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This hotel is run down and poorly equipped. Shower curtain doesn't fit the shower so bathroom fills up with water. Toilet paper holder falls out of wall. Dingy and dreary place. Mysterious caked on gunk stuck to walls and doorz here ad there. May meet...More
Thank Daniel A
Response from Sharon C, General Manager at Banff Voyager InnResponded 1 January 2016
Thank you for your feedback. I personally went to the room you stayed at and the shower curtains had been changed. Although I did not find the toilet paper handle defective, I had asked our maintenance person to take a second look at...More
For the price the hotel was great. ..staff were friendly and helpful...of course many of them were aussies..it was a great stay. Full hot breakfast should be included but it wasn't. Phones didn't work in the rooms and no fridge.More
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1 Thank Lisa J
Response from Sharon C, General Manager at Banff Voyager InnResponded 20 December 2015
Thank you for the feedback. Our staffs are very hard working and do their best to provide quality service. I will pass on your commendation to them. It is excellent to hear that you did have a great stay. We would like our...More
Never have I met more helpful staff. So patient and considerate, willing to make sure that my fiances and my needs are met.
They are fantastic people, and I have been to this place before. Really nice.Kristen took her time to recommend restaurants that she...More
Thank Reina D
Response from Sharon C, General Manager at Banff Voyager InnResponded 18 December 2015
Good Evening Reina,
Thank you for your wonderful review. I will pass on your kind words to Kristen and Joselito. They are definitely one of our most engaging and outstanding employees. We look forward to seeing you again soon!
I pulled back the bedclothes to get in there were hairs all over the sheets! The bed had obviously simply been re made and not changed! Yuck! On check out I said to the girl at reception and she didn't even respond!!!
The blinds on...More
3 Thank Emma H
Response from Sharon C, General Manager at Banff Voyager InnResponded 19 November 2015
Thank you very much for taking the time to review our property. Your input is very important to us and we would always like guest expectations to be met all throughout your stay.
I am certainly sorry for the shortfalls during your stay....More
I had made the booking online, but also had a discount coupon that I could use to stay, I called the hotel to discuss it, and the woman on the phone said to bring in the coupon and because all my info was saved in...More
1 Thank SherBear15
Response from Sharon C, General Manager at Banff Voyager InnResponded 20 November 2015
Thank you kindly for your feedback. I apologize for the miscommunication on this matter. I agree with you that if someone had advised you that a coupon will be honored upon arrival, it should be. I had gone back and followed up with...More
US$98 - US$301 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Bad spell check
How come the woman owner Sherry is so rude, shows little respect , attmidates staff and theartens guests? I was told today I couldn't check out Late, even though she didn't know my room number. Told me... More
Bad spell check
How come the woman owner Sherry is so rude, shows little respect , attmidates staff and theartens guests? I was told today I couldn't check out Late, even though she didn't know my room number. Told me someone was already checking in early to my room prior. Than was hasled to get my free breakfast! Than she told me to wait in corner while she talked to my gf. Than I asked her "not disturb us during eating"' was told i would get name banned! After all this she talked friendly to my gf , ignoring me... Than went and integrated staff witch are very nice and proper acting staff) Which nice staff Agreed she had approved to my gf, checking out late! Owner came to table blamed staff and kept back turned to me and only talked to gf. Now we're checking out at noon, after sherry blamed staff. This is not how you talk to guests, staff, people/ anyone.. Hint: let your staff do there job, and get off people's backs, nobody goes to Banff to be treated like this!
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"Our room, 239, faced into the sun. A room with more shade may have been preferable."