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Sandman Hotel & Suites Kelowna

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307 Reviews from our TripAdvisor Community

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There are newer reviews for Sandman Hotel & Suites Kelowna
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Showing 291: English reviews
Victoria, Canada
Reviewed 27 May 2015

There wasn't any redeeming quality about the hotel. The location was ideal and we were travelling with our dog and needed somewhere for a night that allowed dogs. That in itself was appreciated. However, the room was far from a door to get outside. And I didn't know where to go with the dog once we did get outside. A...

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Helpful?
2Thank SMac582015
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for staying with us and for your valuable feedback. Our hotel has made a number of recent initiatives in enhancing our pet friendly policy to include a pet package that includes dog treats and directions to local dog parks, etc. We apologize if this was not offered to you upon check in and we will...

Seattle, Washington, United States
Reviewed 27 May 2015 via mobile

We stayed in the executive king tower. The room was very clean and new. The bed was very comfortable. We thought it would be quite noisy since our room was near the street, but it was very quiet. Though, you could hear people talking outside the door. The hotel location is 5-10 minutes to downtown Kelowna, which is nice. The...

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Helpful?
2Thank Palm V
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for the positive and constructive comments regarding your stay with us. We are very pleased that you enjoyed our hotel and will make sure to share the feedback with our team as it is always rewarding for them to know when their efforts are appreciated. I'm sorry if you found the closing time of the...

Port Coquitlam, Canada
Reviewed 19 May 2015 via mobile

We stayed here for the long weekend and were very pleasantly surprised. When we checked in we had reserved a suite. I asked for the highest floor and the lady at checkin put us on the penthouse floor. We had a wonderful one bedroom suite with a balcony. It had a full fridge and was recently decorated very tastefully. We...

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Helpful?
Thank HulaDi
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you so much for your positive feedback with regard to your recent stay with us. We are very pleased to hear how much you enjoyed your suite and dinner at Chop Steakhouse. Our hotel company and our Kelowna team do strive to provide our guests with clean, comfortable and enjoyable accommodation and it is always gratifying...

Burnaby, Canada
Reviewed 19 May 2015

I was travelling the interior for work and this was my last stop. I stayed in a few hotels that were great, Best Western, Ramada, etc. Out of all the hotels I stayed in the Sandman Kelowna was the worst one. It was disgusting to say the least; my room was in the older section (not the new tower), and...

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1Thank Environgirl
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, We are deeply disappointed to hear of the experience you had when staying at our hotel and sincerely wish this had been brought to our attention at the time of your stay. Our hotel does have high standards of comfort and cleanliness that many of our regular repeat guests travelling either on business or pleasure can attest...

A TripAdvisor Member
Level Contributor
14 reviews
5 hotel reviews
1 helpful vote
Reviewed 18 May 2015 via mobile

This by far the best sandman I have stayed at. Everything from check in to check out was fabulous. Stayed in a very roomy executive suite. The room was very clean and the staff was amazing especially when airing my concerns about my last stay at another location and made sure my stay was fabulous. I will for sure be...

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Helpful?
Thank A TripAdvisor Member
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, We are so pleased to hear how much you enjoyed your stay with us. We have passed along your positive feedback to our team who make the difference in every guest's stay. It is very gratifying for them to hear when their efforts are appreciated so thank you for taking the time to highlight this. Our team...

Powell River, Canada
Reviewed 10 May 2015

The hotel and rooms make a nice first impression having been nicely freshened up. We had rooms that faced onto the interior swimming pool. so the hotel has that indoor swimming pool feel to it in the air. The ventilation for the pool seems to depend on natural ventilation with all the room AC's heat being exhausted into the pool...

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Helpful?
Thank James G
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for taking the time to provide your positive feedback. We are pleased to hear you enjoyed your stay, the renovations to the hotel, and our convenient location. I am sorry to hear your guest room lock was not working for you and appreciate your understanding that unusual malfunctions do occur on the odd occasion. I...

