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Holiday Inn Hotel & Suites West Edmonton

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Holiday Inn Hotel & Suites West Edmonton
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154 Reviews from our TripAdvisor Community

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Showing 150: English reviews
Lower Sackville, Nova Scotia
Reviewed yesterday NEW

Room was in good condition. Fridge was really loud but after moving it out a bit the noise stopped. Took a while to get checked in. Was called after I arrived in the room to apologize however promises made were not kept.

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Helpful?
Thank cd2232016
Cold Lake, Alberta
Reviewed 4 days ago NEW

We have stayed at this location many times and we will return again. It was peaceful, clean and if we forget anything they have it. Worry free! We love the convenience of the restaurant and the pool is lovely (even though it is cold). But a nice warm up in the hot tub after is wonderful. The front desk staff...

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Helpful?
Thank carianner4
Fort McMurray, Alberta
Reviewed 3 weeks ago

This hotel could be more clean. Had MOLD on the ceiling in the shower. Shower rod was really rusty! Found a couple of hairs in the bed that wasn't mine! Over all I was not pleased with the service at this hotel.

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Helpful?
Thank steveyetman_83
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We appreciate your feedback and have informed management of your concerns. We take any complaints seriously and we try our best to find a solution. We sincerely apologize for the inconveniences during your stay. Unfortunately, these are new concerns that we have not heard of before so we have to go through a proper process to make sure...

Fort McMurray, Alberta
Reviewed 3 weeks ago

Very good experience except dog barking in next room all morning.on positive note I was up anyway..very friendly staff when checking in. Front desk clerk very helpful.good food choices in the restaurant.

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Helpful?
Thank patsygaudon
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We are happy to hear that you still had a good experience despite the pet in the other room. Our pet policies do state that pets cannot be left alone in their rooms and they are not allowed to stay if the pets cause too much inconvenience with the other guests. We do take in mind any complaints...

Okotoks
Reviewed 4 weeks ago

As usual, the staff made my stay incredible. Michelle and Charag always do everything in their power to make my stay special, and this visit was no exception. From the check-in, to loaning us a microwave oven, to late check-out, everything was picture-perfect. They are always super friendly and take a genuine interest in my (and anyone staying with me)...

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Helpful?
Thank tracycL4225HY
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We highly appreciate your kind words. Both agents have been informed of your review and are very happy to hear it. We try our best to make sure all our guests enjoy their stay with us. We hope to see yo again! Sincerely, Francis O.

Saskatoon, Canada
Reviewed 29 October 2016 via mobile

I spent 3 nights here on business. The location is fairly convenient - off 170th near WE Mall. They have a restaurant on site and their pool area is nice. Furniture and decor in the rooms is a little dated and worn, though...time for a facelift if they want to continue to compete with the new hotels in the area.

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Helpful?
Thank channywanny
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We appreciate your feedback and the management team has been informed of your concerns. I do believe there are plans for updates in the future but I am not sure of the timeline. Thank you, Francis O.

Reviewed 24 October 2016

This Holiday Inn gives excellent customer service. Thanks to the front desk staff, especially Michelle, who do everything they can to make the stay exceptional. They care and they show it. Kudos to whoever trained them and to the staff themselves for their exceptional customer service"can do" attitude.

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Helpful?
Thank Beverlie J
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, The staff is happy to hear your review and we are pleased to be of service. We always work to have our guests enjoy their stay. We look forward to seeing you again. Regards, Francis O.

Airdrie, Canada
Reviewed 21 October 2016

The staff here are fantastic, led by Chirag who I think is the best front desk staff I have ever encountered. Chirag remembers guest names, always offers complimentary water, asks if there is any thing you need etc. Just very thorough, aware and helpful. The only thing I feel needs to be improved is the elevators, when you push the...

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Helpful?
Thank Dennis H
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, I have informed our Guest Service Agent of your review and he is happy it. We appreciate your kind words. The management team has also been informed of your suggestion for the elevators. We hope to see you again. Sincerely, Francis O.

