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The Grand Hotel Nanaimo

TripAdvisorUS$115*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$145*
US$115*
US$145*
US$145*
US$115*
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The Grand Hotel Nanaimo
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170 Reviews from our TripAdvisor Community

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Showing 168: English reviews
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Reviewed 4 days ago NEW

Stayed for 2 nights. Room fine but needed to be updated. First night loud banging like the hotel was having some renovations completed. Went on for about 15 minutes. Called front desk and the sound immediately stopped. Appreciated the noise stopping however no apology on check out or compensation. Did not find staff helpful or friendly.

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Helpful?
Thank Christine F
Reviewed 1 week ago

Wonderful hotel with a grand feel to it. Finding the entrance is a bit difficult as you need to turn off the road onto a side street to access the hotel entrance but once you have entered the parking area, you are well on your way to good service and to good amenities like the dining room, free parking and...

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Thank Dale M
Chemainus, Canada
Reviewed 4 weeks ago

Needs lots of upgrades but quaint and acceptable. Old style, nice deep bath and nice staff. Bed uncomfortable but hotel feel. Clean, no ice, worn floors and furniture and small tv in both rooms of suite.

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Thank Lynnsthoughts
Sooke, Canada
Reviewed 4 weeks ago

My recent stay at the Grand Hotel was a nightmare to say the least. I woke around 3 am from a fitful sleep & was shocked to find a fair amount of dried blood on the inside top of the duvet which had been recently around my face & neck area as well as found splotches of blood on the...

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1Thank Bobojak
Vancouver, Canada
Reviewed 13 April 2017 via mobile

Firstly, the people at check in are marvellous and the food at the restaurant was very good. The hotel is in dire need of updating. My room was exhausted. The mattress was so bad I could not sleep and my back was so sore the next day. Unfortunately this hotel was not what I expected. Time for a complete refresh.

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Thank Simpsons7519
Reviewed 4 April 2017

Not a grand hotel. I was disappointed in the deluxe room overlooking the recycling and garbage bins, the matress was poor, the ice machine non existent, the dining room service abysmal and the whiskey bar closed at 9:30.

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Helpful?
Thank Barb D
Management response:

We are sorry you did not enjoy your stay here at The Grand Hotel. Yes, the garbage bin is in the back in the distance and closed off, however, we hope you enjoyed the scenery in front of the bin. Our lovely garden and beautiful rock wall holds many weddings and afternoon teas looking out from that same window and...

Reviewed 14 March 2017

Have used this hotel numerous time when we have functions in Nanaimo and have people from out of town coming in. The staff always go out of the way to make our stay there enjoyable. If you get rooms in the front there are great mountain views. It is a bit out of the way but if you are looking...

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Helpful?
Thank Kurt S
Management response:

Thank you so much for your response, we try to make sure all of our guests leave with the same experience you have. Next time you join us you should try our lovely garden view rooms , with summer approaching it really is beautiful to sit on your balcony and maybe enjoy a glass of wine. We look forward to...

Reviewed 26 February 2017 via mobile

Stayed at the Grand for 7 days. Great service from a very friendly and welcoming staff. Good food at the hotel restaurant and amazing whiskey bar. The Grand will be my go-to place in Nanaimo for the future.

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Helpful?
Thank Gabriel F
Management response:

Thank you so much for your feedback! We are so happy you enjoyed your stay. Since you liked the whiskey bar did you know we are having a wee tipple party with lots of whiskeys to taste and food to try. We hope to see you soon.

Nanaimo, Canada
Reviewed 11 February 2017

I had my retirement party at the Grand Hotel and had a great experience. I met with Susie to plan the evening. She suggested I have the roast beef dinner, vegetarian lasagna, and numerous salads. I'm so glad I took her advice as my guests totally enjoyed the food. She recommended a DJ for me and he was excellent. The...

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Helpful?
Thank sheryl1961
Management response:

Thank you so much for your kind words! We are so happy that you, friends and family had such a wonderful experience as it is our goal to make sure every guest feels important and leaves with a smile! Management and staff :)

Vancouver, British Columbia, Canada
Reviewed 30 January 2017

I stayed for a night for a work trip recently. Very nice lobby, cool whisky bar, the room was pretty good too. No included breakfast was a bummer, but I had a good quiet sleep. All in all it is better than the other North Nanaimo hotel I have been using so will try here again soon.

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Helpful?
Thank David W

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Grand Cru Restaurant
Grand Cru Restaurant
Cuisines: Canadian
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about The Grand Hotel Nanaimo

Address: 4898 Rutherford Rd, Nanaimo, British Columbia V9T 4Z4, Canada
Region: Canada > British Columbia > Vancouver Island > Nanaimo
Price Range: $155 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Grand Hotel Nanaimo 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Grand Hotel Nanaimo
Nanaimo Grand Hotel
Hotel Style:
#5 Business Hotel in Nanaimo
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Questions & Answers

Questions? Get answers from The Grand Hotel Nanaimo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balcony rooms look nice”
ChristineF796, 24 May 2017 | Read review
“Would never stay here”
546barbd, 3 Apr 2017 | Read review
“Try to get an upgrade with the jet tub in the room.....”
M1562KVkurts, 13 Mar 2017 | Read review
“Front rooms (uneven numbers) are best”
complus, 30 Jun 2016 | Read review
“more scenery the higher you go”
bschlegel2016, 15 Apr 2016 | Read review
5 of 5
TripAdvisor
US$115* /night
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Booking.comUS$145
The Grand HotelUS$115
PricelineUS$145
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*Disclaimer
Prices are for 1 room, 2 adults
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