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Platinum Hotels

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48 Reviews from our TripAdvisor Community

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Showing 48: English reviews
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Emo, Canada
Reviewed 1 week ago

I have stayed at the motel many times and I find that the staff is so accommodating and friendly. The rooms are always in perfect shape with lots of room. this is one place I will stay at again. Close to downtown and other amenities.

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Helpful?
Thank ram745
Management response:

Thank you for the wonderful comments about your stay with us. Your feedback is welcome and inspiring for our associates to continue to strive toward service excellence. We look forward to welcoming you back to Platinum Hotels by LIAM, Fort McMurray Yours in hospitality, Omnia Assal | General Manager

Calgary, Canada
Reviewed 2 weeks ago via mobile

Work meant I had to visit Fort McMurray this week to take some site measurements and visit some clients. It was my first visit in years and my first following the fires of 2016. I needed a hotel and while the usual chain I stay with wasn't represented on the list of hotels in town, one seemed to be very...

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Helpful?
Thank Tim S
Management response:

Thank you so much for the fabulous review of our Hotel. Very pleased to read you enjoyed your stay with us and that we made your stay that extra bit special. It was lovely to read your kind words and THANK YOU for choosing to stay with us. We hope to welcome you back again soon. Best wishes, Omnia Assal...

Reviewed 9 January 2017 via mobile

I stayed here 3 nights. The accommodations were clean and sufficient. The staff were friendly and helpful. The heated parking garage was wonderful. The walls were a little things but I would stay here again.

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Helpful?
Thank Dee H
Management response:

Thank you for taking the time to post your review on TripAdvisor, your comments are very much valued. We really appreciate your comments regarding our guest service, cleanliness of your room and our heated underground parking. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality guest service that our guests...

Fort McMurray, Canada
Reviewed 27 December 2016

quality service. the rooms feel like home. I like the two bedrooms they are distances away from each other which offers privacy if you sharing with family or friends. its close to supermarket and restaurant to grab a quick bit.

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Helpful?
Thank stephenjjk
Management response:

We thank you for your wonderful review. I am glad to hear that you had an enjoyable stay with us and found our location and facilities to be of great convenience. We look forward to welcoming you back on your next visit to Fort McMurray. Sincerely, Omnia Assal | General Manager

Reviewed 25 November 2016 via mobile

Just have to say , my stay at platinum was very enjoyable , relaxing and the convenience was great Sobey's, Shoppers drug mart,banks, Walmart,Canadian tire ,restaurants everywhere , and plenty more.rooms are very spacious , clean , and the staff were great , very Pleasant and went out of there way to pls me and my co-workers , will definitely...

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Helpful?
Thank Glenn Tracie R
Management response:

On behalf of our entire staff at Platinum Hotels by LIAM we thank you for your business. It's so great to hear that you were so well taken care of during your stay with us. I will pass along your review to our front desk associates they will appreciate your positive feedback. We hope to see you again when your...

Reviewed 24 November 2016 via mobile

Was greeted at the front desk with a huge smile:) staff was in the Lobby Bar area decorating for Christmas......Christmas music was on staff was singing carols it was a wonderful atmosphere to walk into after a long trip from Newfoundland flying all day. They made sure I was aware of everything that was available to me during my stay....

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Helpful?
Thank hockeymom8302
Management response:

I'm glad that you were "pleasantly surprised" with the comfort, cleanliness and our friendly helpful staff. We take pride in providing each guest with a memorable experience by making them feel welcome and at a home away from home. Our philosophy that everyone that works for Your satisfaction is our only priority at LIAM Hospitality. ” so I was extremely...

Reviewed 24 November 2016 via mobile

Very nice room, quite neighborhood,they have miniBar, frontdesk is the one who served my order, friendly people, will stay again next time. Will recommend to a friend, near downtown and restaurant and Starbucks.

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Helpful?
Thank iShielder
Management response:

There's nothing like knowing we've exceeded a guest's expectations! Thank you for sharing your experience with us. The ultimate compliment is knowing that you'll be staying with us again. On behalf of our entire staff at Platinum Hotels by LIAM and LIAM Hospitality we thank you for your business and we hope to see you again when your travels bring...

Dinalupihan, Philippines
Reviewed 24 November 2016 via mobile

"Very very accommodating hotel and its staff are all friendly. Very spacious underground heated parking, loving the uniqueness of the room design, room price is very reasonable." I'm traveller doing business having this hotel is exact place for your stay! I definitely recommend this place whenever you come to Fort McMurray!

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Thank tennis_guy1982
Fort McMurray, Canada
Reviewed 23 November 2016 via mobile

I am not one to complain or have comments. Why because there is usually a good reason or someone fixes it when I mentioned it to them. Unfortunately this is not the case. The floors had dust bunnies and the white sheets had scuff marks. There was no creamer for the coffee in the room and the pots looked 2nd...

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Helpful?
1Thank Sam98777
Management response:

Thank you for taking the time to write us a review. I am deeply sorry for the unacceptable cleaning service you have received during your stay and will make sure that our cleaners address your input. I assure you that this is not the norm you should expect from our hotel. We would love to regain your faith in our...

Reviewed 21 November 2016

Upon check in I noticed there were stains on the sheets and weird blob of something on the door. The microwave had a whole bunch of crumbs in it. There was a white stain on one of the zebra print accents. The morning front person was also not very friendly. When I complained to the night person all they did...

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Helpful?
Thank missxoxsassy
Management response:

Thank you for your recent feedback. I'm sorry to hear that your experience with the cleanliness in your room, we extend our sincere apologies regarding the condition of your room. I will personally review your concern you identified and ensure it is properly addressed. We continually try to do our very best for all our guests, but unfortunately, sometimes we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Welcome to Platinum Hotels and Residences Whatever it is that you're seeking, you'll find at Platinum Hotels & Residences by Liam offering one of the best locations in Fort McMurray, Alberta. Located in the heart of the city near Keyano College, MacDonald Island Park and Shell Place, Fort McMurray's only modern boutique hotel brings a new level of style and service to the downtown area with 56 chic, trendy one- and two-bedroom suites. With a keen understanding of what the busy executive traveler needs, we've outfitted our hotel with a boardroom, a sophisticated cocktail lounge and secure underground parking to ensure unparalleled convenience, comfort and productivity. ... more   less 

Additional Information about Platinum Hotels

Address: 8530 Franklin Ave, Fort McMurray, Alberta T9H 2J3, Canada
Region: Canada > Alberta > Fort McMurray
Price Range: $167 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Platinum Hotels 3*
Number of rooms: 97
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Questions & Answers

Questions? Get answers from Platinum Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“third floor may be quieter”
 of 5 bubbles 425bonniew, 16 Feb 2016 | Read review
“ask for 221 infinity suite”
 of 5 bubbles MRMR12, 10 Oct 2015 | Read review
“Room 328 smells like pee.”
 of 5 bubbles 993chrisl993, 24 Jul 2013 | Read review
“Infinity Suite is the largest - room 221. 10% of proceeds go to charity!”
  • 2nd desk in LR
  • LR
  • kitchen with my mess
  • looking into entrance hallway
  • view of kitchen looking into entry hallway
 of 5 bubbles mryanor, 1 Apr 2012 | Read review
“211 the corner suite was quiet and had big windows.”
 of 5 bubbles ChristopherF287, 10 Feb 2012 | Read review
5 of 5