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BEST WESTERN PLUS Sun Country

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399 Reviews from our TripAdvisor Community

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Showing 396: English reviews
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Reviewed 1 week ago

Agree with other reviews,is getting a little run down. I had a king suite with fireplace and hot tub, decent room but really needs some updates. Front desk staff we great and the ice lemon water was a nice touch. Overall you can probably find better value for your money. Sorry BW but it has to be said.

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Helpful?
Thank Phil C
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was! We value your feedback and will use this so that we can inform our ownership group of the needs of our guests and what they are expecting!

Strathmore, Canada
Reviewed 1 week ago

This location has been my "go to" Hotel for about 3 years and I stay there at least once or twice a month but over the last 3 months I have noticed a marked decline in quality, the rooms are not so clean anymore, linens are looking old and believe it or not they removed the "kurig" coffee machines and...

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Helpful?
Thank B145WUchrism
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time to let us know how your stay was! We have noted your concerns and will forward them to our general manager so the issues can be brought up to our ownership group. We hope to have many of these issues addressed soon and appreciate you taking the time to let us know first hand...

Edmonton, Canada
Reviewed 2 weeks ago

Stayed here while visiting family for a wedding and stayed in the ground floor room with Jacuzzi. I'd like to say you get what you pay for but in this case I feel like it is a little overpriced for what you do get. The room was nothing special, infact it was pretty outdated. The breakfast buffet was nothing to...

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Helpful?
Thank aliciamys
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank You for letting us know how your stay was! We are taking all feedback and forwarding them to our ownership group to get approval for our hotel renovations. We will review the breakfast bar's options, but have received many great reviews about the selection and choices. We will look into the day of your stay to see if there...

Calgary, Canada
Reviewed 3 weeks ago

Great place to stay. Check-in staff excellent - very helpful. Room was clean and nicely decorated. Fireplace and jacuzzi was a VERY relaxing feature. Nice pool area was available but we chose to enjoy the room and its amenities.

Review collected in partnership with Best Western
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Helpful?
Thank B2491GWdavidm
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for letting us know how your stay was. We are happy to hear that our check in staff was able to assist with answering all of your questions and are pleased to hear that the room met all of your needs during your time with us! We look forward to seeing you again soon!

Calgary, Canada
Reviewed 3 weeks ago via mobile

I did not book the room, my company did. The reception area is nicely updated as is the breakfast area. The room was 1970ish. Worn and dated. Close to the highway and a lot of stuff. But would not be my first choice to stay at again.

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Helpful?
Thank Michael B
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for letting us know how your stay was. We are sorry that the room amenities and hotel features did not meet your expectations. We will note the areas of concern and forward them to our ownership group for review, so they understand the need for renovations. We hope you will consider giving us a try again in the...

Reviewed 4 weeks ago

hotel rooms were hard to find, room number were not in order. No room window open,just the bathroom, food still left in fridge,rooms and hallway way too hot,had to put air condition on .in middle of winter. Do not recomend to stay here. Breakfast was terrible.

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Helpful?
Thank Joanne W
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was. We are very sorry about the confusing layout of the hotel, as such we personally give directions and a map to each guest during the check in process. We will look into your issues further and see if we can find room for improvement! We are...

Regina Beach, Canada
Reviewed 30 December 2016 via mobile

Although the receptionist has very poor customer service and the room we booked with a fireplace doesn't even exist anymore. ...we made the best of it as it was unfortunately non refundable. Would not recommend when there were so many to choose from at better rates

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Helpful?
Thank Sandra M
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was! We are so sorry to hear that you had a bad experience with one of our customer service agents! We will do an internal review to find out what the issue was and try to learn from this issue. Please note that although we removed one...

Wainwright, Canada
Reviewed 12 December 2016

This is an older hotel, but it is clean and comfortable and the staff are polite and helpful. Good value for money. It's not as centrally located as other hotels, but If you have a car, you're not far from anything. The internet is also very good, which is rare for most hotels!

Review collected in partnership with Best Western
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Helpful?
Thank X7532DQmikeg
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know how your stay was. We are pleased that all of the basic needs for your stay were met and that our staff were polite and helpful while providing a good value. We look forward to seeing you again in the future!

Blackfalds, Canada
Reviewed 2 December 2016

Having a diamond membership earned me a free upgrade which was nice to go to a King Bed room with enough pillows to make a fort like I was a kid again. Comfortable hotel - the value was fair and service was great. This hotel does have some very small rooms (near the pool) with outside entrances which I wouldn't...

Review collected in partnership with Best Western
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Helpful?
Thank AdamKarras
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know your stay was! We are pleased your membership qualified you for a free upgrade and we are pleased that the stay met your needs (Good Value and Service). We hope to see you again soon!

Saskatchewan
Reviewed 29 November 2016

This is likely the most rambling place I have ever stayed at. It goes into a number of sections and it becomes difficult to find your way around. There are a number of steps that show up out of nowhere which likely result from additions to the building. If you can navigate the maze and find your room, the one...

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Helpful?
Thank sasktravel
Chris B, Front Office Manager at BEST WESTERN PLUS Sun Country, responded to this review

Thank you for taking the time and letting us know your stay was! We are very sorry that the layout was quite confusing! We really wish we could offer an easier to navigate hotel but without heavy modifications I fear this may not happen. Lastly, we will forward the feedback to our ownership group for the need for renovations in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
122 rooms including 25 Jacuzzi Suites. Free deluxe continental breakfast, two indoor pools and whirlpools, fitness room, 24hr business centre, free airport shuttle, guest laundry, free parking, in room movie & Nintendo system, fridges in all rooms, microwaves in most, in room coffee, free morning newspaper and free local calls. Close to Shopping, Dinning, Museum, Bowling, Parks, Golfing, Hospital, CFB Suffield and Cypress Hills Provincial Park. Visit us at the intersection of TransCanada Highway & 7th St SW. ... more   less 

Additional Information about BEST WESTERN PLUS Sun Country

Address: 722 Redcliff Drive SW, Medicine Hat, Alberta T1A 5E3, Canada
Region: Canada > Alberta > Medicine Hat
Price Range: $122 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sun Country 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Best Western Plus Sun Country Hotel Medicine Hat
Best Western Medicine Hat
Medicine Hat Best Western
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Sun Country staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay elsewhere”
 of 5 bubbles aliciamys, 6 Feb 2017 | Read review
“If you do decide to stay here, check out the rooms BEFORE you book or pay!”
 of 5 bubbles GwenRandy, 25 Sep 2016 | Read review
“Many of the rooms are ground floor which is a plus if you have mobility problems.”
 of 5 bubbles BobbieM804, 15 Sep 2016 | Read review
“My only concern is if you want to sleep in on the weekend don't take a room by the pool.”
 of 5 bubbles cindylF1986KC, 12 Sep 2016 | Read review
“Choose another hotel.”
 of 5 bubbles 247cherylz, 7 Sep 2016 | Read review
5 of 5