We stayed here on two separate occasions on the way to and from Tofino. Unfortunately on both occasions the rooms were really dirty. Dirt and dust everywhere in the corners and up against the edges of furniture clearly a sign of rushed vacuuming. As many others have noted, mold and mildew everywhere in the bathrooms and skirting boards. On the second time round there were plenty of short hairs (leg hairs) in the bed. The restaurant (The View) was the highlight of the stay. Very good food for a decent price. The staff were all very friendly but unfortunately this is not enough. I would much rather have a clean room and rude staff than the other way round. Nonetheless I would not stay again.
We thoroughly enjoyed our stay at the Dorchester. It is centrally located and within walking distance to many attractions and restaurants. The hotel was a little old, but very well maintained. Our room looked out onto the harbour and it was so comfortable and clean. We were also very impressed with the Covid protocol. I would like to really call out our maid. She was wonderful! We opted for not having any room service but she checked in to find out if we needed anything. I was also very impressed by the use of soap, shampoo, conditioner, and body lotion dispensed in a large container, very reminiscent of how they do it on the cruise ships. Really better for the environment. Well done! We will look forward to staying at the Dorchester again soon!
I have never written a negative review, in fact they have always been positive but I caution anyone thinking of staying there. To begin with there are limited free parking spaces. I began my stay by driving around for 40 minutes in downtown Nanaimo trying to find parking after ultimately settling for nearby pay parking. Getting safely up to the hotel as a single female in the dark was another adventure. My hotel room was filthy. Not only was it in disrepair but there was hair and filth everywhere. There was hair on the ceiling, in the bathtub, in the bathroom drawers, and in the bed. The surfaces had not been wiped down and the floor was dirty. The toilet didn’t flush properly and the filthy shampoo/conditioner dispensers were empty. The beds were uncomfortable and the hotel was noisy. Vacuuming of the hallway began at 6:30am. The worst part was when I opened the curtains in the morning to be greeted with so much condensation as to not see out, accompanied by copious amounts of mould in the window sills, under the frame, and down the wall. I travel a lot and stay in multiple hotels and would never, ever stay at this hotel again. The pictures will speak for themselves. Be sure to check out the ones with mould. Ugh.…
Stay at the Coast Bastion instead. The hotel was filthy....rooms not cleaned well at all. Wiped the floor with a white face cloth as I spilled water, my footprint was imprinted on the side that was on the floor because the floor was so filthy (laminate floors that have not been washed.) Got picures to prove it. Black hair in 1 bed. Beds were uncomfortable doubles.
I was at the BW for one night only. The room was ok with a nice view. The problem was the cleaning. i found pieceS of popcorn at the edges of the bed, in the floor, also in the corners. Very unpleasant.
Where to begin. We checked in and automatically regretted it. After travelling all day it was late and we thought it can’t be that bad. Well it got worse. The smell was rancid it was like they used no cleaning solutions in the water to clean the hotel. The room was NOTHING. Like the photos. It was so small and the window looked out to a brick wall less then 4 feet from the window. The bed was hard squeaky and so uncomfortable. The bathroom was also still dirty. We did not get any sleep the housekeepers kept banging into our door. We considered this hotel a nightmare compared to the 8 other places we stayed in. Motels around town looked better for the price. Biggest disappointment. We’ve also not been reached out by any management
went to Nanaimo to pickup a motorcycle unfortunately on the way back we heard from BC ferries that they would be canceling the final sailing for the evening, this meant that we have to find a hotel. This location was absolutely prefect its basically just a 10min drive form the Ferry docks which made this absolutely perfect. best hotel on the entire island but maybe I'm being bias since i always stay with BW lol ,. not the less this was a perfect place to Escape the storm!
This is the best location in Nanaimo with restaurants, stores, take-out and amenities close by. Across the street is the historic Bastion and a scenic walk along the waterfront. Quiet rooms and friendly staff.
Lovely hotel, clean, good room - loved the set up of the room, and well situated for a so I could walk to the conference everyday. There was parking included that helped. Best of all was the restaurant- really lovely staff and nice food - the actual hotel itself is also lovely
I'm a Best Western fan! I enjoy the benefits of great rooms, service, locations, and points that do not expire. We loved the view from our room. Windows opened. Heat/cool was great. Pillows, bedding, service was excellent.