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Decameron Las Heliconias

Travellers' Choice award winner
31/05/2017 01/06/2017
1 room 2 adults 0 children
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Decameron Las Heliconias
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152 Reviews from our TripAdvisor Community

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Showing 16: English reviews
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Fort Lauderdale, Florida
Reviewed 22 March 2017

We stayed at this hotel on our family vacation last year and it was worth every penny. the hotel is kept impeccable. rooms are clean and the service is great. However, at times, they are a bit sticklers to the rules. Which is different from here in the States. They have beautiful flowers and landscape every where. Great pool. Even...

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Helpful?
Thank Marcelawhite
Management response:

Dear Mrs. Marcela, Thank you very much for your good comments about our hotel and our services, we are very sorry about the small details presented and we assure you we are working hard on every recommendation to improve. It is always a pleasure to have you in our region and you will always be welcome in the coffee region...

Reviewed 13 January 2017

For starters, the location; The hotel is approximately 1 hour away from Armenia with a partially paved road with many gaps. Upon arrival they immediately debit the value of the entire stay (in my case 250 dollars, approximately 750.000 colombian pesos per night). The rooms are poorly lit and the air conditioning does not work, there is no mini-bar and...

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Helpful?
Thank Laura A
Management response:

Dear Mrs. Laura, We regret the situations presented in our hotel. In the hotels Decameron we manage an included system, for this we make the reservations for the restaurant La Fonda, In our restaurant Buffet La Hacienda we have a varied menu for all our guests. We work constantly to improve and that each of the observations given by our...

Nevada City, California
Reviewed 6 December 2016

My husband and I really enjoyed our stay at the Decameron Las Heliconias hotel. The grounds are beautiful. Our room was spacious and clean. The staff couldn't have been more helpful and friendly. The food buffet was fresh and plentiful. We opted for the all-inclusive package, which I would recommend. It made staying there really easy. It included all of...

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Helpful?
2Thank DJARod
Management response:

Dear Guest, A thousand and a thousand thanks for your lovely comments about our hotel and our services, it is really a pleasure to read your appreciations, in the hotel decameron heliconias we strive every day to make the experience of our visitors a unique and unforgettable experience. Regarding the observations we receive them in the best way and we...

Reviewed 21 September 2016 via mobile

This hotel is situated on one of the most beautiful places in Colombia, it has a beautiful architecture and it is really well maintained. The rooms and the bathroom are kept in fantastic condition. The place is peaceful and mostly quiet. The pool is in good condition and there is a lot of activities throughout the day. The cons really...

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Helpful?
Thank Juan B
Management response:

Dear Guest Mr Juan, Thank you very much for your positive comments about our hotel, it is very important for us to have your opinion. Decameron hotels have high standards for food, we regret not having met your expectations, we will feed back this with our pesonal with the idea of improving. We hope to have the pleasure of having...

Dubai
Reviewed 22 August 2016

This is my third visit to this hotel. Previously we had a good experience overall but this time it seems we came to a completely different hotel. Starting from the check-in process. Rooms were not ready until 5:30pm but off-course you pay the full day or at least something after 2 or 3pm but you don't pay the full day...

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Helpful?
1Thank Alimuca
Management response:

Dear Guest, Thank you for your comments, really regret what happened in your visit to our hotel , we read your comment immediately take steps with the departments involved , our priority is to always give the best service . The delivery time of our rooms is 3 pm to 5 pm , usually at this time and all rooms...

London, United Kingdom
Reviewed 20 August 2016 via mobile

Really enjoyed my stay in this hotel, the service is really good and so is the food, everything is included, you should get the complete package because both Panaca and Parque del Cafe are worth seeing. We didn't use the pool but it seemed to be very good. I would recommend this resort over it's sister one at Panaca because...

