Mayan Nuevo Vallarta

Address: Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta 63735, Mexico
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Nuevo Vallarta
Hotel Class:5 star — The Grand Mayan Nuevo Vallarta 5*
Number of rooms: 795
Reservation Options:
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Also Known As:
Grand Mayan Nuevo Vallarta Hotel Nuevo Vallarta
Wyndham Nuevo Vallarta
Grand Mayan Resort Nuevo Vallarta
Grand Mayan Puerto Vallarta
Hotel Style:
#9 Family Hotel in Nuevo Vallarta
#9 Top resorts Hotel in Nuevo Vallarta
#9 Luxury Hotel in Nuevo Vallarta
#10 Romantic Hotel in Nuevo Vallarta
#13 On the Beach Hotel in Nuevo Vallarta
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Nuevo Vallarta staff and other travellers.
329 questions
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Questions? Get answers from The Grand Mayan Nuevo Vallarta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you plan to cook in your room, get the bedroom. If not, get the less expensive studio.”
 of 5 bubbles 493jcd, 5 Dec 2016 | Read review
“Double rooms are available for larger groups”
 of 5 bubbles rtodderud, 3 Dec 2016 | Read review
“The suites are the best and there's plenty of room for 8. There were only 4 in my family, but the place is huge.”
 of 5 bubbles 608denises, 3 Dec 2016 | Read review
“All rooms are great.”
 of 5 bubbles kenandpatricia, 3 Dec 2016 | Read review
“The only way to get an ocean view room is to deal with a sales meeting (3+ hours and high pressure)”
 of 5 bubbles Nevergo33, 3 Dec 2016 | Read review
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