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when we arrived, out bed had blood and hair on it. the bathroom wasn't cleaned, you could see the urine around the toilet. after asking staff to clean it, a well as the GENERAL MANAGER, (4 times) it was "cleaned" but you could tell they...More
1 Thank sillysis1
Response from Kaitlyn W, Front Office Manager at Ramada Edmonton WestResponded 6 days ago
I want to take this opportunity to apologize that your stay did not meet your expectations. Your experience is not the quality of service that we have promised to provide to our guests. Our promise is something that we strive to deliver to every guest...More
I've stayed in this area many times. There are many similar class hotels but the Ramada has an included Continental breakfast which was more than adequate and which saves you some time and money in the morning, making it a smart choice.
The King room...More
Thank Allan G
Management response:Responded 15 September 2017
Thank you for taking the time to write a review regarding your experience at our Ramada Edmonton West hotel, we truly value your feedback. I am pleased to hear that you enjoy all of the amenities our hotel has to offer; appertaining to...More
This place is well kept. It was clean, staff were friendly. We stayed here 2 nights out of 4 day trip and I wish we would have stayed all 4. We spend 2 nights at Fantasy land hotel and we preferred the Ramada. The price...More
The desk agent was very nice and even looked up my Wyndham Points number. Very clean room. It was quiet and comfortable room temperature. Breakfast was perfect. Sausages were actually very good. Other hotels have very cheap awful sausages. Very easy check out. Will return...More
Thank LINDA D
Response from Kaitlyn W, Front Office Manager at Ramada Edmonton WestResponded 4 weeks ago
Thank you for your five star review regarding your stay with us at the Ramada Edmonton West. I am pleased to hear that we met your expectations. We look forward to welcoming you back in the future!
Front Office Manager
I loved the holiday inn that was at this location before. I really hate that I have to take "food" coupons to get some food in the morning. My mother and my grandson were in the room and I felt like I was stealing food...More
Review collected in partnership with Ramada
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Thank Ruthy D
Management response:Responded 26 September 2017
I would like to take this opportunity to apologize for your unpleasant experience as a guest at our hotel; I appreciate the time that you took to bring this matter to our attention. I assure you that the matter will be looked into. Once...More
US$82 - US$115 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Express Hotel And Suites Edmonton At The Mall ,
Response from jatindert185 | Property representative |
Thank you for bringing this matter to our attention. We are still working to correct issues such as this. It will all be running more smoothly very soon.