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Deer Lodge

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1,537 Reviews from our TripAdvisor Community

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Showing 1,388: English reviews
Auckland Region, New Zealand
Reviewed 2 weeks ago

The history of this hotel was the reason I chose this hotel but I did not expect it to be so run down. The room was up and down many flights of stairs and at the end of a long dormitory type corridor. I seemed to get lost every time I left the room trying to get out. There is...

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Helpful?
1Thank underwaterkid
Tyler C, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for taking the time to leave your review on Deer Lodge. We apologize that some aspects of your visit did not live up to your expectations, but appreciate you taking the time to share your feedback with us. As you may know, Deer Lodge is a rustic, heritage property, and the original 1920’s features do come with some...

Calgary
Reviewed 2 weeks ago

I really want to love this lodge. I stayed here five years ago on New Year’s Eve and it was magical. The setting, the dinner, the dancing, the walk up to the lake just before midnight. But that was five years ago. A last minute decision to spend New Year’s in the Rockies we understood being blocked into the little...

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Helpful?
Thank Skislikeagirl
Tyler C, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for leaving your review on Deer Lodge. We do apologize that it did not meet your expectations or give the same experience as a previous stay. We will address these concerns with the appropriate managers to ensure they are rectified for our future guest. We hope we will be able to welcome you back so we can give...

Calgary
Reviewed 2 weeks ago

Majestic setting in the heart of Banff National Park. great views from the rooftop deck hot tub; clean, quiet, historical rooms and fittings; comfortable beds and linens, ambiance, great food in both the dining room and the lounge. friendly, courteous and helpful staff. A true gem!

Review collected in partnership with this hotel
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Helpful?
Thank JeanineCalgary
Tyler C, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for taking the time to leave your warm review on Deer Lodge. We are very happy to hear that you enjoyed a peaceful getaway to the lodge and enjoyed being in the heart of Lake Louise. We hope to have the pleasure of welcoming you back in the future. Thank you again for your feedback. Kind regards, The...

Calgary
Reviewed 3 weeks ago

The lounge was fantastic. I would recommend eating there or at the restaurant. While the location of the hotel is beautiful, the hotel itself is run down and in desperate need of upkeep. It is very noisy. The room felt old. Only one person could fit in the bathroom at once. No hangers. One plug. No bedside lamps. No fridge....

Review collected in partnership with this hotel
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Helpful?
Thank Julie L
Tyler C, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for leaving your review on Deer Lodge. We are glad to hear you were able to enjoy the lounge, hot tub and the outdoor activities Deer Lodge and Lake Louise has to offer. With Deer Lodge being built in the the 1920's and a designated Heritage Property, it does come with certain limitations and may not have all...

Calgary
Reviewed 3 weeks ago

Beware the restaurant/lounge server that tried to rip us off several times, messed up our order and overcharged us. Check out was a negative experience that was far from streamlined as they tried to rectify their own overcharging errors.

Review collected in partnership with this hotel
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1Thank zj56
Tyler C, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for your review on Deer Lodge. We do apologize for the billing issue you encountered in the restaurant. We can ensure you that this was an honest mistake and the restaurant and hotel were not trying to rip you off. We have rectified this issue for you and have put processes in place so this does not occur...

Calgary
Reviewed 3 weeks ago

I had read some of the reviews before booking but thought, how bad could it be? It's a CRMR resort! It does not compare to their other properties of Emerald Lake and Buffalo Mountain Lodge. We stayed in a lodge room at Deer Lodge and it was SO noisy, felt more like a hostel. It was disappointing. The room amenities...

Review collected in partnership with this hotel
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Helpful?
Thank E1287ZAcd
Tyler C, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for leaving a review about Deer Lodge. We are glad to hear that you have experienced the other properties CRMR has to offer but apologize that this visit did not meet the expectations that have been put forward from previous stays. We hope you will stay at Deer Lodge again so we can give you that positive stay...

