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Fantasyland Hotel & Resort

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1 room 2 adults 0 children
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1,075 Reviews from our TripAdvisor Community

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Calgary, Canada
Reviewed 2 days ago NEW

What a "safe place to stay" & walk to all the entertainment places in the WEM..shopping, bowling, Cactus Club, Comedy Club and to end the week-end good times the Aussie Bar.. Be happy, no worries.. Mother of the Bride..Ruth

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Helpful?
Thank r0semary3
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi r0semary3! We are so happy to hear you enjoyed your stay. The hotel's location makes it a prime destination for special occasions and fun weekend getaways! The direct indoor access between the hotel and the mall make it super convenient to catch a dinner & a show at Jubilations, take a ride on the Mindbender rollercoaster at Galaxyland, hit...

Reviewed 4 days ago NEW

Our little family of 3 stayed in the Modern Polynesian King Room, with jacuzzi, for 4 nights during the April break. Judging by some of the reviews, I was expecting a lot of problems, but we absolutely loved the Fantastyland staff, rooms and our entire stay. In fact, we loved it so much, we added an extra night to our...

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Helpful?
1Thank Kari M
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hello Kari M! Thank you so much for your review! We really appreciate how informative your review is and the feedback you have provided. We welcome any and as many suggestions as we do strive to provide the best service possible to ensure our guests have a memorable experience. The Modern Polynesian Theme has been a success since its creation...

Reviewed 6 days ago NEWvia mobile

Overall our stay was good.Rooms were clean, staff friendly and service was adequate. Our TV kept shutting off every 15 mins. We notified the staff who said they would send someone...never happened. Also I think water park passes should be given to everyone in spite of who you book through. I debated this with the staff and was told we...

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Helpful?
1Thank Jonathon J
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hello Jonathon J, We are happy to hear you enjoyed your stay with us! We do apologize we were not able to have the TV situation handled during your stay, but we will have our maintenance staff look into this. The regular price for Galaxyland or Waterpark attraction passes is $45, but the hotel offers a discounted rate of $30...

Reviewed 6 days ago NEWvia mobile

The hotel was pricey for just a standard room and our room didn't have a microwave but other then that it was a great experience we spent two days at the mall and for the convenience of this hotel it was worth the price!

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Helpful?
Thank Kate L
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hello Kate L, Glad to hear you had a great experience! The hotel's direct indoor access to the mall is definitely one of the many perks that our guests can enjoy. The hotel offers discounted rates on attraction passes for the mall attractions and complimentary WiFi throughout both the hotel & the mall! For your future reservations you can give...

Reviewed 1 week ago

The warm welcome given by the receptionist Julyn and her fast service was world class. It was not a great experience when we booked over the phone but this was overshadowed by the pleasant attitude Julyn gave us. These are the type of people that are worthy to be kept and be rewarded and so we did not want this...

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Helpful?
Thank KARMINA SHAMIN V
Fantasyland H, Manager at Fantasyland Hotel & Resort, responded to this review

Hello KARMINA SHAMIN V, We are so glad to hear that you had such great service with our Front Desk agent at check-in. I am sorry to hear that your booking was not up to standards. We appreciate you sharing your experience with us so that we can strive to achieve great customer service across the board. We hope to...

Saskatoon, Canada
Reviewed 1 week ago

My kids absolutely loved our hotel room. We did the Roman emperor theme room and it was awesome, from the bed to the shower to the Jacuzzi. Although the jets in our Jacuzzi didn't seem to work, or maybe we didn't know how to turn them on, the stay was fantastic. The location being inside the hotel was wonderful for...

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Helpful?
Thank jessicasklar
Fantasyland H, Manager at Fantasyland Hotel & Resort, responded to this review

Hello jessicaklar, Thank you for sharing your experience with us. We are so happy to hear that you enjoyed your stay with us in our newly renovated Roman theme room. If ever you have a problem in your room, don't hesitate to call our Front Desk for some help. We wouldn't want you to miss out on anything the room...

