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Douglas Fir Resort & Chalets

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964 Reviews from our TripAdvisor Community

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Showing 932: English reviews
Dublin, Ireland
Reviewed 24 August 2011

My wife and I stayed for 2 weeks at Douglas Fir Resort on our first trip to Canada and were absolutely blown away... The resort is a 20 minutes walk from the city of Banff and the resort itself was all it promised - family friendly, well kept and in a quiet area (well, apart from the animal noises...). After...

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2Thank Jim N
BanffFamilyHotel, Manager at Douglas Fir Resort & Chalets, responded to this review

Thank you for taking the time to give your feedback on your stay with us! It sounds like you made great use of all of our facilities including hot tubs, pools, laundry and your fully stocked kitchen. Not to mention making friends with our resident wildlife! We are pleased to have made your first trip to Canada an enjoyable one...

Portland, Oregon
Reviewed 21 August 2011

Rented a two-bedroom condo here with family. Convenient location and the condo was nice and roomy with a kitchen. Friendly staff and various amenities, including free WiFi. A bit on the pricey side, but these days that seems to be the norm in Canada, at least for those of us using American dollars.

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1Thank RobtC
Lawrenceville, New Jersey
Reviewed 20 August 2011

First of all, the Banff National Park is just a wonderful place. Of all the choices of hotels, we chose Douglas Fir because of previous experience visiting as a child and remembering the "indoor water park." Now we visited with our 4 year old. We had a single room with queen bed (and a pull out sofa) -- with kitchenette....

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3Thank NJTraveler46560
Edmonton, Canada
Reviewed 20 August 2011

The resort needs to make it clear that they do not have cabins! this is a hotel,nothing more. The supervisor was terribly rude,instead of trying to fix my issue she simply told me I was welcome to leave. umm NEWS FLASH,I want good service for my $1200 room,I wasn't about to grab my things and leave the resort $1200 richer...

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1Thank rose1990
BanffFamilyHotel, General Manager at Douglas Fir Resort & Chalets, responded to this review

The Douglas Fir Resort is very proud of its well earned family friendly reputation. We know that families need their sleep and we ask all our guests to respect a quiet time after 10pm. In some extremely rare cases, our security department is obliged to remind those loud and disturbing guests to respect the quiet time. In this instance, we...

London
Reviewed 18 August 2011

If you’re going to visit Banff with your family in tow, stay at the Douglas Fir Resort. It’s perfect for families (we brought a group of 18 for a reunion), in a quiet, gorgeous location and has lots to do on-site to keep all ages in your group busy and content. We stayed in two of the large 3-bedroom family...

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3Thank burukku16
USA
Reviewed 16 August 2011

This is the best hotel we have ever stayed at as a family. We received much faster service here than even at the Beaches resort in Jamaica when asking for extra items for our room (baby gate). The playzone is spectacular and the waterslides are a dream. The room was clean and we loved having the kitchen in our room...

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2Thank TravelbugsUSA
Drayton Valley, Canada
Reviewed 16 August 2011

The Reservations Department was ok. I confirmed my reservation a couple days before I left to find out that Dallas completely mispelled my name and location. I was alittle annoyed that she never mentioned a family package when I originally booked my room. Front desk was very helpful and very professional. Good job! The rooms were large and well stocked....

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1Thank Heather_N_DV
Edmonton, Canada
Reviewed 13 August 2011

Has been over ten years since I have stayed at the DFR, winter ski trips, single. Loved what they offered then i.e. chalet style condos with lots of room. Now with a family of four kids, it is even better. The package they offered and the use of the kitchenette made this holiday more than afforadable. Would highly recommend this...

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1Thank Mulconroy
Southampton, United Kingdom
Reviewed 12 August 2011

Stayed two nights with wife and daughter. Huge rooms with kitchen etc. Would be ideal as a base for a longer stay. Only drawback is no restaurant but the one over the road is excellent if a little pricey.

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1Thank Alex450212
Mississauga
Reviewed 12 August 2011

My wife and I stayed here many times and we know which rooms have a "view" we like. When I tried to request, on 3 separate occasions before our stay, for a level 300 room or higher, I was told they would put a note on our file. When we checked in I was told we were in room 208....

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Thank smartchuckie

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Self-Serve Laundry
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Banff’s Finest Family Accommodation, located on peaceful Tunnel Mountain. All units have full kitchen, air-conditioning, fireplace (most are wood-burning) and flat-screen TVs, DVD players and Plug n’Play panels (families can now bring their electronic gaming systems). Amenities include 2 BRAND NEW giant indoor waterslides, swimming pool, kiddie pool, games room, multilevel indoor playzone, saunas, whirlpools, steam room, fitness room, barbecue stations and FREE/UNLIMITED use of the Town of Banff shuttle bus. Free WiFi and internet kiosk, free local calls and free parking. ... more   less 

Additional Information about Douglas Fir Resort & Chalets

Address: 525 Tunnel Mountain Drive, Banff, Banff National Park, Alberta T1L 1B2, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Banff
Price Range: $183 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Douglas Fir Resort & Chalets 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Douglas Fir Resort And Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Hotel Chalets
Douglas Fir Banff
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Questions & Answers

Here's what travellers have asked, with answers from Douglas Fir Resort & Chalets staff and other travellers.
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Questions? Get answers from Douglas Fir Resort & Chalets staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay Elsewhere!”
 of 5 bubbles canada134, 13 Mar 2017 | Read review
“Don't rent Condo!! Very noisy place!”
 of 5 bubbles PraxiAixEnProvence, 28 Feb 2017 | Read review
“The lower unit chalets are great if you have kids...no worrying if them running around in the unit will annoy other guests!”
 of 5 bubbles sophiej586, 12 Feb 2017 | Read review
“Book ahead if possible.”
 of 5 bubbles Pitter04, 20 Jan 2017 | Read review
“If you have kids make sure you are close to swimming and playground”
 of 5 bubbles Smalaniuk, 12 Jan 2017 | Read review
5 of 5