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Holiday Inn Express and Suites Medicine Hat

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Holiday Inn Express and Suites Medicine Hat
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190 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Reviewed 2 weeks ago via mobile

Spent 3 days here last week. As a connoisseur of holiday inns I wasn't exactly impressed with this hotel. Room was ridiculously over sized. So bad that the TV was almost 20' from the bed... which meant my TV remote wouldn't operate the TV from bed. One day all the rooms keys were reset and the hotel desk seemed to...

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Helpful?
Thank ian l
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear ian l, Greetings from Holiday Inn Express & Suites Medicine Hat! First and foremost, I'd like to sincerely apologize for the experience you had with us last week. There are no excuses at all. We hope you will allow us to redeem ourselves and hopefully change your impression of Holiday Inn. We appreciate your status as Espire elite status...

Canmore, Canada
Reviewed 3 weeks ago via mobile

The hotel seem very run down a newer hotel in Medicine Hat. The carpet in the hall is covered in stains appears very dirty. The 2nd and 3rd floor had an odd smell. The pool heater was broken and the hot tub was too hot to sit in. Our room had one bed that looked freshly made the other bed...

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Helpful?
Thank klw177
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear Valued Guest, I would like to start by thanking you for your time in sharing your recent experience at the hotel. Please accept my sincere apologies for any inconveniences that you encountered during your stay. We truly apologize for not meeting your expectations as this is not the level of service we are known for providing. Please rest assured...

Reviewed 3 weeks ago

greeted by a very friendly employee, jarret, at front desk. very accommodating and polite. able to adjust to changing situations flawlessly. the room was nice, neat, clean and had enough towels. bed was firmer than others i have stayed in. breakfast was a nice variety of choices.

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Helpful?
Thank jacque j
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear Valued Guest, Thank you so much for your positive review, we all appreciate such nice words from a valuable guest. One of the main values of a Holiday Inn Express property is to ensure the privacy and comfort of all its guests. I'm very happy to hear that you had a pleasant and undisturbed stay with us and that...

Lethbridge, Canada
Reviewed 4 weeks ago

We booked here after looking for a place with a pool/waterslide for our kids. Upon arrival we learned that the pool was closed and usually is in the winter because there just isn't enough business to make it worthwhile. Jerrat at the desk was quite nice, but we probably won't stay here again.

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Helpful?
Thank betterthantarzan
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear Valued Guest, Thank you so much for your constructive feedback and please accept our apologies for any inconvenience, our pool was closed for routine maintenance, we open our pool 7 days a week for our guests. Thank you for your great compliment on our staff, we are happy to have you here and we look forward to welcome you...

Calgary, Canada
Reviewed 10 December 2016

The hotel is on the east end of town, newer area with lots of shopping and restaurants near the hotel. Front desk staff were very nice, the breakfast lady was friendly and talkative, very pleasant. My issue was the bed was very uncomfortable. The mattress had a body divot and was hard to sleep around it. the bathroom, room and...

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Helpful?
Thank John_R_Day
Saleem K, General Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear Valued Guest, Thank you so much for your kind review, we enjoyed having you here, and definitely look forward very much to your next stay. It was our privilege to be of service to you. Have a wonderful day! Sincerely, Saleem Khataibeh General Manager

Calgary, Canada
Reviewed 25 November 2016

I travel for business & like to stay at the Holiday Inn where I can as I collect their points to use towards future stays when I'm not working. This time I had a small dog with me so even though the rates are much higher than their almost better neighbor, I booked in here for 2 nights. I will...

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Helpful?
Thank Donna M
Climax
Reviewed 17 November 2016

I stayed with my three children for one night. It was a nice room, fun pool with waterslide that enters into a trough, and decent breakfast but really hard to find seating. I won't book here again because it is over thirty dollars more per night than the brand new hotels in the city. Really pricey stay - nothing wrong...

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Helpful?
Thank DenToe
IHGService, Guest Relations Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear DenToe, Thank you so much for your review. I would like to express my gratitude for your magnificent remarks that you loved your stay at our hotel. However, we are saddened to find out your dissatisfaction with our pricing. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments....

