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BEST WESTERN PLUS City Centre Inn

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#20 of 93 Hotels in Edmonton
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS City Centre Inn
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397 Reviews from our TripAdvisor Community

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Showing 396: English reviews
Whitecourt, Canada
Reviewed 4 days ago NEW

We used our points for this stay. We were on the main floor and our room was right beside an exit door so we heard noise all night. Not much you can do about it but it was just annoying. The beds were not comfortable and one of the pillows was dirty, not a huge deal. I just find this...

Review collected in partnership with Best Western
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Helpful?
Thank 765Daveb
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. I want to apologize for your stay. "Just OK" isn't acceptable and I know we can do better than that for our guests. As you may have noticed we have some contractors in at the moment doing some renovations. This is to prevent us from becoming a rundown hotel. A poor side effect of this...

Cold Lake, Canada
Reviewed 1 week ago

I stay at this hotel for business all the time. The staff here is always friendly and caring. They take the time to ask about my family and my work. Another great feature is the Kingsway Mall across the road

Review collected in partnership with Best Western
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Helpful?
Thank E8707MQbillf
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you so much for the nice review. We are always happy to host and it is great to hear our guest's stories. We love our regular guests. Thank you for coming back.

A TripAdvisor Member
Level Contributor
8 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

My husband was in Edmonton on business and I went in and out of the city for the 10 days. Front desk was awesome and easy to work with. They had a room card waiting for me whenever I came back. Room was comfortable and clean. It was nice to have Tim Hortins on site. Breakfast upstairs was excellent and...

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Helpful?
Thank A TripAdvisor Member
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

I am happy to hear that you had a great stay, and that the location worked out great for you. I wish your son all of the best in his upcoming track tournament, and we look forward to your upcoming stay.

Manitoba, Canada
Reviewed 3 weeks ago

The hotel is great and all the people we dealt withe were very helpfull and freindly. The lady from Manila and the one from Fiji were delightful to chat with and helped out on our main problem . The room was very cold, problem solved with a space heater. We were compensated and appreciate that. We always use Best Western...

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Helpful?
Thank RCAFL887
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. Unfortunately cold and Edmonton are almost synonymous. It sounds like our staff was able to help you out in a timely manner. I am sorry that you had to deal with the issue in the first place though. While the breakfast buffet option is not included we do offer a full service Fresh and Made...

Mountlake Terrace, United States
Reviewed 3 weeks ago

This is the best place to stay weather in Edmonton or anywhere in the world. The staff is amazing and the rooms are always up to par. I would stay at best western any day of the week. The rates are always great and just overall the best experience is always at a best western.

Review collected in partnership with Best Western
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Helpful?
Thank Hassan N
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. Wow! What a glowing review. The staff here are pretty fantastic. I will pass along your review and ensure we are treating all our guests as good as we have treated you.

Hardisty, Canada
Reviewed 5 weeks ago

The room smelt like smoke, other than that it was ok. The rooms were comfortable, pool was good. Great location, right across from Kingsway Mall. Tim Hortons right in the hotel. We ordered room service from the lounge. Food was good but a little pricey.

Review collected in partnership with Best Western
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Helpful?
Thank Freda B
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

Thank you for your response. I am very sorry to hear that you had a problem with your room. We are a 100% smoke free hotel, but unfortunately there are a few people who decide to break those rules. Rest assured anyone found smoking in their room will be fined. This specific issue to your room will be looked into...

Calgary, Canada
Reviewed 2 December 2016

Room was great, friendly staff. On my way out I forgot my favourite pillow that I brought along, when I realized we were already outside of the city. I called the front desk and the staff arranged to have it shipped out promptly, free of charge. Thanks for reuniting me with my pillow!

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Helpful?
Thank smysnk
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

I'm glad that you got your pillow back! I know how hard it is to lose one when you have a pillow that is just the right fit.

Medicine Hat, Alberta
Reviewed 30 November 2016 via mobile

My husband and I chose this hotel for 2 reasons, there's a Tim Hortons attached & it is only 2.7 km from the new arena. Upon check in I wasn't pleased with the front desk staff arguing with me about my last name, saying I need to call best western rewards to change it. I have my best western rewards...