Reviewed 5 May 2015 via mobile

The staff were friendly and nice but disappointed with the room. Stayed in room by the pool, it was not cleaned well at all. Housekeeping seemed under staffed and they never got around to servicing my room even thou I was away till 4:00pm I noticed the housekeeping carts did not carry any clean cups/glasses which means they probably wash...

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Helpful?
1Thank EmilyYoun
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for your feedback. We are very sorry to hear of your disappointment with the cleanliness of your guest room and the lack of service to your room. While it is difficult to pinpoint the room you stayed in and the housekeeping employee that may need re-training from your comments, we will definitely follow up with...

Vancouver, Canada
Reviewed 15 April 2015

Stayed here many times good value for a travelling sales rep clean and quiet. A one block walk to Moxies and Chop a next door a Denny's and a bar in the hotel. The hotel staff has always been pleasant and helpful.

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Thank itisjustmeismyname
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for being one of our many regular return guests and for your positive feedback. We appreciate your comments and will pass them along to our Room Attendants who work hard to provide clean, comfortable accommodations, and to our Guest Service team at the front desk who take pride in extending a warm welcome and helpful...

Big Lake, British Columbia Canada
Reviewed 13 April 2015

We were at the Sandman Hotel for a meeting in the area - after driving 6 hrs. we were told our room was up the stairs, around the corner, down the hall. We had to drag our cases up 2 sets of stairs, down some more stairs, down the hall and around the corner to find our room was over-looking...

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Helpful?
Thank ElaineBalul
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for taking the time to provide your feedback regarding your stay at our Sandman Hotel & Suites Kelowna. I sincerely apologize that you were not offered assistance with your luggage at check in and that we didn't relocate you to a room where you would have been more comfortable. Both these actions would have been...

Kamloops, Canada
Reviewed 6 April 2015 via mobile

We stayed here over the Easter weekend and had a suite in the tower. The room was very spacious and clean. The hotel was very centrally located in Kelowna close to everything and located right across from the mall. We didn't eat at the Chop steak house but it was located right in the tower which was very convenient if...

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Helpful?
1Thank Ed L
KelownaManager, General Manager at Sandman Hotel & Suites Kelowna, responded to this review

Dear Valued Guest, Thank you for staying with us and for taking the time to provide feedback about your positive experience. We really appreciate your comments and the time you have taken to provide them. We often hear that guests enjoy the central location of our hotel and all the local amenities within easy access, along with the spaciousness of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sandman Hotel & Suites Kelowna is located in the heart of the beautiful Okanagan Valley; a world class destination featuring an endless variety of summer and winter recreational activities, making it the perfect choice for your next stay. ... more   less 

Additional Information about Sandman Hotel & Suites Kelowna

Address: 2130 Harvey Ave, Kelowna, British Columbia V1Y 6G8, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Price Range: $118 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sandman Hotel & Suites Kelowna 3*
Number of rooms: 221
Reservation Options:
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Also Known As:
Kelowna Sandman Hotel
Sandman Hotel & Suites Kelowna Okanagan Valley
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Questions & Answers

Questions? Get answers from Sandman Hotel & Suites Kelowna staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the inner courtyard would be quieter.”
 of 5 bubbles 768raelenej, 13 Nov 2016 | Read review
“Executive tower rooms are probably better as there are less of them per floor and they are away from the pool area.”
 of 5 bubbles PsychRN12, 12 Nov 2016 | Read review
“Poolside rooms are noisy during pool hours 10am-10pm.”
 of 5 bubbles Trailblazer06, 27 Sep 2016 | Read review
“ask for a room far away from the stairwell and in the king suite tower (newly renovated)”
 of 5 bubbles 1vancouvergirl, 15 Sep 2016 | Read review
“Tower only!”
 of 5 bubbles glecur, 12 Sep 2016 | Read review
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