Winnipeg, Canada
Reviewed 1 week ago

My family went to the West Edmonton Mall's Fantasyland hotel over Easter weekend. it was SO nice, the staff was great, and the convenience of being connected to the west Edmonton mall and all the attractions was unbeatable. we went to Galaxyland and took in a sea life show the first day, went to the 2nd Level restaurant connected to...

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Helpful?
Thank ginld66
Fantasyland H, Manager at Fantasyland Hotel & Resort, responded to this review

Hello ginld66, Thank you for choosing Fantasyland Hotel for your Easter weekend away. We are so happy to hear that you had such a good experience. We are glad you could take part in our Gourmet Hot buffet breakfast at the L2 Grill, and not have to even leave the building to experience all the mall has to offer. We...

Edmonton
Reviewed 1 week ago via mobile

The stay was great. Loved the Roman room. Took the tub along time to fill. But great stay. I would recommend this hotel to anybody. Stay was excellent when checking in and out. Room was clean and neat. Thanks

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Helpful?
Thank Bernie S
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hello Bernie S, Thank you for your review! We are happy to hear you enjoyed your stay. The Roman theme is one of our more recently renovated rooms and is definitely one of the top choices for our guests with its round king-sized bed and 2-person Jacuzzi. We look forward to your next stay!

Winnipeg, Canada
Reviewed 2 weeks ago

Will visit again! We love making this a regular stop when we are in Edmonton, and generally add an extra day to spend a night here. Kids love the mall, and we love the vacation feel, could be -30 outside, but you don't have to step out to it!! Everything is at your fingertips, no jacket needed! :)

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Helpful?
Thank mustache-parakeet
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi mustache-parakeet, We are glad to hear that you enjoyed your stay and we appreciate that you have chosen us as one of your regular vacation destinations! The hotel's direct indoor access to the mall is definitely a plus, especially when travelling during colder days. There are plenty of attractions for kids and families to enjoy and as a hotel...

Prince Edward Island, Canada
Reviewed 3 weeks ago

We have stayed at this hotel about five times in the past 4 years with our family. While it is wonderfully located, just about every room we have stayed in has had things broken or run down. One of our stays, the water system was being upgraded and we were unable to use water for the bulk of an entire...

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Helpful?
Thank k0dji
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Thank you for taking the time to inform us of your stay. We are glad to see that you have come to stay with us so many times. We are also sorry that your time with us has not always met your expectations. Could you please contact us directly at rooms@flhwem.com with your contact information and we will have a...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Fantasyland Hotel. We're located in the heart of North America's largest shopping and entertainment complex, West Edmonton Mall. The hotel features classically decorated rooms with TV, complimentary Wi-Fi, hairdryer, voice mail, clock radio and air conditioning. Choice abounds when it comes to dining with L2 Grill providing culinary creations that feature the freshest ingredients found between the East and West Coasts of Canada. If it is just a drink you are after, the L1 Lounge provides a relaxing environment to sit back and enjoy. ... more   less 

Additional Information about Fantasyland Hotel & Resort

Address: 17700 87 Ave NW, Edmonton, Alberta T5T 4V4, Canada
Region: Canada > Alberta > Edmonton
Price Range: $208 - $384 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fantasyland Hotel & Resort 3.5*
Number of rooms: 355
Reservation Options:
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Also Known As:
Fantasyland Hotel And Resort
Fantasyland Hotel Edmonton
Fantasyland Hotel & Resort Edmonton, Alberta
Hotel Style:
#1 Casino Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from Fantasyland Hotel & Resort staff and other travellers.
7 questions
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Sydney, Australia
6 months ago
Vancouver, Canada
Red Deer, Canada
21 days ago
over a year ago

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Questions? Get answers from Fantasyland Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a recently remodelled room”
k0dji, 4 Apr 2017 | Read review
“Do not stay in a theme room! Overpriced and outdated. Regular rooms are perfect!”
DarceeO, 21 Mar 2017 | Read review
“ask for an upgrade, you never know....”
kbw3940, 11 Mar 2017 | Read review
“"Modern" Polynesian rooms are newly renovated rooms.”
ACthegreat, 3 Mar 2017 | Read review
“Ask for a newly renovated room.”
uniquebunch, 27 Feb 2017 | Read review
5 of 5