Tsawwassen BC
Reviewed 21 October 2016

Very nice hotel and great friendly people Room was on second floor and right beside the elevator but no noise at all from that and a very good location just off 170th street and the Yellow head and only a couple of minutes from Alex Henday I would definitely recommend highly

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Helpful?
Thank Jim l
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, The staff is pleased to hear that you found us friendly and that your room was to your liking. We also appreciate your recommendation. We hope to see you again. Regards, Francis O.

Reviewed 21 October 2016

Although we didn't stay at this hotel overnight, we did enjoy a wonderful breakfast. We had an appointment at a local business and were given a free breakfast coupon for Ricky's. We were greeted promptly, and shown to a booth, the server Rowena was very friendly. I stuck with the French toast and my husband upgraded to a breakfast bowl....

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Helpful?
Thank Valerie O
HIEdmonton, Guest Experience Champion at Holiday Inn Hotel & Suites West Edmonton, responded to this review

Dear Guest, We are happy to hear your feedback on our restaurant. Rest assured that the service is just as good or even better for the hotel. We do hope that you will choose to stay with us in the future. Sincerely, Francis O.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
New Hotel in Edmonton, Alberta Offers Full Service Located in western Edmonton, the Holiday Inn West Edmonton is the newest hotel in the area. Our location is convenient to businesses, attractions and Edmonton Municipal Airport (YXD), which is only 10 kilometers away. Corporate guests know our Edmonton hotel's location is near Finning Canada, the Royal Bank, ATB Financial and the Brick. The Shaw Convention Center is just 15 kilometers from our hotel in Edmonton. In addition, we offer free high-speed Internet access and three meeting rooms. The city of Edmonton offers leisure guests a variety of attractions. Within just a few minutes of our hotel in Edmonton you can visit the TELUS World of Science and the Art Gallery of Alberta. We're only 3 kms. from West Edmonton Mall with its 800 shops, a miniature golf course and the Galaxyland Amusement Park. Canada's largest living history museum, Fort Edmonton Park, is six kilometers away. Our new, smoke free hotel in Edmonton, Alberta has been designed to provide you with the best possible stay. You can enjoy a delicious meal at our Chef's Grill & Bar. There's a lovely, indoor pool with a whirlpool waiting for you. Our new accommodations feature the indulgent 'Dream Royale' therapedic beds in our stylish new rooms. When you stay at the Holiday Inn Hotel & Suites of West Edmonton, you find relaxation and hospitality. Discover why we're the best of Edmonton's hotels. ... more   less 

Additional Information about Holiday Inn Hotel & Suites West Edmonton

Address: 11330 170 St NW, Edmonton, Alberta T5S 2X1, Canada
Region: Canada > Alberta > Edmonton
Price Range: $133 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites West Edmonton 3*
Number of rooms: 112
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Also Known As:
Holiday Inn Hotel And Suites West Edmonton
Edmonton Holiday Inn
Holiday Inn Edmonton
Holiday Inn Hotel & Suites West Edmonton Alberta
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites West Edmonton staff and other travellers.
1 question
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waterloo
over a year ago

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Questions? Get answers from Holiday Inn Hotel & Suites West Edmonton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed in Rm. 222, if you want quiet, ask for a room on a floor with biz travelers or at the end of the hall”
 of 5 bubbles mposzt, 2 Oct 2016 | Read review
“Pets would be better on ground floor - otherwise - just fine.”
 of 5 bubbles Fitzsidu, 13 Sep 2016 | Read review
“Ask to face out the back of the hotel (west) if possible to avoid possible daytime traffic noise from 170th street, which is a main north-south artery.”
 of 5 bubbles 193pp, 7 Aug 2016 | Read review
“the beds are amazing”
 of 5 bubbles lakelandsusan, 5 Jun 2016 | Read review
“If you require a cot, don't get a standard 2 queen room, be sure to ask for a room that will fit one!”
 of 5 bubbles StrangDeeds, 7 Mar 2016 | Read review
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