Jasper
Reviewed 3 weeks ago

Staff were a little loud around midnight travelling the corridors. Amazing breakfast. Hot tub was a relaxing way to start the day. Stayed because of the reputation of your kitchen which didnt dissapoint.

Review collected in partnership with this hotel
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Helpful?
Thank 284kathryna
Tyler C, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for taking the time to leave your warm review on Deer Lodge. We are very happy to hear that you enjoyed a peaceful getaway to the lodge and enjoyed being in the heart of Lake Louise. We hope to have the pleasure of welcoming you back in the future. Thank you again for your feedback. Kind regards, The...

Leigh-on Sea, United Kingdom
Reviewed 3 weeks ago

When we arrived the Hotel receptionist was not very helpful and there was no room in my name and did not care about my problem and when i asked if she could tell me the names for the other rooms she refused stating "Data Protection", whilst this was an administration error, she just told me to call Crystal Holidays! and...

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Helpful?
Thank pauljohntanner
Tyler C, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for taking the time to leave your review on Deer Lodge. We do apologize for the difficulties had during your check-in process. This will be addressed with the front desk team to ensure all standards put forward by CRMR and Deer Lodge are being met. Kind Regards, Guest Relations Team

glasgow
Reviewed 3 weeks ago

We arrived at the Deer Lodge seven days into our holiday having earlier stayed in Banff and Kicking Horse. During our first week in Canada we had always had a warm welcome wherever we stayed or ate and we were looking forward to spending some time at the Deer Lodge because of its beautiful location close to Lake Louise. On...

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Helpful?
Thank karen2812
Tyler C, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for taking the time to leave your review on Deer Lodge. We do apologize for the negative experience had during your check-in process. This will be addressed with the front desk team to ensure all standards put forward by CRMR and Deer Lodge are being met. Kind Regards, Guest Relations Team

Rigby, Idaho
Reviewed 3 weeks ago

We loved staying here. Just what we were hoping for-- an older lodge with character. Before checking out we spent the morning in the classic and historic lobby-- well appointed and very comfortable. We will be returning to Deer Lodge with our kids and grandkids!

Review collected in partnership with this hotel
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Helpful?
Thank U2775UVsharonp
Tyler C, Guest Relations Manager at Deer Lodge, responded to this review

Thank you for taking the time to leave your warm review on Deer Lodge. We are very happy to hear that you enjoyed a peaceful getaway to the lodge and enjoyed being in the heart of Lake Louise. We hope to have the pleasure of welcoming you back in the future. Thank you again for your feedback. Kind regards, The...

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Heritage Room One King Bed (38)
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Heritage Room Two Double Bed (53)
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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Free Internet
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Deer Lodge
Deer Lodge
Cuisines: Canadian
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Multilingual Staff

Additional Information about Deer Lodge

Address: 109 Lake Louise Drive, Lake Louise, Banff National Park, Alberta T0L 1E0, Canada
Region: Canada > Alberta > Canadian Rockies > Banff National Park > Lake Louise
Price Range: $148 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Deer Lodge 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Deer Hotel Lake Louise
Deer Lodge Lake Louise
Lake Louise Deer Lodge
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Questions & Answers

Here's what travellers have asked, with answers from Deer Lodge staff and other travellers.
7 questions
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Jacksonville, Arkansas
10 months ago
Exeter, United Kingdom
over a year ago
Hong Kong, China

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Questions? Get answers from Deer Lodge staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book Ahead.”
Griz22, 20 Apr 2017 | Read review
“choose from the new wing, as the old hotel rooms are tired, but great showers”
pauljohntanner, 1 Apr 2017 | Read review
“Family Rooms are large and sunny.”
  • Lovely old door with antique fixtures.
  • Deer Lodge - Family Room, big and bright and clean (plus a sofa)
  • Deer Lodge - Family Room, the corner with the single bed
475cindyw, 13 Mar 2017 | Read review
“Ask for a room that doesnt face the road”
happytraveller413, 27 Feb 2017 | Read review
“Not sure where best rooms would be it was so quiet where we were”
JoanneM4848, 25 Jan 2017 | Read review
5 of 5