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The Sutton Place Hotel Vancouver

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Traveller (771)
Room & Suite (319)
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Overview
  • Excellent55%
  • Very good31%
  • Average10%
  • Poor3%
  • Terrible1%
Travellers talk about
“robson street”(225 reviews)
“free wifi”(128 reviews)
“per day”(66 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from The Sutton Place Hotel Vancouver
Special Offer: Save 35% | Book Direct
Hotel deals
Offers from The Sutton Place Hotel Vancouver
Special Offer: Save 35% | Book Direct
Hotel deals
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Reviews (3,359)
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3,209 results
Traveller rating
1,706
990
333
120
60
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LanguageEnglish
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1,706
990
333
120
60
Show reviews that mention
All reviewsrobson streetfree wifiper daybeautiful hotelbedroom suiteconcierge staffheart of downtowncentral locationvalet parkinglocation is excellentfull kitchenalaskan cruisestanley parkgranville islandigasirensbellman
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1 - 5 of 3,209 reviews
Reviewed yesterday

The location makes this hotel very desirable but it clearly needs some work. Had some room issues which they finally resolved on the 2nd go around though it was far from being up to par. Hotel has obviously seen better days as it's older and...More

Thank boxmunch
Hotel's Favourite
Reviewed 5 June 2018

Had a four night stay in a king bed room where they have the softest sheets ever, and bed was comfortable. The reception area is just wow! the guest washrooms (the ones in the hotel, not in your personal room) are ultra clean and just...More

1  Thank seeetpea28
Response from Navid S, General Manager at The Sutton Place Hotel VancouverResponded 6 June 2018

Dear Guest, Thank you for staying at The Sutton Place Hotel Vancouver. We are glad to hear that you had an enjoyable stay and our culinary, catering, and banquet team of professionals made your meeting seamless.We are committed to service excellence, it gives us great...More

Reviewed 2 days ago

dont stay here. Stay anywhere else. super amateur establishment. Shoddy and unprofessional despite paying about $500 a night, you too can be told off and ignored by staff, and schooled in the ways hotels work in this town. Really!? As a world traveler Ive nver...More

Thank Vanps3
Reviewed 3 days ago via mobile

Horrible place to stay. Reason is that nothing really works in this place. Check in very slow (took 30 minutes), waiting 2 hours to make a sofa bed, poor quality sofa bed, no proper cleaning of rooms, disfunctioning elevators, no cleaning of rooms when requested,...More

Thank Michiel G
Response from Navid S, General Manager at The Sutton Place Hotel VancouverResponded 2 days ago

Dear Guest, Thank you for choosing the Sutton Place Hotel Vancouver. Please accept our sincerest apologies for the disappointments and shortcomings you experienced during your recent stay. We are committed to quality in service and personalized customer care, our emphasis is to provide you with...More

Reviewed 4 days ago

Sutton Place Hotel is a lovely, well-appointed hotel located right downtown -- centrally located. Easy to walk to neighborhoods of Gastown, Yaletown, Canada Place (piers), and an easy bus ride to Stanley Park and Granville Marketplace. The service was excellent. Breakfast buffet on site but...More

Thank Janet G
Response from Navid S, General Manager at The Sutton Place Hotel VancouverResponded 3 days ago

Dear Guest, Thank you for staying at the Sutton Place Hotel Vancouver. We are glad to learn that you enjoyed your stay and thank you for your feedback about our professional and friendly staff. We look forward to welcoming you again the next time you...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$210 - US$489 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Vancouver
#20 Family Hotel in Vancouver
#23 Business Hotel in Vancouver
#26 Luxury Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$210 - US$489 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Vancouver
#20 Family Hotel in Vancouver
#23 Business Hotel in Vancouver
#26 Luxury Hotel in Vancouver
#32 Romantic Hotel in Vancouver
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (771)
Room & Suite (319)
Dining (29)
Pool & Beach (10)
Business Centre & Event Rooms (6)
Nearby
West End
A hodgepodge of landscapes, the West End combines
verdant gardens and blocky modern architecture, with
Victorian bits and Edwardian bobs in between. It is a
paradise for takeout food, take-away coffee, and
perhaps incongruously, some of Vancouver's most
languid lines of beachfront. English Bay and Sunset
Beach invite swimmers, strollers, and picnic-lovers to
take in dusk settling over the water, or to jog along
...More
Questions & Answers
Ask a question
Nash L
28 June 2018|
AnswerShow all 9 answers
Response from georgekirs | Reviewed this property |
Lots of breakfast places nearby
1
Vote
Mica T
14 May 2018|
Answer
Response from Alexandra C | Reviewed this property |
You will need to contact the hotel directly.
0
Votes
Cynthia E
10 September 2017|
AnswerShow all 10 answers
Response from wooski | Reviewed this property |
We were in the Sutton Suite which comes with a fully furnished kitchen, so yes the room had a kettle.
1
Vote
Room Tips
"dont stay here"
Read review
"Higher floors offer a nice view of Downtown Vancouver."
Read review
"dont pick 406"
Read review
"The suites have different themes so inquire about them when choosing."
Read review
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