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Fantasyland Hotel & Resort

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Fantasyland Hotel & Resort
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1,057 Reviews from our TripAdvisor Community

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Showing 1,034: English reviews
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Rossland, British Columbia, Canada
Reviewed 5 days ago NEW

So my family and I travelled to the West Edmonton Mall and stayed in a regular room which is all you need because theme rooms are WAY OVERPRICED and dated. The regular rooms are very nice and honestly, you are never in your room. I do find them well overpriced but I was willing to pay for the experience. I...

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Helpful?
Thank Darcee O
Reviewed 1 week ago via mobile

We stayed in the Train theme room for three nights. The room is very dated, not sure if it has been updated since the 80s outside of the television. The room had a king bed and bunk beds. The top bunk was rather high. The mattresses for the bunk beds were old and have seen better days. The king bed...

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Helpful?
Thank Sask_Postie
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Sask_Postie, Thank you for choosing the Fantasyland Hotel for your time in Edmonton. We are sorry to hear that the Canadian Rail theme did not meet all of your expectations. We will pass on the concerns about the bunk bed mattresses to our Housekeeping team. Our location inside of West Edmonton Mall is a great feature and we are...

Reviewed 1 week ago

Totally worth the price! Upgraded to Igloo room with bunk beds! Staff are really welcoming. I do not understand the review with the elevators, but we did not have to wait and it is okay when we were there.

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Helpful?
Thank Quennie Jane D
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi Queenie Jane D, It is great to hear that you were upgraded to an Igloo room for your stay. Our theme rooms are very unique and we were happy to give you the opportunity to experience one of them. Be sure to keep an eye on our website because we have a new and exciting promotion for our theme...

Winnipeg, Canada
Reviewed 1 week ago via mobile

A very nice and unique hotel due to its direct proximity to the WEM & the available theme rooms. Even regular rooms are quite spacious and well appointed however the bathrooms are a bit small & not lit very well. Rooms & entire hotel is very clean and the staff is friendly & helpful. Room rate tends to be a...

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Helpful?
Thank 454ernesth
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi 454ernesth, We appreciate you taking the time to review your stay. It was nice to hear that overall you enjoyed your stay and our staff made you feel welcome. We hope to see you again soon.

Calgary, Canada
Reviewed 1 week ago

My family and I stayed at the Fantasyland Hotel & Resort and I quite enjoy my room. It was a newly renovated room with a Polynesian theme. As an added bonus, the hotel is conveniently connected to the West Edmonton Mall. We never had to walk outside to get toiletries and food. The only thing I didn't like was that...

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Helpful?
Thank AHK403
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi AHK403, We appreciate your feedback. Our Modern Polynesian room is very popular and we are so happy to hear that it met your expectations. We hope to see you again soon.

Longlac, Canada
Reviewed 2 weeks ago via mobile

Stayed here this past weekend for 3 nights, regular two queen beds, staff at check in and front desk all weekend were very friendly, polite and considerate. When checking in, they made us aware of a foam pool party at the water park on Saturday and I mentioned we needed to be up very early for flights out, they moved...

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Helpful?
Thank amgoulet
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi amgoulet, Thank you for your review. It is nice to hear that you were able to enjoy your stay with us. Our location being right inside of the West Edmonton Mall is a very positive thing, especially when it is very cold outside. We will be sure to pass on your comments to our team. We look forward to...

Saskatchewan
Reviewed 2 weeks ago via mobile

We stayed in a luxury Polynesian room for five days/4 nights. Room wasn't overly clean (dust and sticky stuff on tables something on the roof of the shower. The shower leaked everywhere when we showered. My husband noted for a fairly newly renovated room it seemed fairly beat up) also our room wasn't ready at guaranteed check in time (not...