Wells, Canada
Reviewed 23 October 2016

Bedroom was clean. Bed was firm and availability of pillow choices - excellent! Breakfast was disappointing as the omelette looked unappetizing and the oranges looked rather old (shrivelled). As accommodations go, this place was fine for the night, ... just don't go because of their breakfast. No fan in washroom but the staff were very pleasant!

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1Thank BuffyGlenda
IHGService, Guest Relations Manager at Holiday Inn Express and Suites Medicine Hat, responded to this review

Dear BuffyGlenda, Thank you for your review regarding your recent stay and for choosing to lodge with us. I am delighted you liked the cleanliness of our room accommodation as well as appreciate our staff service and bed/pillow selection. Please accept my apologies that you were not fully satisfied with your dining experience during breakfast, especially with the quality of...

Medicine Hat, Canada
Reviewed 9 October 2016

Our family always stays at this hotel for our family reunion every year. The staff are always very friendly and accommodating. The rooms we rent are large in size and can easily accommodate all of us. The rooms are a bit pricey compared to other local hotels but the service makes up for it.

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Helpful?
Thank Lokeydale
Port Moody, Canada
Reviewed 5 October 2016

Quick stopover on a road trip. Had a queen suite so two queen beds, sofa, two tv's even! Nice mini fridge/microwave/ Keurig coffee maker set up with paper plates and napkins ( no plastic forks though..would have made it easier for our late in room snack) Good choice of pillows. Surprised that there was no fan in the bathroom. Also...

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Helpful?
Thank traveller47

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to Medicine Hat Alberta s newest hotel, the Holiday Inn Express Hotel & Suites.. You will find comfort and modern luxury at one of the most convenient locations in Medicine Hat. Located just off the Trans Canada Hwy #1 across from the Medicine Hat Mall and only 5 minutes from the Medicine Hat Exhibition & Stampede grounds. You are within easy walking distance from the brand new Southland Crossing shopping and dining area. The Holiday Inn Express Hotel & Suites Medicine Hat is 10 minutes from Medicine Hat's Historic Clay District and Medicine Hat's newest golf course, Desert Blume. Enjoy a swim in our crystal-clear pool, blast down our water slide, or relax in our whirlpool. Burn some energy in our fitness center and help melt the stress away. When it s time to get connected we know what you need high-speed wired and wireless Internet, cable, sports and movie channels. Start your day with our complimentary Express Start hot breakfast, with 57 different items and now 2 hot items each day. From standard rooms to kitchenettes to executive Jacuzzi rooms, KidSuites and our Deluxe Southland Suite-with a board room, we can accommodate any traveler s needs visiting Medicine Hat, Alberta! ... more   less 

Additional Information about Holiday Inn Express and Suites Medicine Hat

Address: 9 Strachan Bay SE, Medicine Hat, Alberta T1B 4Y2, Canada
Region: Canada > Alberta > Medicine Hat
Price Range: $167 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express and Suites Medicine Hat 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Holiday Inn Express And Suites Medicine Hat Hotel Medicine Hat
Holiday Inn Medicine Hat
Medicine Hat Holiday Inn
Holiday Inn Express Medicine Hat
Hotel Style:
#2 Family Hotel in Medicine Hat
#4 Business Hotel in Medicine Hat
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express and Suites Medicine Hat staff and other travellers.
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Questions? Get answers from Holiday Inn Express and Suites Medicine Hat staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“furthest from the elevators and stairs”
 of 5 bubbles 369jacquej, 29 Dec 2016 | Read review
“If you have a dog that will bark at sounds - get a room near the end of the floor so you can sleep.”
  • Chocolate on the floor of a room reserved for owners with pets?!?
 of 5 bubbles DonnaM941, 25 Nov 2016 | Read review
“ask for rooms facing away from the highway as they are quieter,”
 of 5 bubbles canadian175, 11 May 2016 | Read review
“Ask for a room away from the highway. ... although it seemed quite anywhere.”
 of 5 bubbles LindyW_11, 9 May 2016 | Read review
“Room 201 was at the end of the hall and was very nice.”
 of 5 bubbles SkyviewEdmonton, 15 Jan 2016 | Read review
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