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Chateau Nova Kingsway

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119 Reviews from our TripAdvisor Community

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Showing 118: English reviews
Calgary, Canada
Reviewed 12 September 2016

Had an amazing three-night stay at this hotel. Was in town on business and needed a comfortable, affordable and tidy pleasure to call home for a few nights. Front-desk matched the cheapest Expedia rate and we were upgraded to a queen bedroom with kitchenette. Delightful experience, close to what we needed and we'd be back. Thank you Chateau Nova Kingsway.

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Helpful?
Thank WesternCanuk
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear Western Canuk Thank you for taking the time to review the Chateau Nova Kingsway. We strive to provide a clean and comfortable stay for all our guests. We are glad to see you were impressed. We are pleased you enjoyed your upgrade! Its always a nice treat to have a kitchen when you are travelling. We hope to see...

Okanagan Valley, Canada
Reviewed 28 August 2016 via mobile

The rooms where very clean, service was excellent. Only problem was the cheap pillows. If I am booking on line I usually look at the site of the property I am choosing. The first that lets me know how good a hotel room is, look at the pillows in the rooms picture. Small and flat I would not stay at....

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Helpful?
Thank Judie J
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear Ms Jhnson Thank you for taking the time to review the Chateau Nova Kingsway. We are pleased you enjoyed your stay. Thank you for letting us know about the pillows, we take pride in providing a comfortable sleep to all our guests and have addressed your concern. Our housekeeping staff do indeed work very hard and gratuities are always...

Calgary, Canada
Reviewed 21 August 2016 via mobile

Stayed at Nova while we were at a sporting tournament. Quiet rooms. Comfortable bed...pillows were in need of replacing. A couple days out of 7 our room was missed for tidying up. No big deal though. Challeges are sitting outside on benches as every time we would be asked for money or smokes etc. by passing people. Had dinner in...

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Helpful?
Thank Cheryl C
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Cheryl C. Thank you for taking the time to review the hotel on your past stay. We appreciate the feedback. Very happy you found the beds comfortable. Thank you for letting us know about your challenges. We have brought the housekeeping issue up to our Team. We do apologize for any inconvenience. We are pleased you enjoyed the service and...

Edmonton, Canada
Reviewed 19 August 2016

Our wedding reception was recently was saved by the staff and management of Chateau Nova on Kingsway. On less than 2 weeks notice they rescued us from our previously booked venue who were being quite rigid and unable to accommodate a wedding party of 120 guests. We called the Nova and all members of staff were most cordial and accommodating....

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Helpful?
Thank shelly347
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Dear Shelly Thank you for the wonderful review of the Chateau Nova Kingsway. It was our honour to help you out on your special day. Your whole group were awesome and fun to look after. We have certainly shared your comments with all our team and look forward to seeing you all again soon. Congratulations again from The Chateau Nova...

Edmonton, Canada
Reviewed 14 August 2016 via mobile

Dog crap on the lawn at the front entrance, bums smoking in front of the building. I new I had made a mistake as soon as I arrived but I booked through an app again and it is never what they show on the site. Stayed in a executive room, not worth it. I am disappointed in the lack of...

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1Thank traveljunkie22_10
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Traveljunkie22_10 We appreciate your feedback from your previous stay. We understand you made your reservation through an online travel company. We at our end made an error, it seems and put you in a Standard Queen room. Your comments regarding the issues at the front entrance are unfortunate and were addressed immediately. Please contact the hotel directly so we can...

Edmonton, Canada
Reviewed 26 July 2016

We ended up in the Chateau Nova Kingsway's Restaurant completely by accident as it was convenient and near by to have a quick lunch. We had the Ultimate Chicken Sandwich and oh boy, you cannot miss with that one. First of all, the portion is huge and even though we both had one, a couple can easily get only one...

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Helpful?
1Thank Xixco
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Xixco Thank you for taking the time to review the Chateau Nova Kingsway Restaurant. Agreed the Ultimate Chicken Sandwich is a staff and guest favorite. If you have a chance, come sit on the patio and try some of our other excellent food. Chateau Nova Kingsway is committed to providing top notch service and great food and accommodations. Warm regards,...

FORT ST. JOHN
Reviewed 25 July 2016

We have always stayed at this hotel on medical trips for the past 6 years and the last stay was terrible. The tub wouldn't drain and the toilet was plugged. Called front desk and were told there were no maintenance staff so....... When I said we were not staying in a room with a plugged toilet and a slow draining...

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1Thank DAN P
Regi0nalsalesmanager, Director of Sales at Chateau Nova Kingsway, responded to this review

Thank-you for your review. We take these concerns very seriously and will be looking into the items you noted. I would invite you to contact me directly to address these concerns further at 587-336-9531. Sincerely, Mindy Smythe

Reviewed 26 June 2016

Terrible hotel! We found a bedbug in our room. When approached management to show a caught one of the bed bugs they said " IT'S a consciracy and that we planted it". Our shock had no limit. In addition to that ( like you need an addition) staff was super rude and a lot of questionable quests sating at this...

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2Thank Dmitry S
Falher, Canada
Reviewed 4 March 2016

Very clean hotel, front desk workers were very polite. Rooms were really big and beds we're comfortable. Room above us was noise and a lot of running around at 2 am but other than that no complaints. Was there for a medical apt and they gave me a better rate so that was nice. Good location, close to the mall...

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1Thank Jackie C
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Jackie C Thank you for taking the time to review the Chateau Nova Kingsway. We pride ourselves on great service and comfortable sleep!! We are happy you found our beds great and the service from the Front Desk polite. We are sorry about the noise in the night!. We know it can be difficult to be away from home for...

Edson, Canada
Reviewed 15 February 2016

Last year I wrote a review about having to get out of bed to pay for a movie, well the manager managed to track me down , apologized and offered to make it right next trip back. Well in my opinion any one who goes that far is impressive. We called ahead made the reservations and spoke directly to the...

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Helpful?
2Thank verynortherngirl
TTvacationgal, General Manager at Chateau Nova Kingsway, responded to this review

Verynortherngirl Thank you for taking the time to write a new review for your stay at the Chateau Nova Kingsway. We are so pleased you gave us as second chance from your previous experience. We are glad you found the beds comfyand the food from our restaurant great. We look forward to seeing you again on future visits to Edmonton....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Chateau Nova Kingsway

Address: 159 Airport Road, Edmonton, Alberta T5G 0W6, Canada
Region: Canada > Alberta > Edmonton
Price Range: $135 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Nova Kingsway 3*
Number of rooms: 152
Reservation Options:
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Also Known As:
Chateau Nova Hotel And Suites
Chateau Nova Hotel Edmonton
Chateau Nova Kingsway Edmonton, Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Nova Kingsway staff and other travellers.
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Questions? Get answers from Chateau Nova Kingsway staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is not close to the International Airport. It is 45 minutes”
 of 5 bubbles marcelocB2468GY, 12 Oct 2016 | Read review
“Search online through Trivago to see the best price, Chateau Nova will match it.”
 of 5 bubbles WesternCanuk, 12 Sep 2016 | Read review
“Very poorly situated in the city, very few amenities close by”
 of 5 bubbles S4136MVstephanieh, 5 Feb 2016 | Read review
“Ask for a room in the main building”
 of 5 bubbles S996NFkab, 6 Oct 2015 | Read review
“rooms away from the main road are best if you want to get a good nights sleep”
 of 5 bubbles caribbeanchickie, 15 Jul 2015 | Read review
5 of 5