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Helpful?
Thank goglobalSaskatchewan
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi goglobalSaskatchewan, We would like to thank you for letting us know how your most recent stay went. We would like to discuss your concerns with you personally. If you could please contact our Front Office Manager at faren.critch@flhwem.com with your contact information so she can contact you directly. We look forward to hearing from you.

Okotoks, Canada
Reviewed 2 weeks ago

I went to Edmonton for a night for a conference mid week and was very impressed with the upgraded Roman Themed room- pillar, huge jacuzzi tub, a very nice and relaxing break from reality. They room was by an elevator but still was fairly quiet.

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Helpful?
Thank kbw3940
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi kbw3940, Thank you for the review. It's nice to hear that you were impressed with our newly renovated Roman Theme room. We hope to see you again soon.

Spruce Grove, Canada
Reviewed 2 weeks ago

We stayed at the hotel the other night and was very disappointed in the theame rooms. The beds were so very hard that when I layed there for a very short time my hips would get sore. Also when we used the jacuzzi tub and went to drain it some of the water was backing up in the shower in...

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Helpful?
Thank ldpj56
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi ldpj56, We are sorry to hear that you did not enjoy your stay with us. We will be sure to pass on your concerns about the bed and Jacuzzi tub backing up to our team. We hope that next time you are in Edmonton you decide to stay with us again. If you could please e-mail our Front Office...

Reviewed 2 weeks ago via mobile

The hotel is getting a bit shabby and the themes are kind of cheesy. But if you enter into the spirit of the thing this is a really enjoyable escape from the everyday. Being attached to the mall, Fantasyland is a great staycation spot when it's -35 plus wind chill.

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Helpful?
Thank BookGrrl75
Fantasyland H, General Manager at Fantasyland Hotel & Resort, responded to this review

Hi BookGrrl75, Thank you for the review. Our location inside of the West Edmonton Mall is perfect for any one who wants to get away from Alberta's very cold winters. We appreciate your feedback and hope to see you again soon.

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Welcome to the Fantasyland Hotel. We're located in the heart of North America's largest shopping and entertainment complex, West Edmonton Mall. The hotel features classically decorated rooms with TV, complimentary Wi-Fi, hairdryer, voice mail, clock radio and air conditioning. Choice abounds when it comes to dining with L2 Grill providing culinary creations that feature the freshest ingredients found between the East and West Coasts of Canada. If it is just a drink you are after, the L1 Lounge provides a relaxing environment to sit back and enjoy. ... more   less 

Additional Information about Fantasyland Hotel & Resort

Address: 17700 87 Ave NW, Edmonton, Alberta T5T 4V4, Canada
Region: Canada > Alberta > Edmonton
Price Range: $196 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Fantasyland Hotel & Resort 3.5*
Number of rooms: 355
Reservation Options:
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Also Known As:
Fantasyland Hotel And Resort
Fantasyland Hotel Edmonton
Fantasyland Hotel & Resort Edmonton, Alberta
Hotel Style:
#1 Casino Hotel in Edmonton
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Questions & Answers

Here's what travellers have asked, with answers from Fantasyland Hotel & Resort staff and other travellers.
6 questions
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Sydney, Australia
5 months ago
Vancouver, Canada
over a year ago
Los Angeles, California
over a year ago

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Questions? Get answers from Fantasyland Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay in a theme room! Overpriced and outdated. Regular rooms are perfect!”
 of 5 bubbles DarceeO, 21 Mar 2017 | Read review
“ask for an upgrade, you never know....”
 of 5 bubbles kbw3940, 11 Mar 2017 | Read review
“"Modern" Polynesian rooms are newly renovated rooms.”
 of 5 bubbles ACthegreat, 3 Mar 2017 | Read review
“Ask for a newly renovated room.”
 of 5 bubbles uniquebunch, 27 Feb 2017 | Read review
“The website displays the interior of the rooms well; when choosing a theme room look at the selections they give good room descriptions.”
 of 5 bubbles 466augustinel, 14 Feb 2017 | Read review
5 of 5