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Sunshine Mountain Lodge

981 reviews
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Traveller (178)
Room & Suite (387)
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Overview
  • Excellent44%
  • Very good35%
  • Average15%
  • Poor5%
  • Terrible1%
Travellers talk about
“chimney corner”(76 reviews)
“west wing”(28 reviews)
“eagles nest”(28 reviews)
Free Wifi
Free Parking
Breakfast Available
Heated pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Reviews (981)Write a Review
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All reviewschimney cornerwest wingeagles nesthot tubgreat skiingfirst tracksseason pass holderschair liftspring skiingski schoollift ticketsearly seasonski resortyour luggagemurphy bedgondola ridefamily room
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11 - 15 of 973 reviews
Reviewed 9 January 2018

As the title suggests, this place is all about Location and people! Yes, the regular rooms are small but you are on the Mountain overlooking the slopes! Everybody with whom we came into contact was friendly, welcoming and helpful, especially, Jana, Brittany, Amy and Kamar,...More

2  Thank Randy S
Response from Jason T, Manager at Sunshine Mountain LodgeResponded 4 weeks ago

Thank you for the review and kind words about your stay with us. We'll be sure to pass along to the team. All the best

Reviewed 8 January 2018 via mobile

The Good: One amazing thing of this lodge is location, convenient ski in and out. The mountain view’s are really nice. They have amenities for skiers like equipment lockers. A nice detail was when they sent a small bottle of wine as a welcome. There...More

1  Thank Francisco P
Response from Jason T, Manager at Sunshine Mountain LodgeResponded 4 weeks ago

Thank you for your review. We're disappointed to hear about your experience and we'll be reviewing your feedback with our management team to ensure continuous improvements in all areas for our guests. Kind regards,

Reviewed 6 January 2018 via mobile

Skiing was excellent Food was weak, except Trappers, which was fair Service at Eagles Nest and Chimney Corner was terrible. Waited almost an hour for food even though restaurants were mostly empty Gondola service ends at 5:30, so no option to leave “Village” (which is...More

Thank lccajmw
Response from Jason T, Manager at Sunshine Mountain LodgeResponded 10 January 2018

Thank you for your feedback. We're disappointed to hear we didn't meet your expectations and will be sharing your feedback with the team to ensure we're working on continuous improvement for all out guests. Kind regards,

Reviewed 6 January 2018 via mobile

Skiing was excellent. First time visiting with the family. However service was terrible. Front desk was rude and aloof. Erica is awful. Food was pretty decent but it takes forever at both the eagles nest and chimney corner. Took over an hour and a half...More

Thank ariellaw91
Response from Jason T, Manager at Sunshine Mountain LodgeResponded 10 January 2018

Thank you for your review. We appreciate you taking the time to write and for your feedback. As the hotel been open for over 40+ years, we're very disappointed to hear about the service and dining experiences and we'll be following up with the teams...More

Reviewed 5 January 2018 via mobile

We first stayed here over Christmas 2016 to celebrate our tenth wedding anniversary. We brought our then-eight-year-old son and split our time between Sunshine and Lake Louise. After the trip, I told my husband that the ideal trip would be four ski days instead of...More

Thank Brooke H
Response from Jason T, Manager at Sunshine Mountain LodgeResponded 10 January 2018

Thank you for taking the time to write such a nice review and for the recommendation! We're delighted your family enjoys staying with us and thank you again for sharing your experience with us. All the best,

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Meeting Rooms
Concierge
Breakfast Available
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Details
Price range
US$160 - US$554 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Banff
#4 Top resorts Hotel in Banff
#4 Spa Hotel in Banff
#8 Family Hotel in Banff
#12 Romantic Hotel in Banff
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$160 - US$554 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Luxury Hotel in Banff
#4 Top resorts Hotel in Banff
#4 Spa Hotel in Banff
#8 Family Hotel in Banff
#12 Romantic Hotel in Banff
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (178)
Room & Suite (387)
Dining (48)
Pool & Beach (16)
Amenities (52)
Family and Play Areas (1)
Questions & Answers
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laurawells68
21 October 2017|
Answer
Response from Albert A | Reviewed this property |
Sunshine Ski resort itself is 20 mins away from Banff by bus. Once you get to the resort base, you then need to take the gondola to get to the actual village. If you are staying in the hotel, the gondola ticket will be... More
1
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LeaveTheTourBusBhind
21 May 2017|
AnswerShow all 4 answers
Response from Nicole M | Reviewed this property |
So many more restaurant choices available in Banff instead.
0
Votes
Andrew L
3 May 2017|
AnswerShow all 2 answers
Response from Jennifer W | Reviewed this property |
Some of the best and most snow falls at Sunshine in the spring. April snow conditions should still be quite good. The temperature is warmer for a nice, warm ski day (vs potentially -25 Celsius in December or January) but of... More
1
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Room Tips
"West wing rooms were quiet."
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"West wing rooms are the newest part of the hotel."
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"go for the "waterfall" view rooms. Way quieter and cozy. FYI, the waterfall they refer to is a ski..."
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"If you need more room you will have to spend a bit more otherwise double room is fine."
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