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Sandman Hotel Edmonton West

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Sandman Hotel Edmonton West
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177 Reviews from our TripAdvisor Community

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Showing 168: English reviews
Regina, Canada
Reviewed 6 August 2014 via mobile

We passed through Edmonton and stayed here as it looked quite nice from photos on the Internet. The lobby also looked quite nice for the rate of 129. When we got our room key and began to walk to the room we knew pretty quick that it wasn't what we were expecting. The hotel is old and the rooms are...

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Helpful?
1Thank Treena29
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest Thank you for taking the time to share your comments and experience during your stay at the Sandman Edmonton West Hotel. I would like to assure you that reviewing your comments, is an important part of our efforts to improve our services and accommodations of the hotel in order to better serve all of our guests in the...

Calgary, Canada
Reviewed 28 July 2014

Last Minute, needing to find a hotel. The front desk on the phone was So Polite in letting us know they accepted Visa-Debit, as a walk in only. Once we arrived, both the manager on duty and front desk were so friendly with us and the kids. Booking the room was done Quickly, no hesitations, and no issues. (Entrance to...

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Thank 360Momof2
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, On behalf of our entire team of the Sandman Edmonton West hotel, I would like to extend to you our sincere thanks for your wonderful review. I would like to assure you that such positive validation and recognition of our efforts is by far the most rewarding and satisfying feeling for our team and myself. On behalf of...

Surrey, Canada
Reviewed 28 July 2014

I stayed one night and it was not plesent at all. It was hot and the "air conditioning" didn't help. I saw a few other peoples doors open to get some air flowing in. I couldn't sleep the whole night. I wouldn't recommend staying during the summer. Its out dated. It kills your mood that you don't want to do...

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Thank Mui-Mui8787
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, Thank you taking the time to share with us your experience during your stay. Please accept my apologies for falling short of providing you a comfortable stay in our hotel. I'm not aware if you reported to our Front Desk the lack of appropriate Air Conditioning in your room. Our Maintenance Team would have been more than happy...

Calgary
Reviewed 13 July 2014 via mobile

This hotel is extremely dated. The beds were rock hard. Blankets thin and worn out. There is no elevator. I saw a mouse in the double doors between the lobby and the Dennys and the mouse went into Dennys...(I'll never eat there again). I don't think the staff actually believed I saw a mouse. Do yourself a favour and pay...

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1Thank dballm
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, Thank you for taking the time to share your concerns with us. I would like to assure that your comments will be reviewed in an effort to be able to better serve you in the future. The Denny's Restaurant although attached to the hotel, operates under completely different management. I have already shared your experience with the Management...

Reviewed 11 July 2014 via mobile

Stayed there for 3 weeks and the service is just terrible. I ate at the dennys attached and there was a dead cockroach in my food. That was the last thing I could handle from that place. I highly advise anyone never to stay or eat at that place. Save your money and health.

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4Thank peter d
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, Thank you for taking the time to voice your concerns. I would be more than happy to discuss with you any of your concerns directly related to the hotel. The hotel maintains a very strict pest control program for all the public areas and rooms. I do have to clarify to you though that the Denny's Restaurant operates...

Wolfville, Nova Scotia
Reviewed 30 June 2014

This is a great location, 5 minutes drive from West Edmonton Mall. A Denny's and CHOP are attached. The lobby is redecorated, but some of the rooms are very dated. Has a courtyard pool and I was there for 4 nights (part business, part vacation) and the screaming of kids from the pool was horrendous. Fitness room was great, staff...

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Helpful?
Thank vancouvergirl
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest, Thank you for your comments and the review of our hotel. Our Courtyard Pool Area, Fitness Center, as well as the Chop and Denny's restaurants are definitely amongst the favourites for many of our guests. Please accept my apologies for any inconvenience caused by our construction. We make a conscious effort to minimize the impact to our guests,...

Reviewed 25 June 2014

We had originally booked because it was a smoking hotel and my friend smoked. When we checked in they let us know right away it wasn't. Devin at the front desk was awesome and tried to get us a room close to an exit. The room was very old and looked run down. The lobby is awesome and staff are...

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Thank Sharon N
GM-Sandman, General Manager at Sandman Hotel Edmonton West, responded to this review

Dear Guest Thank you for taking the time to share with us your comments regarding your stay. It's great to hear that members of our team made you feel welcome and extended their sense of hospitality during your stay. I would like to assure that for all of us, recognition is the most rewarding feeling, I would like to share...

calgary alberta
Reviewed 15 June 2014 via mobile

My wife and kid decided to do a last minute road trip to west edmonton mall. We booked the sandman on the road. Lots of places near by to eat. Nice pool. Free wifi was fast. Great bedding.Hotel was clean and comfy. Friendly desk clerks even when we checked in very late at night. Very impressed with the price.

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Thank TravelingLibertarian
Lethbridge
Reviewed 22 May 2014

I did like the location of the hotel. Lots of restaurants around the area and only a 15 minute walk to West Edmonton Mall. The lobby of the hotel is beautiful! The staff is very friendly and helpful. My problem with the hotel was the rooms themselves. The linens are scratchy. The beds are uncomfortable. We stayed two nights and...

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2Thank JoJoPanda
Winnipeg, Canada
Reviewed 20 May 2014

I stayed at this hotel over the long weekend while attending a wedding, and I chose it because other wedding guests from my city were staying there as well. I wish I had chosen a different hotel. For a long weekend stay, it was anything but a getaway. We (myself and my boyfriend) were given a room the size of...

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2Thank shandue

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
A comfortably furnished hotel with easy access to all major highways, Sandman Hotel Edmonton West is perfectly situated near all major attractions such as West Edmonton Mall and the West Edmonton business district, making it the ideal place for your next stay. ... more   less 

Additional Information about Sandman Hotel Edmonton West

Address: 17635 Stony Plain Road, Edmonton, Alberta T5S 1E3, Canada
Region: Canada > Alberta > Edmonton
Price Range: $128 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel Edmonton West 3*
Number of rooms: 149
Reservation Options:
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Also Known As:
Sandman Inn Edmonton
Sandman Hotel Edmonton West Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Sandman Hotel Edmonton West staff and other travellers.
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Questions? Get answers from Sandman Hotel Edmonton West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to stay away from the rooms on the 178th St side (east side of hotel) because of traffic.”
 of 5 bubbles 859valm, 18 Jan 2017 | Read review
“Try to avoid the "atrium" rooms - the pool is LOUD and echo-y and stuffy! No air!”
 of 5 bubbles CfromV, 6 Sep 2016 | Read review
“Wait until rents are done.”
 of 5 bubbles Kimeiteneier, 22 Aug 2016 | Read review
“All of the rooms I have stayed in were equally quiet and comfortable.”
 of 5 bubbles iwannano, 25 Jul 2016 | Read review
“The front lobby is nice too bad the rooms were not as thought out or the pool area”
 of 5 bubbles tylerdanielle2016, 25 Jul 2016 | Read review
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