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BEST WESTERN PLUS Westwood Inn

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241 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Westwood Inn
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Showing 237: English reviews
Calgary, Canada
Reviewed 8 June 2015

Drove up from Calgary - easy to find and good location especially if you are interested in going to West Ed. Every member of the staff we encountered were friendly and helpful. Didn't use the pool area, the fitness area and didn't get a chance to try room service or the attached restaurant. The building is currently being renovated though...

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Helpful?
Thank Jerry K
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Jerry, Thank you so much for your comments. It was a very honest review, and I appreciate what you said. I understand the inconvenience with the elevators and your room type. With the renovations going on, it throws a bit of a wrench into what rooms are available at any given time, as well as the effectiveness of anything running...

Calgary, Canada
Reviewed 7 June 2015 via mobile

So my husband booked this place for our family of 5 & his friends family of 4. All the fixtures were worn- peeling paint from doors, tables with bubbled finishes, dressers & desk with chipped paint. Our friends room had an AC that wasn't powerful enough, out toilet sporadically decided not to flush & the elevator was out of order...SO...

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Helpful?
1Thank Wendy M
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Wendy, I am so sorry we did not meet your expectations during your stay. We are putting in every effort to make everybody's stay remarkable, and I'm sorry to hear that yours definitely was not. The hotel is under new management, and is currently under full-scale renovation. Many of the problems you pointed out will be a thing of the...

Salmon Arm, BC
Reviewed 2 June 2015

This hotel was rented from Expedia on a sight unseen basis. I didn’t get to check the reviews until after I had booked and consequently felt as though I were taking a chance. The hotel staff (especially Hala on the front desk) were all very helpful and made every effort to make my stay comfortable. We were there for 4...

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Helpful?
Thank Ange_McD
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Ange, It's not often we get reviews from our "sight-unseen" guests, and I am very happy to have received yours! I hope your experience shows that the level of service you get from us is never dependent on how much is spent for the room! Thank you for your kind words, and I am so happy you enjoyed yourself while...

Helena, Montana
Reviewed 1 June 2015

The staff are kind, courteous, and very accommodating! I booked through a third party and was set up with a room with one king size bed, I needed two, the front staff very quickly adjusted our arrangements to get us in a room with two queen size beds. The room was spacious, comfortable and clean. The cleaning staff are very...

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Helpful?
Thank Denn B
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Denn, Thank you so much! What a lovely review! It's always great to hear when people enjoy themselves so much with us. We are now going through major renovations to provide even more excellent services and amenities to our guests, so spread the word! Thank you again for staying with us, and I hope to see you gain in the...

Calgary, Canada
Reviewed 1 June 2015

The staff had no idea of what services they were expected to provide. Hotel was under Construction / Renovations. The Good Location is not worth the problems they presented. Advance bookings (rooms) were not placed in the same wing let alone area of the hotel. Only Best Western Plus I have been to that does not have some kind of...

Review collected in partnership with Best Western
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Helpful?
1Thank Glen A
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Glen, Please accept my apologies for not meeting your expectations. We are trying very hard to ensure that all of our guests are satisfied with their stay, and I'm sorry we were not able to do so for you. I am extremely interested to know exactly what issues there were during your stay, as this is an excellent growth and...

Edmonton, Canada
Reviewed 31 May 2015

The staff at this hotel always greet you with a smile. Any requests you should have are taken care of promptly. It's very easy to get to the Anthony Henday, Whitemud and the West Edmonton mall, but far enough that you don't deal with high traffic and noise.

Review collected in partnership with Best Western
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Helpful?
Thank Cindi O
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Cindi, Thank you so much for reviewing us! It's always great to hear when our guests are pleased with our services. Once we are completed our renovations, I hope that you'll enjoy yourself even more! Thank you again for staying with us & reviewing us. We hope to see you again soon! Tristan Tolley Front Office Manager

Saskatoon, Canada
Reviewed 25 May 2015

I booked this hotel via priceline and didn't experience any issues. The room was clean, the hotel staff were friendly and I appreciated the a/c/fan in my room to help block any noise from the hallway.

