Mount Royal Hotel
138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7 Canada
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US$150
Free cancellation until 10/02/23
US$149
Free cancellation until 10/02/23
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US$150
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#9 of 34 hotels in Banff
Location
Cleanliness
Service
Value
Travellers' Choice
Our location is prime. We’re in the heart of iconic Banff Avenue, surrounded by top restaurants, shops and nightlife. From here, you’ll also enjoy effortless access to Banff’s world-class natural attractions and year-round adventure activities. And, if you need help planning your itinerary, we’d love to assist. Simply stop by our tour desk. Ski, hike, shop or play, then return for après adventure. Our mountain-chic style and relaxed approach to luxury promise to elevate your Canadian Rockies experience. Post-adventure, head to the rooftop for a soak in one of our outdoor hot tubs. The view from here is next level. Cocktails, craft beer and shareable plates in the Cascade Lounge are another favourite way to après. A full-service restaurant, general store, library and museum—sharing cool historic facts about the legendary Mount Royal and Banff—enhance our guest experience. They have implemented industry-leading distancing and cleaning standards in a partnership with Lysol to keep guests and staff safe.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Skiing
Canoeing offsite
Meeting rooms
Spa
Parking
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Rooftop terrace
Baggage storage
Non-smoking hotel
24-hour check-in
24-hour front desk
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Room features
Air conditioning
Housekeeping
Room service
Safe
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Mountain View
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
87Restaurantswithin 0.5 km
51Attractionswithin 0.5 km
Contact
138 Banff Avenue, Banff, Banff National Park, Alberta T1L 1A7 Canada
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1069Reviews40Q+A55Room tips
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No major complaints about this hotel. Stay there was good. Would have been nice if there was a place to purchase snacks or supplies in the hotel. Also would have been convenient to have a microwave in the room instead of having to go to the library area.
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel
Responded 3 days ago
Dear Candace C, Thank You for your review. We appreciate your feedback and would definitely look into the viability of your recommendation. We look forward to welcoming you back! Kind Regards, Anthonette | Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It has a good location, but that's the only positive. Parking is very limited and not always available. The "free drink" in the lounge as a bonus for booking directly, was limited to a can of beer. Brunch in the Brazen Restaurant was ridiculous, charging $19 for a single slice of French Toast (Peanut Butter & Chocolate French Toast). There were two hot tubs on the roof, but one was out of order and they only allow 4 people in the tub, so it was difficult to actually get to use it. And when we did, we regretted it. The excessive amount of chemical in the hot tub bleached our swimsuits and it took several showers to get it off our skin.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Wasn't told about parking charges on arrival, and far too much chlorine in hot tubs (only one working and the other one was being fixed whilst we were in the functional hot tub- not relaxing). Room also very close to aircon fans with a constant drone throughout the night.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel
Responded 1 week ago
Dear uhs6dpnb9d, Thank You for your review and our apologies that your stay fell short of expectations. Our maintenance team has looked into these concerns and both hot tubs are now working as well as the fan control in the room you occupied is adjusted. We'd love the opportunity to welcome you back in the future and should there be one, please know that most, if not all hotels in Banff charges a parking fee. The Mount Royal charges only $5 /day for parking if you are able to park on our main lot. Otherwise , public parking is set at $2/hour during winter and $3/hour for summer. We hoped you enjoyed your tour of our beautiful town. Kind Regards, Anthonette Carasco Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly, we chose the hotel because it had been renovated a few years ago and its a great location. The hot tub was busy in the afternoon though in the mornings it was empty. We did have a room at the back of the hotel as its quieter. Well-recommended.