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Helpful?
Thank Yasin K
Management response:

Dear guest , Thank you for your positive comments about our services and our hotel , we always work with effort to make each stay an unforgettable experience . We hope to have the privilege to serve them again. Pedro Nel Holguin Miller General Manager Hotel Decameron Las Heliconias gerencia.heliconias@decameron.com Phone Option 2 57 6 7410505 extension 129

Orlando, Florida
Reviewed 11 August 2016

We were not able to travel so we request the refund for travel and hotel and it was agreed that we would received it, but it has not happened. We started the process in May and they said that the process would take 30 days and we are in August and didn't happen. Very disappointed in the customer service.

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Helpful?
Thank bibianaso
Management response:

Dear Guest, Thanks for writing , sorry for what happened , please write me to e-mail subgerente.heliconias@decameron.com , this in order to ask in more detail about your reservation and find a solution . We hope your information. Pedro Nel Holguin Miller General Manager Hotel Decameron Las Heliconias gerencia.heliconias@decameron.com Phone Option 2 57 6 7410505 extension 129

Houston, Texas
Reviewed 27 July 2016 via mobile

We stayed there from July 4th to the 7th, visited Parque del cafe, and panaca. The hotel is very beautiful, rooms very large with space, no access needed when we traveled, so just with fan provided we were ok. Food is typical colombian food and dishes and changed at nights. You can make dinning reservations for fine dining there or...

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Helpful?
2Thank dianpena
Management response:

Dear Guest, Thanks for letting us know your opinion about our services , it is very important to us. we will consider your recommendations to improve, in hotels Decameron work every day to have a high standard and make every visit an unforgettable experience. We hope to have the pleasure of having you in Hotel Decameron heliconias again. Pedro Nel...

Atlanta, Georgia
Reviewed 19 July 2016

We we arrived, we were very excited since the hotel grounds are really very nice. The check-in process was painful!! We had a reservation for 2 rooms and assigned us rooms on opposite sides of the hotel (not realistic since we had kids). They took over 45 minutes to find rooms together. We also had park passes with our package...

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Helpful?
1Thank fantabulous
Management response:

Dear Guest, We apologize for the situations presented during their stay . in our hotel we are always thinking of the welfare of our guests , regarding the events presented take immediate action , it is very important for us to prevent any action of these be resubmitted . hope to have the privilege to serve you again and make...

Forest Hills, New York
Reviewed 19 July 2016

We went to Colombia for family vacations and one of our destinations was the "zona cafetera". We stayed at Decameron Las Heliconias and by far we can tell that Decameron is one of the worse all inclusive resort that we have been. We were a family group of 17 people (including 6 kids), and after 8 hours driving to this...

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Helpful?
1Thank nestor406
Management response:

Dear Guest, Firsthand appreciate the time to share your comments, it is very important for us to know your opinion and so we can improve. We regret the situations presented during stay, we clarify that in hotels Decameron one day in advance by income before check-in is not charged, it charges an early check in the amount of $ 14...

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31/05/2017 01/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Spa
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
Official Description (provided by the hotel)
country hotel located in the coffee zone of Colombia, typical of the region ... more   less 

Additional Information about Decameron Las Heliconias

Address: Km 2 Via a Panaca | Vereda Kerman, Quimbaya 634020, Colombia
Region: Colombia > Quindio Department > Quimbaya
Price Range: $182 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Decameron Las Heliconias 4*
Number of rooms: 100
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Questions & Answers

Here's what travellers have asked, with answers from Decameron Las Heliconias staff and other travellers.
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Questions? Get answers from Decameron Las Heliconias staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You may be better off staying at the other location if you want to go to Panaca faster”
Marcelawhite, 22 Mar 2017 | Read review
“Choose a room with air conditioning. If you would like less traffic flow, choose a room away from the pool area.”
DJARod, 5 Dec 2016 | Read review
“Look for some other options before you come here.”
Alimuca, 21 Aug 2016 | Read review
“rooms on 2nd floor are supposed to have a/c (ask for a/c!)”
fantabulous, 19 Jul 2016 | Read review
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