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Helpful?
Thank ReneeN500
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Renee, Thank you for your very honest review! I'm very pleased you had a pleasant time with us. I do hope next time, with our current renovations and new management, that you'll be even more impressed! Thank you again for taking the time to review us, and do hope you'll come back again soon and see the progress! Tristan Tolley...

Barrhead
Reviewed 24 May 2015

Hotel staff is wonderful. They are helpful and consistently go above and beyond. Restaurant food is good. And, now they have some discounts. Rooms are clean. The hotel is doing renovations which will perk it up. I feel safe in this hotel.

Review collected in partnership with Best Western
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Helpful?
Thank Ronsuew
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Thank you very much for taking the time to review us! I am very pleased you enjoyed yourself while staying here. We are striving to make lasting, positive impressions on all of our guests. You're also absolutely right! The new renovations will make this hotel the nicest in the west end, and we are very excited for all of the...

St. John's, Canada
Reviewed 21 May 2015 via mobile

We stayed there for 4 nights from May 13-17, 2015. The place is pretty worn and they did have signage up saying they were doing renovations to improve it. It was pretty cheap so we were not expecting a 5 star hotel. The pool is nice enough to take the kids down for a quick swim. We only had breakfest...

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Helpful?
Thank martincurran55
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

Thank you so much for your very honest review. I'm glad we met your expectations, though I wish we could have done a little more to impress you! We are indeed undergoing renovations, and once we're done I doubt you'll want to stay anywhere else! Thank you for visiting us, and I hope the next time you stay, you'll be...

Prince George, Canada
Reviewed 19 May 2015

The staff are fantastic!!! The mall is super close and they are pet friendly with a pool. We would like to see the rooms get a bit of an upgrade but overall its nice and affordable. If you haven't stayed before you should consider.

Review collected in partnership with Best Western
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Helpful?
Thank 2002chirsty
Tristan T, Front Office Manager at BEST WESTERN PLUS Westwood Inn, responded to this review

I am so happy that you were so pleased with your stay! These are the kinds of experiences that myself and the rest of the new management team are trying to give to every guest that comes through our doors. You'll be happy to hear that we are now undergoing full-scale renovations, so the next time you stay it will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The Best Western Plus Westwood Inn is centrally located in the heart of Edmonton, Alberta, Canada. Comfortable accommodations paired with the excitement of the city just outside this premium Edmonton hotel create an unforgettable vacation experience. Enjoy the comfort the Best Western Hotels Canada are known for, and unwind at the Best Western Plus Westwood Inn Edmonton in spacious accommodations that offer cable television with HBO(R) and complimentary high-speed Internet access. Relax with a refreshing beverage or just enjoy the excitement of our VLT's. ... more   less 

Additional Information about BEST WESTERN PLUS Westwood Inn

Address: 18035 Stony Plain Road, Edmonton, Alberta T5S 1B2, Canada
Region: Canada > Alberta > Edmonton > Place LaRue
Price Range: $109 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS Westwood Inn 3*
Number of rooms: 172
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Travelocity and Best Western so you can book your BEST WESTERN PLUS Westwood Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Westwood Hotel Edmonton
Best Western Westwood Hotel
Best Western Edmonton
Edmonton Best Western
BEST WESTERN PLUS Westwood Inn Edmonton, Alberta
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Westwood Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floors”
 of 5 bubbles LOVITA, 19 Nov 2016 | Read review
“We were on the 5th floor and the room was huge and beautiful.”
 of 5 bubbles lornrand, 27 Oct 2016 | Read review
“upper floor much better...”
 of 5 bubbles gpecoro, 22 Oct 2016 | Read review
“Call hotel and make sure you know what is happening there, no surprises when you arrive.”
 of 5 bubbles NikkiChatur, 6 Oct 2016 | Read review
“Ask for a room that is not a bizarre Airmiles punishment dungeon.”
 of 5 bubbles alanbL4966TN, 26 Sep 2016 | Read review
5 of 5