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel
Responded 1 week ago
Dear denewton, Thank You for your review. We are glad you had a great stay with us and looking forward to welcoming you back in the future! Kind Regards, Anthonette Carasco Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent location in the centre of Banff and good value. Good room size and quiet at the back of the building. Staff on the desk were very helpful. 5th floor bar had run out of 'happy hour' beers is the only criticism. Good location also for the ski bus.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel
Responded 1 week ago
Thank You for your review philipmartin2023. We are happy you had a great stay with us. Looking forward to welcoming you back! Kind Regards, Anthonette Carasco Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed 1 night, there were 4 of us total & 2 rooms. Based on the reviews, this seemed like a good choice. Well it was not! First of all, they were giving hotel guests a 10 minute limit in the hot tub??? Might I add the hot tub is tiny and has a max of 4 people allowed in it at 1 time. 2nd of all there was 1 working ancient elevator, that was so tiny, it barely fit 4 people & took ages to arrive when requested. And the parking here is a NIGHTMARE, it’s first come first serve in their lot, so because it was full we drove around for 40 minutes trying to find an alternative pay parking option nearby, and nearly missed out dinner reservation. At 1:00am out heat stopped working, tried to fix it & the thermostat fell right off the wall. When talking to front desk staff about all our concerns, they couldn’t care less & were completely unsympathetic. This is a very old hotel that had a bit of a facelift a few years ago, but has many things left to be desired. Bottled water in the rooms would have been nice too. The only positives I can give are, Location is Fantastic & beds are comfortable. With all the options in Banff this would definitely not be my choice, there’s so many better hotels nearby.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel
Responded 1 week ago
Dear Kristirocks80, Thank You for your review. We appreciate your feedback and our sincere apologies that your stay fell short of expectations. Our hot tubs has a 30 minutes maximum use limit and 4 people capacity. Parking is a town wide concern on weekends and high occupancy nights and while the hotel seeks a better solution to address our limited parking space , we do have a parking attendant who can guide our guests on other areas to park should there be a need. We also offer luggage assistance while our 2nd elevator is being fixed. We understand your frustration and it is unfortunate that we are not informed about the concerns while inhouse so we could have provided better experience. Our apologies once again. Kind Regards, Anthonette | Mount Royal Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of this hotel is excellent. The hotel is cute and welcoming and the rooms are nicely renovated and are a good size. Two complaints we had were a pair of soiled swim shorts was found behind a chair in our room, presumably left behind by a previous guest. Our 2nd complaint was that for the 3 nights we stayed here, we were unable to use the rooftop hot tubs which was a main reason, other than location, that we booked this hotel. One hot tub was out of order during our entire 3 night stay and the other was restricted to a 4 person minimum so each time we attempted to go to the hot tub (several different times during the day and evening) we were unable to use them.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pursuit Banff Jasper Collection, Guest Services / Front Office at Mount Royal Hotel
Responded 2 weeks ago
Dear adriennemich83, Thank You for your review. We are very sorry for the inconvenience you experienced on your stay. Our maintenance team is coordinating with our suppliers to have the parts needed for the 2nd hot tub to reopen and it our earnest wish too that it'll be soon. We hope you enjoyed your tour of our beautiful town and have a chance to welcome you back in the future! Kind Regards, Anthonette | Mount Royal Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went with my friends just for a getaway in the mountains but when we went to check in and I ask for the hot tub hours they said it’s not working. We were so disappointed because that was the whole reason to go in the mountains and relax and then they said that there will be a power outage for two hours in morning. It was -15 during that time. Over all if we paid that much money we should have all the amenities. Over all it wasn’t a pleasant experience.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hottub not working and small for the size of the hotel. We got a free upgrade at checkin but we weren’t informed that our new bedroom would have excessive noise from the road. There was a ball of hair on the shower wall. We informed the front desk and they told that someone would come and clean it while we were out. We were back from dinner and nothing was done. The power of the building went off at 6am and it wasn’t informed at checkin. There was only a note at the elevator about it
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very nice hotel, friendly staff, great hot tub and lounge on the roof, amazing location.Room was very clean , nice luxurious robes provided were a wonderful touch that you can just put on and get to the hot tub. Our favourite hotel to come back to.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
US$116 - US$163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mount royal banff, hotel mount royal
LOCATION
CanadaAlbertaCanadian RockiesBanff National ParkBanff
NUMBER OF ROOMS
133
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Claim Your ListingMOUNT ROYAL HOTEL: UPDATED 2023 Reviews, Price Comparison and 186 Photos (Banff, Canada) - Tripadvisor
Frequently Asked Questions about Mount Royal Hotel
Which popular attractions are close to Mount Royal Hotel?
Nearby attractions include Lake Minnewanka (0.3 km), Banff Avenue (0.09 km), and Eureka Banff Escape Room Adventures (0.3 km).
What are some of the property amenities at Mount Royal Hotel?
Some of the more popular amenities offered include free wifi, a lounge, and a spa.
What food & drink options are available at Mount Royal Hotel?
Guests can enjoy a lounge, breakfast, and complimentary tea during their stay.
Is parking available at Mount Royal Hotel?
Yes, paid private parking on-site and paid public parking nearby are available to guests.
What are some restaurants close to Mount Royal Hotel?
Conveniently located restaurants include Hello Sunshine Banff Sushi, Farm and Fire, and Block Kitchen and Bar.
Is Mount Royal Hotel located near the city centre?
Yes, it is 0.06 km away from the centre of Banff.
Are there any historical sites close to Mount Royal Hotel?
Many travellers enjoy visiting Cave and Basin National Historic Site (1.5 km) and Old Crag Cabin (0.2 km).
Does Mount Royal Hotel have any great views?
Yes, guests often enjoy the mountain view available here.
Is Mount Royal Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.