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Helpful?
Thank djpickering2016
Michael S, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

I apologize that your check in didn't go as well as you expected. I reviewed your file, and when you made your reservation it was booked by Best Western Central Reservations under your maiden name. That is what was on the computer file for your Best Western number even though they issued you a new card with your married name...

Fort Smith, Canada
Reviewed 28 November 2016

Fast check in, friendly helpful staff, hot tub and comfy beds. I bought some of their pillows about four years ago and they are still poofy and comfortable. It is close to and accessible to hospital and shopping

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Helpful?
Thank brendab1958
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

I'm happy to hear that you are a return guest and that everything was as great as you expected it to be. I can feel that the pillows are nice and fluffy, but sadly, I don't get to take naps at work so I never got a chance to try one myself.

Rimbey
Reviewed 21 November 2016

Friendly staff, very clean rooms. Everything was fabulous would definitely recommend you stay at the Best Western Plus City Center Inn. The pool looked like lots of fun perhaps next time we will have a chance to enjoy it. Loved having a Tim Horton's attached to the Hotel and the fact that it was open 24hrs was a plus.

Review collected in partnership with Best Western
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Helpful?
Thank Valerie-Ray S
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review

What a nice review :). We are happy that you loved the property. I hope that we get to host you again. If you are here and need anything in the future, please do not hesitate to tell us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
We are centrally located in Edmonton, just 400 metres from rapid transit. Guests park here for free while other downtown hotels charge you for parking! By train, times are: 8 minutes to the brand new Rogers Place Arena, home of the Edmonton Oilers®. 10 minutes to the downtown core and Shaw Conference Centre. 17 minutes to University of Alberta and hospital. 20 minutes to Northlands / Edmonton Expo Centre. Our hotel houses a full restaurant and lounge with great views, and has 24-hour food service in the Tim Hortons coffee shop attached to the lobby. Directly across the street is one of Edmonton's busiest shopping centres, Kingsway Mall. Fans of CFL football can catch the free shuttle to the Edmonton Eskimos games at the mall. Patrons of the arts can visit the Art Gallery of Alberta, the Royal Alberta Museum, the Canadian Finals Rodeo (CFR), and our city's art festivals just a quick train ride away. You will love our contemporary guest rooms, each complete with all of the comforts of home. For your convenience, we have custom designed furnishings and oversized writing desks in most rooms. Families and travelers enjoy our indoor salt water pool, relaxing hot tub, and thrilling 30-foot water slide. Business guests visiting the Best Western Plus City Centre Inn will also appreciate the hotel's close proximity to area businesses, including the Royal Canadian Mounted Police K-Division, Northern Alberta Institute of Technology, Glenrose Hospital and the Royal Alexandra Hospital. ... more   less 

Additional Information about BEST WESTERN PLUS City Centre Inn

Address: 11310-109 Street NW, Edmonton, Alberta T5G 2T7, Canada
Region: Canada > Alberta > Edmonton
Price Range: $143 - $194 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS City Centre Inn 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Plus City Centre Hotel Edmonton
Best Western Edmonton
Edmonton Best Western
BEST WESTERN PLUS City Centre Inn Edmonton, Alberta
Hotel Style:
#15 Family Hotel in Edmonton
#24 Business Hotel in Edmonton
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS City Centre Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pool is on ground floor”
 of 5 bubbles RCAFL887, 28 Dec 2016 | Read review
“All the rooms have access to the parking lot through several exits so you can park fairly close”
 of 5 bubbles brendab1958, 27 Nov 2016 | Read review
“don't stay in block 5...........wifi is AWFUL there...........much better in car park”
 of 5 bubbles Bam412, 25 Sep 2016 | Read review
“Very busy hallway located by the pool.. so in the rooms around 100, at night its quiet so no complaints there.”
 of 5 bubbles adriennebailey, 16 Sep 2016 | Read review
“No advice - my room was very good.”
 of 5 bubbles 506stuk, 5 Jul 2016 | Read review
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