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It's been one of the most disappointing experiences.
First of all we given a key from a dirty room. By saying dirty, I mean it. Bathtub had stains and hair in it, toilet had cigarette ashes in (room was no smoking), pillow cases were dirty,...More
We arrived late after a long drive. The fellow at the reception was very helpful, although not overly friendly. Please say hello when customers walk through the door. Other than that, however, the fellow was very professional. The room.....wow! It seemed a shame that we...More
1 Thank Gottagosumware
Response from GM-Sandman, General Manager at Sandman Hotel Edmonton WestResponded 24 November 2017
Thank you for taking the time to leave such a nice review! My team and I strive to ensure our guests have a great experience and I am delighted you enjoyed your stay.
I definitely appreciated your comments regarding the new executive tower...More
After staying in the main part of the hotel, i was very disappointed.Request the tower although it is a hike to the restaurant. There are renovations going on but they seem very slow. Staff are more than helpful, but there were some language barriers later...More
Stayed for one night while coming through town. Stayed in the tower, top floor. Everything seemed clean and in place, nice kitchenette and living room, and a cozy king size bed with soft sheets. Rainfall shower.
Response from GM-Sandman, General Manager at Sandman Hotel Edmonton WestResponded 9 January 2018
Thank you for your kind words. Looking forward to serve you gain.
The tower rooms are very nice as we stayed in a king suite. But such a pain to get to the swimming pool or lobby as there is an indoor walkway connecting the "old" hotel to the tower on the 3rd floor. There is no...More