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The Sutton Place Hotel Edmonton

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1 room 2 adults 0 children
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The Sutton Place Hotel Edmonton
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588 Reviews from our TripAdvisor Community

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Showing 578: English reviews
Reviewed 5 October 2014 via mobile

Place needs updating. By far the scariest elevators I been on to date. A lot of homeless around hotel always begging for money. Just looks kinda dirty and grungy but so does all of Edmonton. Most likely won't stay here again

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Helpful?
Thank ramey s
Edmonton, Canada
Reviewed 29 September 2014 via mobile

My room was clean and comfortable. Noise was no different than any downtown hotel in a busy city. I hardly encountered staff but the housekeeping staff i did come across in halls were very welcoming as were front staff. Hotel is older, and location is close to good shopping and dining but a fair walk ftom the main conference center...

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Thank vanash
Reviewed 29 September 2014 via mobile

If you tired and weary form travel, this is not the place for you. My first 12 seconds on the property was witnessing two bums fighting right in the front door. Second my room wasn't ready and we called an hour before we got there, finally I get to my room and the TV is whacked, called for repair to...

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1Thank Pushrod
Annapolis, Maryland
Reviewed 27 September 2014

Kind of shabby rooms, phone didn't work, etc. Three of my ceiling light bulbs were out and when I requested that they be replaced someone showed up with a single light bulb and just handed it to me. Heater/AC and fan did not work. Phones went down two of the three nights I was there. Location is good, though: connected...

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Thank MGM_MGM
Vancouver, British Columbia, Canada
Reviewed 25 September 2014

For business travellers, like myself, the Sutton Place Edmonton has a great location. The front desk staff were friendly and helpful. The Hotel itself is nice, although possibly in need of some minor renovations. The rooms are fully functional, but at 320 sq. ft., rather small. My only complaint was the noise - specifically, noise from ambulance and police sirens....

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Thank waynezen
Reviewed 20 September 2014

I was skeptical when I read reviews online, however, this place is more than amazing. Clean and comfortable room. Room service is excellent. Also, I had my guest coming from Germany to stay with me and she absolutely loved this place. Andrew at front desk arranged a room with view and gave us a bottle of wine. I could not...

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Thank bhkb
Reviewed 18 September 2014 via mobile

I was incredibly nervous when I first booked this hotel because of other reviews but the first thing I noticed when I walked in was that the lobby was stunning. My flight had landed really early so I arrived at 9:30am, and obviously there were no clean rooms. The front desk staff were so great, and held my bag for...

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Thank cortnii
Central Mexico and Gulf Coast, Mexico
Reviewed 15 September 2014 via mobile

This is a nice hotel, good service at the front desk, a little bit old but rooms are spacious. I like that is close to the city centre and you can do good shopping, also close to bus station. Should consider on refurbishing rooms to give a new look, it needs it. Houskeeping was good too

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Thank RebecaGonzalez
Bristol, UK
Reviewed 13 September 2014

The good. Friendly welcome from staff on arrival, comfy beds and pillows. The bad. Quality of room service food, very poor. We ordered 2 expensive but not very good salads and were generously provided with one roll between us. The ugly. We went for breakfast in the restaurant, it was quite a bizarre experience. We waited some minutes at the...

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Thank trudytravel
Denver, Colorado
Reviewed 12 September 2014

3 days with no hot water now. 12 days with no change of sheets. No market or vending machines. Stained, nasty bedding and carpet. Slow elevators and you aren't allowed to use the stairs or you set off the alarms. No washing machines. Stay somewhere else.

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1Thank Deb M

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
From the moment you arrive at The Sutton Place Hotel you will notice the service, comfort and convenience we provide to each and every guest. Our 313 guest rooms and suites range in size from spacious traditional accommodations to our two storey luxurious Royal Suite. Connected to five major office towers and over 400 shops and businesses in the adjoining City Centre Mall, the property is ideally situated within the Arts district and downtown Edmonton. The hotel brings a taste of tradition and elegance to the heart of Alberta's Capital City. ... more   less 

Additional Information about The Sutton Place Hotel Edmonton

Address: 10235 - 101 Street, Edmonton, Alberta T5J 3E9, Canada
Region: Canada > Alberta > Edmonton
Price Range: $148 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sutton Place Hotel Edmonton 3.5*
Number of rooms: 313
Reservation Options:
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Also Known As:
Sutton Place Edmonton
Edmonton Sutton Place Hotel
The Sutton Place Hotel Edmonton Alberta
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Questions & Answers

Here's what travellers have asked, with answers from The Sutton Place Hotel Edmonton staff and other travellers.
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Questions? Get answers from The Sutton Place Hotel Edmonton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Atrocious Service and Staff Attitude”
Walks31, 27 Apr 2017 | Read review
“if you want to pay for parking and not have a parking spot, this is the place for you”
pmjarecki, 17 Apr 2017 | Read review
“Don't stay here”
Martha2982, 11 Apr 2017 | Read review
“Your guess as good as mine?”
JimMessner, 10 Apr 2017 | Read review
“Back nice view.”
maui4082015, 30 Mar 2017 | Read review
5 of 5